Instruction manual
Examples
Here are some useful applications for a Hunt Group:
■
Place the extensions of employees who work in a department sharing calls,
such as a customer service group, in a Hunt Group so that when a call
comes in to the receptionist it may be transferred to the next available
extension. This alleviates the problem of one employee receiving most of
the calls.
■
Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number,
so that a caller can reach a sales representative directly to place an order.
Programming
You can program the Group Hunting feature code and a group number on an
Auto Dial button to ring or voice signal a Hunt Group with one touch. To
program the button:
1.
2.
3.
4.
5.
6.
Using
Press [
Feature
] [
0
] [
0
] [
System Program
] [
System Program
] [
Central Tel Program
].
Enter the number of the extension to be programmed with this feature.
Press a programmable button.
To ring the next available extension in the Hunt Group, press left [
Intercom
] [
7
]
[
7
].
To voice signal the next available extension in the Hunt Group, press left
[
Intercom
] [
✳
] [
7
] [
7
].
Dial a Hunt Group number (1–7 for ringing calls; 1–6 for signaling calls).
Program another button for this extension or exit programming mode.
System Phone
To use when programmed on a button:
To ring or voice signal an extension in the Hunt Group, simply lift the handset
and press the programmed button.
To transfer a call to an extension in the Hunt Group, while on a call, press the
programmed button.
5-68
Group Hunting—Ring/Voice Signal (I77G/I*77G)