Instruction manual

Transfer Return Extension (#306)
Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure identifies a different return
extension for the extension that transfers a call.
Related Features
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Use Transfer Return Rings (#105) to define the number of times an
extension should ring with a transferred call before the call returns to the
transfer return extension.
The transfer return extension for a PARTNER Attendant or PARTNER MAIL
should be extension 10 (or another extension with a human operator who
can assist the caller). Use
AA Extensions (#607) to identify an extension
where a PARTNER Attendant is connected. Use
Hunt Group Extensions
(#505)
to identify the extensions where PARTNER MAIL is connected.
You can use this feature if you want an alternate extension—instead of
10—to handle
Direct Extension Dial Lines (#205) calls that cannot be
routed properly or are not answered by the designated extension.
If an extension has
VMS Cover active, unanswered calls to the extension
will be routed to PARTNER MAIL and not the transfer return extension.
Considerations
This procedure only affects the extension that transfers a call, not the
extension that receives the transfer.
Do not designate an extension connected to PARTNER Attendant or
PARTNER MAIL as the transfer return extension for any user extension.
Valid Entries
Extension transferring call ✔
Any extension
Programming
To change the Transfer Return Extension for a specific extension:
1.
Press [
Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 6 ].
2. Dial the number of the originating extension. For example, to select extension
29, press [ 2 ] [ 9 ].
3.
Dial the number of the extension to which the call should return if it is not
answered.
4. To program another extension, press [
Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5. Select another procedure or exit programming mode.
5-128 Transfer Return Extension (#306)