Instruction manual

Glossary
A
Account code
A code of up to 16 digits that is associated with
incoming or outgoing telephone calls. Entry of an
account code may be optional or forced. If entered,
an account code appears on the call record for a
call. See also Call record and Forced account
code entry.
ASA
See Automatic System Answer.
Auto Dial button
A programmable telephone button that lets you dial
a series of digits simply by pressing that button. An
Auto Dial button can be used to store a feature
code, a phone number, or an account code so that
it can be dialed with one touch. See also
Programmable button.
Automated Attendant service
A PARTNER MAIL feature that answers calls and
routes them to the appropriate extension based on
caller responses to a recorded announcement. See
also PARTNER Attendant and PARTNER MAIL.
Automatic System Answer
A system feature that causes incoming calls to be
answered by the system if the receptionist cannot
answer within a specified number of rings. The
system plays a brief message and places the call
on hold.
Auxiliary equipment
Telecommunications equipment (other than MLS-
and MLC-model telephones) that can be connected
to the control unit. Auxiliary equipment includes
industry-standard devices that can connect directly
to the public telephone network (such as standard
phones or fax machines) as well as devices that
require the interface provided by the control unit
(such as a loudspeaker paging system).
B
Backplane
The bottom and rear portion of the plastic housing
that makes up a carrier. The backplane distributes
power to the system modules installed in the carrier.
See also Carrier.
C
Call Answer service
A PARTNER MAIL feature that lets callers leave a
message at an unanswered extension or transfer
themselves to another extension.
Call record
A line of information on a call report that includes
data fields such as call type, date, time,
called/caller number, and call duration. See also
Account code and Call report.
Call report
A page of information that begins with a header and
lists incoming and outgoing calls to and from your
business on a call-by-call basis. See also Call
record and Call reporting.
Call reporting
A feature that provides records of call activity.
Call reporting is also referred to as Station
Message Detail Recording or SMDR.
Caller ID
A feature that displays an incoming caller’s number
(or name) on a system display phone. To get Caller
ID, you must subscribe to the service (if it is
available) from your local phone company and
connect Caller ID lines to the appropriate system
modules.
Caller ID Inspect
A feature that allows you to view incoming Caller ID
information on other lines while active on a call,
without placing the call on hold or hanging up.
Caller ID Name/Number
A feature that allows you to toggly between a
caller’s Caller ID Name and Caller ID number.
Caller ID service
A subscription service available from some local
telephone companies, providing the telephone
number and/or name of the caller on lines that have
the service.
Calling Group
A group of extensions that can be called
simultaneously by dialing a group calling code.
See also Hunt Group.
Calling restriction
A feature that lets you control telephone use at
specific extensions.
Glossary GL-1