User`s manual

78
Appendix
Troubleshooting
I cannot dial out.
First try all the suggestions above.
Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the deskset and produce a dial tone. This
is normal. Wait an extra second before dialing.
Make sure the deskset is set to the correct dial mode (pulse dial or tone
dial) for the service in your area. Refer to Dial mode on page 30 to set
the dial mode.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
I cannot switch a call from the deskset to the MS2025 cordless handset.
Make sure the system has only one line operating. You cannot switch the
call from the deskset to your MS2025 cordless handset if there is more
than one telephone line in operation.
The deskset obtained an IP from the router but is not connected to
the console.
You have to enter the name of the console and assign an
extension number to this deskset after an IP is obtained. Refer to
Deskset installation on pages 10-9 for details.
Make sure both the console and deskset are directly connected to the
same router.
My computer can’t connect to the network after plugging the Ethernet
cable through the PC jack (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
Make sure the deskset is connected to power. The PC jack (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
) does not
work when the deskset does not have power source or during a
power outage.
Make sure you plug the Ethernet cable connecting to the router into the
Ethernet jack and the Ethernet cable connecting to the computer into the
PC jack (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
The network connection speed on my computer drops significantly after
plugging the Ethernet cable through the PC jack (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
If you are using Gigabit Ethernet system, the connection speed drops to
100M after plugging the Ethernet cable through the PC jack (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
I cannot make intercom calls.
Make sure you choose the correct extension.
The destination telephone might be on an external call. Wait and try again.
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