Instruction manual

Automatic Line Selection
Description
This Telephone Programming procedure determines the line a user is
connected to after Iifting the handset to make a call. When the user picks up the
handset, the system looks for lines in the order specified by this procedure and
selects the first available line. For example, if you specify outside lines first for
an extension, but all outside lines are busy, the user will hear the intercom dial
tone after lifting the handset.
Related Features
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To copy the Automatic Line Selection setting (as well as other system
settings) to other extensions, use
Copy Settings (#399).
If Forced Account Code Entry (#307) is assigned to an extension,
Automatic Line Selection for that extension does not apply. This means the
user must manually select a line after entering the required account code.
Considerations
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This feature must be programmed from extension 10 or 11 only, using
Centralized Telephone Programming. Individual users cannot program this
feature directly.
You must set Automatic Line Selection when you first enter Centralized
Telephone Programming, before programming any other features.
For standard touch-tone or rotary phones, or for any phone used mainly to
call other extensions, program the extension to select “Intercom first.”
For combination extensions, the automatic line selection for both devices
(including a standard device) follows the automatic line selection for the
extension.
For hotline and doorphones, program the extension to select only the
intercom, with no outside lines in the selection sequence.
You do not need to include all available lines for an extension, only the ones
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you want the system to search through and connect automatically.
Valid Entries
Outside lines 01–24, Left Intercom ✔
Examples
System Phone
With Automatic Line Selection at its factory setting, the system first searches to
find an idle outside line in numerical order (starting with the lowest line number).
Then, if all outside lines are busy, the system searches for an idle intercom line.
This order can be changed, however, to accommodate your business needs.
For example, a telemarketing firm with a WATS line (line 5) to reduce telephone
expenses would set Automatic Line Selection for all telemarketers’ extensions to
“5, 1, 2, 3, 4, Intercom.” This way the WATS line would be selected first.
5-14 Automatic Line Selection