Instruction manual
Combination Extension Problem:
Phone Does Not Ring Properly
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: If this is a combination extension (two devices), be sure the total of the
devices’ Ringer Equivalence Numbers (REN) does not exceed 2. If it does, unplug one of
the devices.
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If the ringer functions properly, the problem was that the REN exceeded 2; the
system is okay.
If the trouble still appears, go to Possible Cause 2.
Possible Cause 2: Optional device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the optional device from the extension and plug in an optional device
that you know rings properly.
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If the ringer functions properly, the problem is in the optional device; the system is
okay. Replace the optional device.
If the trouble still appears, go to Possible Cause 3.
Possible Cause 3: Bad adapter.
What to do: Make sure the standard device in the combination is plugged into the correct
slot on the 267F2 bridging adapter. If the extension still does not work properly, unplug the
adapter from the wall jack. Unplug the phone’s cord from the adapter and plug it into the
wall jack.
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If the phone works, there is a problem with the bridging adapter. Replace the
bridging adapter (use only an AT&T 267F2 bridging adapter). If the problem
persists, call the AT&T Helpline.*
If the phone does not work, call the AT&T Helpline.*
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time is programmed incorrectly—too long.
What to do: Change
Hold Disconnect Time (#203)
from “Long” to “Short.”
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If abandoned calls on hold are disconnected, the problem is solved.
If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already “Short,” go to Possible Cause 2.
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
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