Instruction manual

PARTNER Attendant
The PARTNER Attendant answers calls and redirects them to a specified
extension or to a Calling Group or Hunt Group (based on the digits a caller dials
after listening to a list of choices in a recorded greeting). For example, your
company might have PARTNER Attendant answer calls and tell callers to press
1 for Sales, 2 for Parts, 3 for Service, and so on.
NOTE:
If you want calls answered and routed to designated extensions, but do not
require voice mail coverage, you can use either the Automated Attendant
service of PARTNER MAIL, a PARTNER Attendant, or the Direct Extension Dial
feature. It is recommended that you use only one automated answering option
for incoming calls.
PARTNER Attendant
Used as Backup for Receptionist
One common use of PARTNER Attendant is as a backup for a receptionist. In
this situation, PARTNER Attendant handles any calls that the receptionist cannot
pick up within a specified number of rings. This prevents calls from going
unanswered. Figure 4-10 shows how the PARTNER Attendant would be
connected to your system.
PARTNER
Attendant
Lines
CONTROL
Ext.
UNIT
X
Ext.
10
Receptionist’s
Desk
Figure 4-10. PARTNER Attendant Used as Backup
for Receptionist
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that
the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the PARTNER Attendant answers
and plays a pre-recorded message. For example, the PARTNER Attendant
might play the following message:
“Please hold for the receptionist or dial an extension number now.”
Using Auxiliary Equipment
4-17