Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Hospitality Solutions
7-8Xiox Call Accounting
7
Additional features
INTUITY Lodging includes many features similar to those of DEFINITY AUDIX and
I
NTUITY AUDIX. (For more information, see Chapter 10, "Voice Messaging
Solutions.") Guests may record their own personal greetings, for example, and
administrators can send broadcast messages to many recipients simultaneously.
Mailing lists can be created for specific groups staying at a hotel (for example, a
convention) so that special messages can be sent to only that group of guests.
When guests change rooms, their voice mailboxes can move with them.
Attendants can change room A with room B, transfer room A to room B, or merge
room A with room B so messages are not missed. Passwords and backup
features protect privacy and ensure that information is not lost.
System administrators have many options for controlling the operation of I
NTUITY
Lodging. For example, they can do the following:
■ Set fax options.
■ Customize the voice prompts.
■ Designate call coverage paths.
■ Define conditions under which callers are automatically sent to an
attendant.
Xiox Call Accounting
The Xiox Call Accounting works with GuestWorks as an adjunct. Xiox call
accounting allows hotel management to use their property’s telephone system as
a major source of revenue by generating the information they need to make
important decisions about their network and usage. The benefits of Xiox call
accounting are as follows:
■ Instant automatic bill back of guest room telephone charges
■ The ability to interface with most property management systems for instant
posting of call charges to guest folios
■ A surcharge on a cost per call or percentage basis can be automatically
added to guest room calls
■ Standard or custom reports allocate administrative phone costs by
department
■ Analysis of traffic to assure the proper mix of lines, trunks, and services
■ An increase in efficient employee telephone usage.