Instruction manual
Calls are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause 1: The Automatic System Answer or Direct Extension Dial feature is turned
on.
What to do: Check to see if
Automatic System Answer
or
Direct Extension Dial
is
turned on.
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If Automatic System Answer or Direct Extension Dial is turned on, turn it off by
pressing the programmed button.
If Automatic System Answer or Direct Extension Dial is not turned on, go to Possible
Cause 2.
Possible Cause 2: An optional device answers when it should not (this could occur with a
fax machine, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
its auto-answer feature off. Refer to the device’s user manual.
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For every optional device connected to your system, either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
“Immediate Ring”) or set the extension’s Line Ringing to “Delayed Ring.” If the
optional device no longer answers calls automatically, the problem is solved.
If the problem remains, call the AT&T Helpline.*
Trouble Hearing Called Party Answer
Possible Cause 1: If you are using a speakerphone, there may be environmental factors
that affect the performance of the speaker or microphone (for example, too much
background noise).
What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on the
proper use of the speakerphone.
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If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: If the system is set for rotary dialing, the Rotary Dialing Timeout interval
is too long. If the system is set for touch-tone dialing, you may have a defective phone or
cord. See “Other Problems with Phones,” Possible Cause 2 and 3.
What to do: Reset the interval using
Rotary Dialing Timeout (#108).
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If you can hear the called party answer, the problem is solved.
If the problem is not solved, call the AT&T Helpline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-5