Instruction manual
PARTNER MAIL
Lines
Ext. Z1
Ext. Z2
CONTROL
Ext. X
UNIT
Ext. Y
Ext. 10
Receptionist’s
Desk
(not automatically
covered by
PARTNER MAIL)
Figure 4-9. PARTNER MAIL and Delayed Call Handling
To Use
First, follow the instructions packaged with the PARTNER MAIL to install it.
During the day, when PARTNER MAIL operates with delayed call handling, the
receptionist picks up all calls at extension 10. If the receptionist cannot answer
within four rings, PARTNER
II
will route the call to PARTNER MAIL where the
Day greeting and menu will play to the caller.
At night (when Night Service is activated on the PARTNER
II
system), outside
calls are answered directly by PARTNER MAIL. However, any user who is still in
the office can pick up calls before PARTNER MAIL answers.
To Program
The following list summarizes the programming procedures you use on
PARTNER
II
for implementing the previous example:
1.
2.
3.
4.
5.
6.
7.
8.
Use
Hunt Group Extensions (#505)
to assign extensions Z1 and Z2 to Hunt
Group 7—the VMS hunt group.
Use
Transfer Return Extension (#306)
for extensions Z1 and Z2 to ensure
that calls transferred to extensions Z1 and Z2 return to extension 10 if they
are not answered.
Use
Group Call Distribution (#206)
to assign outside lines to the VMS hunt
group.
Set the
VMS Hunt Delay (#506)
to “Delayed.”
Set the
VMS Hunt Schedule (#507)
to “Always.”
Make sure that a
Night Service Button (#503)
is assigned at extension
10—the receptionist’s extension. When Night Service is on, PARTNER
MAIL’s Automated Attendant Night greeting and menu will play for callers
who call in when no one is available to answer their calls.
Program a
Voice Mailbox
button at extension 10, to enable the receptionist to
transfer calls directly to extension Z1’s and Z2’s mailboxes without first
ringing their phones. (This is especially useful when the receptionist
knows that the users at extensions Z1 and Z2 are away from their desk.)
Program an Auto Dial button for the PARTNER MAIL Hunt Group ([
Intercom
] [
7
]
[
7
] [
7
]) at extensions Z1 and Z2 to allow the subscribers to call in and
retrieve their messages with one touch.
4-16
Using Auxiliary Equipment