Instruction manual

Group Calling—Ring/Page (I7G/I*7G)
Description
This feature lets users simultaneously ring, page, or transfer calls to all the
extensions in any one of four Calling Groups (G is a Calling Group number from
1–4). When paging, the caller hears a beep and begins speaking; the caller’s
voice is then heard on the speakers of all idle system phones in the selected
Calling Group. The first extension to answer the call (by picking up the handset
or pressing [
Spkr ], or by pressing [ Mic ] to answer a page) is connected to the
caller.
Related Features
Use Calling Group Extensions (#502) to assign extensions to a Calling Group.
Considerations
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Extensions can be in more than one Calling Group.
Exclude extensions with PARTNER Attendants, PARTNER MAIL, fax
machines, hotline phones, or doorphones from Calling Groups.
Calls can be transferred to a Calling Group manually or using a button
programmed to ring the Calling Group.
If some extensions in a Calling Group have standard or MLC-6 phones,
those extensions are not signaled at all for voice-paged calls to the group.
If a user leaves the microphone on for hands-free answer on intercom
(HFAI), the microphone is turned off when that phone receives a group
page; the user must lift the handset or press [
Mic ] to answer the page.
Examples
Here are some useful applications for this feature:
Group page employees for general announcements; this feature is an
inexpensive alternative to a paging system. (Remember to install
MLS-model system phones, which have built-in speakers, where you want
employees to hear announcements.)
Put the extensions of people with similar responsibilities in a Calling Group,
so when a caller needs to talk with anyone in the group, the receptionist can
transfer the call to the group instead of making separate intercom calls.
For example, a car dealership puts all extensions for the sales staff into
Calling Group 1. To let a prospective customer talk to any salesperson,
the receptionist simply transfers the call to the group by dialing the
Calling Group dial code for that group ([
Intercom ] [ 7 ] [ 1 ]). All the phones
in the group ring, and the customer is connected to the first salesperson
to answer. (Alternatively, the receptionist can page the group through
the speakers of their system phones by dialing [
Intercom ] [ ✳ ] [ 7 ] [ 1 ].)
5-64 Group Calling—Ring/Page (I7G/I*7G)