Instruction manual

Telecommuting Solutions

13-1Overview

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Telecommuting Solutions

Overview

Lucent Technologies research, supported by industry studies, shows that

telecommuters are generally 15 to 30 percent more productive when they work at

home. They convert travel time into productive work time, are less likely to be

distracted by normal office routines, and frequently end up working longer hours

with greater output. During severe weather, they can continue working when

others cannot.

Special system modules are available for telecommuting. In addition, many stan-

dard system and voice messaging features work well for telecommuters.

NOTE:

Some features and solutions are unavailable in some countries. Please

contact your local account manager or authorized Lucent Technologies

representative for further information about which features and solutions are

available to you.

Coverage of Calls Redirected Off-Net

Coverage of Calls Redirected Off-Net (CCRON) allows calls that have been

redirected to locations outside of the switch to return to the switch for further

processing. For example, an employee that telecommutes can have two coverage

paths. One coverage path is used when in the office and the other coverage path

is used when working from home. The coverage path used from home would have

a call to the employee’s work phone cover to his or her home phone. If the

employee does not answer the call or is busy on another call, the call is redirected

back to the switch for further processing, such as coverage to voice mail.