User`s manual

80
Appendix
Troubleshooting
The deskset display screen is blank.
Make sure the power cord is connected to both the deskset and an
electrical outlet not controlled by a wall switch.
My calls fade in and out while I’m using my corded handset.
If you have a corded headset plugged into the telephone, try unplugging it
and firmly plugging it in again.
If you are using the speakerphone when this problem occurs, eliminate
any background noise. Noise from the television, radio, or other appliances
might cause the speakerphone to cut in and out. Try engaging the MUTE
button when you are not speaking or eliminating the background noise.
My deskset does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume on page 26 in
this user’s manual.
Make sure the telephone line cords, power cord and Ethernet cable are
plugged in securely.
Make sure the system is properly set up. Refer to Deskset installation on
pages 7-9 for details.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
Test a working telephone at the telephone jack. If another telephone has
the same problem, contact your telephone service provider.
The telephone line cord might be defective. Try installing a new
line cord.
Make sure that the Line group assignment is correct. See Line group
section on MS2085 console’s user’s manual for more details.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
Make sure the area codes are set correctly on the deskset. See
Home area code on page 28 for details.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
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