Instruction manual

Transfer
Description
This section explains how to transfer calls using the [ Transfer ] button on a system
phone or the switchhook on a standard phone. Transferring a call lets users
“pass” a call from one extension to another. Users can transfer both outside
calls and intercom calls to other system extensions.
Related Features
To transfer calls to an extension with a single touch, program the extension
number onto an Auto Dial button—see
Auto Dialing for more information.
To transfer calls to an extension for which you have a
Manual Signaling
button, press [ Transfer ] before pressing the Manual Signaling button.
The system is factory-set to return a transferred call, after it rings four times
at the destination extension, to the extension that transferred it. Use
Transfer Return Rings (#105) to change the number of rings for all system
extensions. Use
Transfer Return Extension (#306) to program a different
extension to which unanswered calls should return.
If users transfer a call,
Caller ID information (if it is available) will be passed
to the destination extension.
Considerations
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Calls can be transferred to Calling Groups and Hunt Groups.
When you press [
Transfer ], the call is put on hold and its associated light
winks green. The caller hears music on hold if it is available. If you transfer
a call to an extension for which you have an Auto Dial button and the call is
unanswered, the button flutters green when it returns to your extension.
When you transfer a call from a display phone, the number you are
transferring the call to briefly appears on the display. If a transferred call is
unanswered, the number of the extension that is returning the transferred
call also appears on display phones.
On a system phone, a transferred call will ring with an intercom ring (ring
BEEP) until the originator hangs up, then it will change to a transfer ring (ring
BEEP BEEP). On a standard phone, a transferred call rings with an
intercom ring (ring ring) until the originator hangs up, then it changes to a
transfer ring (ring ring ring).
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line the call came in on is free
to place and receive other calls. However, to use Centrex transfer, you must
be able to dial the extension directly using the Centrex extension number; if
a Centrex line is shared by several extensions, you will not be able to use
Centrex transfer to direct the call to a specific extension. For more
information on such features, see the documentation for your PBX or
Centrex system. (When your Centrex or PBX documentation tells you to use
a switchhook flash, use the system
Recall feature instead.)
5-126 Transfer