Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Hunt Group Solutions

12-8DEFINITY Extender

nally-measured by BCMS, no more than 25 agents can log in to those hunt groups

at any one time. The other 125 agents can log in to other hunt groups as long as

they are not designated for measurement by BCMS.

BCMS provides various measurements for monitoring the operations of an ACD

application. The software organizes ACD calls and split measurements into func-

tionally different reports that supply information useful for managing ACD facilities

and personnel. The reports can be displayed on the system administration termi-

nal, printed while viewing the report, or scheduled for printing at a later time via

the Report Scheduler feature.

The following are the types of reports that can be generated:

■ Real-time reports

— Split Status

—System Status

— Vector Directory Number Status.

■ Historical reports

— Agent

— Agent Summary

—Split

—Split Summary

—Trunk Group

— Trunk Group Summary

— Vector Directory Number

— Vector Directory Number Summary.

DEFINITY Extender

The DEFINITY Extender allows your agents to work from home. With DEFINITY

Extender, agents can use display telephones from home and work exactly as they

would in an office. See Chapter 13, "Telecommuting Solutions,"

for more

information about the DEFINITY Extender.