Instruction manual

PARTNER MAIL
PARTNER MAIL is a voice messaging system, which is functionally integrated
into your PARTNER
II system. The integrated system offers your business
complete call processing features. Specifically, PARTNER MAIL:
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Insures that incoming calls are answered and directed to destination
extensions correctly and efficiently.
Answers and routes calls during the day and after normal business hours.
Alleviates the problem of inaccurate or incomplete message by allowing
callers to leave detailed, confidential messages for subscribers.
Identifies and directs incoming fax calls to fax machines.
Provides immediate or delayed call handling—immediate call handling
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allows PARTNER MAIL to answer all calls, while delayed call handling
allows the receptionist to answer calls first. It permits outside callers to
leave messages or transfer to another extension when an extension does
not answer. Finally, it allows subscribers to retrieve messages, send
messages to each other, and change personal greetings, among other
administrative tasks.
You can refer to the documentation provided with PARTNER MAIL for complete
details.
NOTE:
If you want calls answered and routed to designated extensions, but do not
require voice mail coverage, you can use either the Automated Attendant
service of PARTNER MAIL, a PARTNER Attendant, or the Direct Extension Dial
feature. It is recommended that you use only one automated answering option
for incoming calls.
PARTNER MAIL and Delayed Call Handling
Figure 4-9 shows a PARTNER MAIL setup that provides delayed call handling.
This setup allows the receptionist at extension 10 to provide personalized
service by answering calls during the day. PARTNER MAIL (at extensions Z1
and Z2) is used to handle calls when the receptionist is busy or not available, so
calls do not go unanswered. PARTNER MAIL also answers calls received after
business hours and prompts callers to leave messages in the general mailbox.
This example also includes two user extensions (X and Y), which are not
automatically covered by PARTNER MAIL. This allows the receptionist to give
the caller personalized service because when the receptionist transfers a call to
extension X or Y and extension X or Y does not answer, the call will return to the
receptionist. However, the receptionist can then send calls directly to either
extension’s mailbox when the extension is not available to take calls.
Using Auxiliary Equipment
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