Instruction manual
To Program
1.
Use
Line Assignment (#301)
to assign Line A to extension X (for the fax
machine to cover), line B to extension Y (for the modem to cover), and all
lines to extension Z.
2.
Make sure extensions X and Y are not assigned to any
Calling Groups
(#502),
any
Pickup Groups (#501),
or any
Hunt Groups (#505).
3.
Assign a
Night Service Button (#503)
at extension 10 and assign extensions
X and Y to the
Night Service Group (#504).
4.
Set
Line Ringing
for Line A at extension X and for Line B at extension Y to “no
ring.”
Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
■
Detect any unauthorized calls
■
Bill clients or projects
■
Bill back by departments
■
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
■
Print Caller ID information
Call reporting information is recorded after each call is completed. The system
sends the information via a 1200-baud serial interface to either a serial printer or
a call accounting device.
The device connects directly to the SMDR jack on the processor module. The
system records information for each call that lasts at least 10 seconds. For
outgoing calls, the timing begins when you get a dial tone. For incoming calls,
the timing begins when you answer the call. Timing stops when the call is
disconnected.
Programming
Use the following programming procedures for call reporting:
■
■
■
■
SMDR Record Type (#608)
to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
SMDR Top of Page (#609)
to notify the system that the printer has been
aligned to the top of a new page.
Forced Account Code Entry (#307)
to identify extensions that will be
required to enter an account code prior to making outside calls.
Display Language (#303)
to specify the language to be used for display
messages. The call report header is printed in the same language as is
specified for extension 10.
4-20
Using Auxiliary Equipment