User`s manual

81
Appendix
Troubleshooting
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the deskset.
Make sure there is no background noise (television, music, traffic, etc.)
when recording.
The private mailbox does not record messages.
Make sure the auto attendant is turned on at the console.
Make sure the private mailbox is turned on at the deskset (page 65).
Make sure the memory of the answering system is not full. Please refer
to the Recording time on page 70 in the user’s manual. If the memory is
full, the system announces “Memory full” and then hangs up. You need to
delete some old messages in order to make room for new messages.
If Greeting only is selected in the Message length menu (page 69), the
answering system only plays the outgoing announcement. It does not
record incoming message.
The private mailbox does not answer after the correct delay ring.
Make sure the auto attendant is turned on at the console.
Make sure the private mailbox is turned on at the deskset (page 65).
If all four outgoing telephone lines are in use, the system cannot answer
incoming calls.
The private mailbox is recording incomplete messages.
If the message length is not set to unlimited and a caller leaves a very
long message, part of it may be lost when the system disconnects the call
after the set message length. See Message Length on page 69 for details.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during message recording, the system
stops recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
Press /VOLUME to increase the speaker volume on the deskset.
The answering system does not respond to remote access commands.
Make sure you are using the correct remote access code (page 68).
Make sure you are calling from a touch-tone telephone (away from home).
When dialing a number, you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the answering system.
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