Instruction manual

Account Code Entry (F12)
Description
This feature lets a user with a system phone enter an account code (up to 16
digits) for an outside call (incoming or outgoing). An account code is typically
used to identify a department, project, or client for charge-back or tracking
purposes.
Related Features
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Use Forced Account Code Entry (#307) to identify extensions that will be
required to enter an account code prior to dialing any outside number
(including those on the Emergency Phone Number List). A forced account
code must be entered at the beginning of a call; however, a different
account code can be entered any time during the call. (Use Forced
Account Code Entry only for extensions with system phones.)
For faster entry of frequently-used account codes, you can program an
account code on an Auto Dial button or as a System or Personal Speed Dial
number (but not as a Marked System Speed Dial number). See
Auto
Dialing, System Speed Dial Numbers,
and Personal Speed Dial
Numbers
for programming instructions.
Considerations
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Account codes can be changed during a call. If a new code is entered, the
previous account code is cancelled.
When an account code is entered during a call, the caller on the other end
will not hear the touch-tone digits dialed.
If SMDR is used, the account code assigned to incoming or outgoing calls
will print on call reports. See “Call Reporting (SMDR) Devices” in Chapter 4
for more information on call reporting.
If an account code is entered for an outgoing call, and the call is transferred
to another extension, the call report will show the originating extension as
the owner of the call. Conversely, if an account code is entered for an
incoming call, and the call is transferred to another extension, the call report
will show the destination extension as the owner of the call. In either case, if
a different account code is entered, the last one entered is the one that
prints for the owner of the call.
The AT&T Call Accounting Terminal uses less than 16 digits for an account
code. Refer to the device’s documentation to determine the maximum
digits.
This feature can be used only from a system phone.
It is recommended that this feature be programmed on a button with lights.
5-4 Account Code Entry (F12)