Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Hospitality Solutions
7-6I NTUITY Lodging
7
Station Hunt Before Coverage
This option works with the Suite Check-In feature. With Station Hunt Before
Coverage, the call routes to the other phones in the “suite” of rooms before going
to coverage, if the primary number called is busy.
INTUITY Lodging
INTUITY Lodging is a messaging system designed especially for lodging
establishments such as hotels or other lodging providers such as hospitals or
colleges. The system supplies guests with electronic mailboxes that store voice or
fax messages. I
NTUITY Lodging serves as a private answering machine for each
extension.
Users are greeted with spoken prompts that guide them in pressing keypad
buttons to make choices. Because touch tones are not needed to leave a
message for a guest, outside callers may use rotary phones.
Hotel guests can leave messages for each other without going through the
attendant. For incoming calls, an attendant transfers the call to the appropriate
room. If the guest does not answer the call or if the line is busy, the call is
automatically transferred to the guest’s voice mailbox, where the caller can leave
a voice message.
A message-waiting indicator on the guest’s phone notifies the guest that the voice
mailbox contains messages. Guests may assign a password for accessing
messages remotely. They can retrieve and save messages from any telephone,
on or off premises.
Calls are transferred to an attendant when any caller does the following:
■ Presses 0 at any time (for assistance)
■ Leaves a maximum-length message
■ Stays on the line after leaving a message
■ Is silent when prompted to leave a message.
Fax Messaging
With the Fax Messaging option, the caller can leave a fax by simply pressing a
key when prompted and starting the fax transmission. The fax is stored until the
guest, instructed by the system’s voice prompts, does one of the following:
■ Sends it to the Guest Services fax machine
■ Prints it on an in-room fax machine
■ Retrieves it into a portable computer
■ Forwards it to another location.