Instruction manual

Automatic System Answer Lines (#204)
This System Programming procedure identifies the lines on which incoming calls
should be answered and placed on hold by the system. This feature helps the
receptionist answer calls during busy periods. When an outside call rings on a
line programmed with Automatic System Answer (ASA), the system answers it
after a specified number of rings, plays a short greeting to the caller, and then
places the call on hold until the receptionist or another extension can retrieve it.
Related Features
■ An Automatic System Answer button must be programmed onto the
MLS-display phone at extension 10 to turn this feature on and off. Use
Automatic System Answer Button (#111) to program the Automatic
System Answer button.
■
Use Automatic System Answer Delay (#110) to specify the number of
times a call should ring at extension 10 before it is answered by the system.
■
Use Automatic System Answer Record/Playback to record the greeting
callers hear when the system answers an incoming call. If there is no
message recorded for Automatic System Answer, the caller will be placed
on hold immediately after the system answers.
■
Direct Extension Dial is an alternative system answering feature that lets
outside callers dial an extension or Hunt Group number directly, without the
aid of the receptionist.
Considerations
■
All lines programmed with Automatic System Answer should be assigned to
extension 10.
■
Only outside calls are answered automatically. Intercom, transferred, and
transfer-return calls are not answered automatically.
■
Calls answered with this feature are placed on hold at extension 10;
however, any extension with access to the line on which the call is held can
retrieve the call.
■
Calls placed on hold will hear music-on-hold, if it is available.
■
If a call is placed on hold for longer than one minute, the system generates a
short Hold Reminder Tone at extension 10. This tone sounds once every
minute until the held call is retrieved, or until the caller hangs up.
■
To intercept a call while the message is playing—the LED for the call will be
steady red—press the line button and lift the handset. The message will
stop playing when the call is retrieved.
Valid Entries
1 = Assigned
2 = Not Assigned
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Automatic System Answer Lines (#204) 5-19