Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Voice Messaging Solutions
10-4DEFINITY AUDIX messaging system
10
The best solution worldwide
Lucent Technologies offers the DEFINITY AUDIX system in the same countries as
the DEFINITY BCS. Prompts are available in several languages. (Contact your
local representative for information on available languages.) Lucent Technologies
will continue to develop a wide variety of languages and bilingual capabilities.
Contact your account representative for the latest options.
Summary of DEFINITY AUDIX features
DEFINITY AUDIX is a powerful voice mail system that enables you to create,
store, send, and receive spoken messages electronically. Spoken prompts guide
you as you enter simple one- or two-key commands at a touch-tone telephone.
Subscribers can use the system 24 hours a day, sending and retrieving messages
from any touch-tone telephone. The DEFINITY AUDIX system also helps to
protect sensitive information by requiring users to enter a combination of
subscriber login codes and passwords before granting access to the system.
Whenever you call the DEFINITY AUDIX system, you interact with it by entering
commands through your telephone’s touch-tone keypad. You simply specify the
desired activity, and follow the voice prompts for the desired task.
Special multimedia-processing features include Voice Mail, Call Answering, Out-
calling, Multilevel Automated Attendant, and Bulletin Board. The following is a
summary of DEFINITY AUDIX capabilities:
■ Shared Extensions provide personal mailboxes for persons sharing a
phone.
■ Multiple Personal Greetings allow subscribers to prepare a pool of up to
nine personal greetings to save time and provide more personal customer
service. Separate messages can indicate the subscriber is on the phone,
away from the desk, on vacation, etc. Different messages also can apply to
internal, external, or after-hours calls.
■ Message Manager is an advanced desktop application that runs on a
Windows personal computer, providing powerful and intuitive access to
DEFINITY AUDIX messaging features through a customer-provided
TCP/IP Local Area Network. The application's graphical user interface
allows easy access to voice mail on a DEFINITY AUDIX system. The
Message Manager interface is often faster and more efficient than
accessing messages through the telephone. Message Manager is an
optional feature that must be purchased separately. For more information,
see Page 10-6
.
NOTE:
The DEFINITY AUDIX system does not support fax messages.