Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Telecommuting Solutions
13-2Overview
13
DEFINITY Extender
DEFINITY Extender allows you to use a fully functional DCP telephone at a
remote location. The telephone looks and performs exactly as if it were directly
connected to your office system.
The system uses a module at the switch and a module at the remote location to
provide full service. For residential applications, the Extender supports the 603E
DCP telephone. For business applications, the Extender supports the 6408D+,
6416D+, 6416D+M, 6424D+, 6424D+M, TransTalk 9031, and 603E DCP tele-
phones. Since these DCP phones have displays, the system works well for agents
working from home or in a branch office. A dial-in number and password makes
the system reasonably secure from unauthorized use.
Lucent Technologies Telecommuter Module
Lucent Technologies Telecommuter Module is a lower-end telecommuting solution
that is ideal for telecommuters who are not necessarily hunt group agents.
Incoming calls are redirected to the telecommuter’s home number and redirected
back to call coverage (voice messaging or an attendant) if the telecommuter is
busy or unavailable. The seamless connections give the caller the impression that
the telecommuter is actually in the office.
The module makes the power of the system available to telecommuters from any
touch-tone phone. They can do the following:
■ Transfer a call.
■ Set up a conference call.
■ Use abbreviated dialing.
■ Place long-distance calls.
■ Receive, leave, and retrieve voice messages.
Telecommuters need not always be at a fixed location, as the target telephone
number is easily changed. The modules can be reprogrammed to accommodate
different users as well. The module can be set up in two modes:
■ Per Session Mode (intensive calling requirements), in which a continuous
link is maintained between the telecommuter’s phone and the office
system. It eliminates the need to log in and log out when making calls. The
telecommuter’s phone is continuously off-hook, and incoming calls are
indicated by a distinctive tone.
■ Per Call Mode (moderate calling requirements), in which the employee
must log in to make calls or use system features. The module rings the
telecommuter’s phone when incoming calls arrive, using a distinctive tone.
This allows the employee to distinguish between business and personal
calls so he or she can answer appropriately.