Instruction manual

Voice Messaging Solutions

10-1Overview

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Voice Messaging Solutions

Overview

Less than 30 percent of person-to-person business calls reach the intended party

on the first attempt. Integration with Lucent Technologies voice messaging

products can help ensure that important calls are not lost.

For nearly a decade, the Lucent Technologies voice messaging systems have

provided businesses with the voice processing tools to communicate more effi-

ciently and to make time spent on the job more productive. Whether companies

have ten employees or hundreds, the dilemma of how to do more with less is driv-

ing them toward innovative multimedia processing solutions.

Within an organization, voice messaging is much more than just an answering

machine. It bypasses idle chatter to promote a communications mode that can be

much more efficient than two-way calling. Lucent Technologies studies show that

voice messages average 30 seconds, whereas 2-way calls run much longer and

are devoted to business only 50 percent of the time.

The Lucent Technologies voice messaging systems available with DEFINITY BCS

and GuestWorks include the following:

■ DEFINITY AUDIX (for non-hospitality offers)

■ Octel 100 Messaging (formerly Messaging 2000)

■ INTUITY AUDIX

■ INTUITY Lodging (for GuestWorks hospitality offers).

NOTE:

Some features and solutions are unavailable in some countries. Please

contact your local account manager or authorized Lucent Technologies

representative for further information about which features and solutions are

available to you.