Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Voice Messaging Solutions
10-7I NTUITY Lodging
10
■ Recording, addressing, and scheduling messages.
■ Replying to messages and forwarding messages.
■ Annotating messages with a short subject line.
■ Setting up mailing lists on-line with easy text entry and editing. You can see
the lists on-line and print lists on any local or network printer.
■ Setting up personal greetings, multiple personal greetings, or multilingual
greetings on-line makes it easier for you to manage and maintain your
greetings, and annotating your greetings helps jog your memory.
■ Browsing the subscriber directory.
■ Administering Outcalling notification on-line with easy text entry and
editing.
■ Storing (archiving) voice messages on your PC for a permanent record of
voice mail when needed.
NOTE:
Message Manager does not operate with guest accounts on INTUITY
Lodging. It only operates with subscribers of I
NTUITY AUDIX.
Voi ce Di r ect o r
Voice Director allows an INTUITY AUDIX subscriber to call, send a message, get a
call transferred, or forward a message by saying the name of that person instead
of keying in that person’s extension number.
INTUITY Lodging
INTUITY Lodging is a separate application from INTUITY AUDIX and is used to
support voice messaging for guest mailboxes. I
NTUITY Lodging was designed
specifically for the hospitality industry. The system is described in Chapter 7,
‘‘Hospitality Solutions.’’
Voice messaging systems and call
coverage
The DEFINITY AUDIX and INTUITY AUDIX systems can be set up as the last
points on a coverage path. Calls are then redirected to AUDIX if they are not
answered by a previous station on the path. In addition, a secretary or messaging
agent who answers a call can transfer a caller to the AUDIX system “mailbox” of
the original called party upon request. The caller may prefer to leave a voice mail
message if the message is personal, lengthy, or highly technical.