Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Voice Messaging Solutions
10-8Mode Code interface
10
Many other options are available for maximum flexibility:
■ A caller can transfer from the system to an attendant or operator.
■ A caller can transfer to another extension instead of leaving a message.
■ Your company can have an automated attendant answer calls to the
company and direct calls to the correct department quickly, so callers do
not have to wait on hold.
■ With automated attendant, callers can be instructed to enter keypad
commands to direct the call to the appropriate point. This gives customers
choice and control. It also allows you to make the most effective use of
your personnel, while still providing your customers with the service they
expect.
Mode Code interface
The system supports an analog Mode Code interface for communications with
I
NTUITY AUDIX and Octel 100 Messaging (Messaging 2000). This interface
employs DTMF tones, line signals, and feature access codes, and allows I
NTUITY
AUDIX to exchange data with the system without using a TCP/IP or X.25 data link.
Centralized Voice Mail via Interswitch
Mode Codes
Provides the capability to share a voice mail system among several switches
using the Mode Code - Voice Mail System Interface. This feature provides a cost
effective choice for multiple sites by eliminating the need for a voice mail system
at each site.
A Centralized Voice Mail network can consist of DEFINITY BCS Issue 6 or later,
DEFINITY ECS R8 or later, ProLogix™ R3 or later, Merlin Legend
®
R6.1 or later,
and Merlin Magix™ systems. Either a DEFINITY BCS, ProLogix, or DEFINITY
ECS switch must be the host for the voice mail system, and UDP and ISDN-PRI
software are required at each site. See
DEFINITY ECS Administration for Network
Connectivity
and Merlin Legend Network Reference for more information.