Instruction manual

System Management Solutions

14-1Overview

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

System Management Solutions

Overview

DEFINITY BCS and GuestWorks are digital communications systems that can

meet your most demanding voice and data requirements. But what about

managing this powerful system? Managing a system was once a formidable task,

requiring specially trained administrators who could operate complex

programming tools. But, as the capabilities of systems become more

sophisticated, so too have the demands placed on the tools used to administer

them.

The system offers a variety of easy-to-use modular tools for managing your

system. Whether your system is small or large, straightforward or sophisticated,

or somewhere in-between, there are tools to effectively and efficiently manage

that system.

Why? Because no matter how excellent a communications system is, you must be

able to manage it effectively and easily for the system to really work for you. The

system gives you that capability by offering easy-to-use tools for managing your

system.

This section briefly describes the main areas or functions of system management.

Terminal and facility administration features allow you to administer telephones,

computers, facilities, and features throughout your system or network. Traffic

management features allow you to measure, manage, and report on the voice and

data communications traffic throughout your system or network. Maintenance

features allow you to view the health of your system and to perform maintenance

procedures on your own system if you choose to do so.

This broad system management philosophy extends the system’s power and

flexibility into the tools for managing the system. These tools are based on the

user-friendly architecture which is the hallmark of DEFINITY products. The

system management capabilities have been enhanced to accommodate all

configurations.