Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Hospitality Solutions
7-5Hospitality enhancements
7
Hospitality enhancements
Recent enhancements to GuestWorks provide additional hospitality features and
options. The primary enhancements are the following:
■ Automatic Selection of Direct Inward Dialing Numbers for Guest Rooms
■ Crisis Alert to Pager
■ Suite Check-In
■ Station Hunt Before Coverage.
Automatic Selection of Direct Inward Dialing
Numbers for Guest Rooms
This feature allows the system to automatically choose a number from a list of
available Direct Inward Dialing (DID) numbers that will be assigned to a guest’s
room extension when checking in.
With this feature, hotels can give a guest a phone number that is different from
their room number, thereby protecting the guest’s privacy. When a particular DID
number is called, the call routes to the guest’s room extension, and covers as if
the room was called directly. Besides improving guest security, this eliminates the
need for an attendant or front desk staff to extend a call to a guest room.
Crisis Alert to Pager
The Crisis Alert to Pager feature provides the capability to receive Crisis Alert
messages on up to three digital pages. The pager call may include various
information including information indicating that the call is an emergency and
information about the caller. This information helps the person receiving the Crisis
Alert page to know where to send the emergency team.
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CAUTION:
This feature should be used in conjunction with the Crisis Alert to an
attendant or digital station. It is not recommended as a replacement for the
attendant or digital station because the paging message may not get an
immediate response.
Suite Check-In
This feature provides the capability to have the system automatically check-in
several related extensions with one check-in command. This feature allows hotels
that offer “suite” rooms with several phones the ability to check in all the phones
associated with that “suite” at one time.