Instruction manual
Group Hunting—Ring/Voice Signal
(I77G/I*77G)
Description
This feature lets you distribute call volume among extensions in a group, to
offload call activity from a single user. When an intercom or transferred call is
placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system
rings or voice signals the first available (non-busy) extension in the group,
passing over busy extensions (or those with Do Not Disturb active) in a circular
hunt. If a ringing call is not answered within three rings, it moves to the next
available extension, and so on, until the call is answered. For a voice-signaled
call, only the first available extension is signaled; if that extension does not
answer, the call does not keep hunting. After an extension receives a Hunt
Group call, the next call to the Hunt Group will not ring or voice signal that
extension first unless all the other extensions in the group are busy or do not
answer.
The system supports up to seven Hunt Groups; however, Hunt Group 7 is used
exclusively for PARTNER MAIL. For more information, refer to “PARTNER MAIL”
in Chapter 4.
Related Features
■
Use
Hunt Group Extensions (#505)
to assign extensions to a Hunt Group.
■
Set
Transfer Return Rings (#105)
to four or greater, to ensure that calls will
continue hunting to other group extensions if the call is not answered.
■
Use
Do Not Disturb
if you are assigned to a Hunt Group and leave your
desk, so that a call to your extension moves directly to the next available
extension in the group.
■
Use
Group Call Distribution (#206)
to assign outside lines to a Hunt Group.
Doing so allows outside calls to route directly into that Hunt Group instead of
being transferred by the receptionist.
Considerations
■
Extensions can be in more than one Hunt Group.
■
Outside calls can be answered and transferred to a Hunt Group. PARTNER
MAIL, PARTNER Attendant, and the Direct Extension Dial feature can also
transfer calls to a Hunt Group.
■
Calls cannot be transferred to a Hunt Group if all extensions in that group
are busy.
■
If you have PARTNER MAIL, you can program Hunt Group 7 ([
Intercom
] [
7
]
[
7
] [
7
]) on a button to retrieve PARTNER MAIL messages with one touch.
Group Hunting—Ring/Voice Signal (I77G/I*77G)
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