Instruction manual

Group Call Distribution (#206)
Description
This System Programming procedure assigns outside lines to Hunt Groups.
Doing so allows outside calls to be distributed directly into a Hunt Group instead
of being answered and transferred by the receptionist. You can assign lines to
Hunt Groups 1–7. (Hunt Group 7 is used exclusively for PARTNER MAIL.)
Related Features
■ Use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
■ If you assign lines to Hunt Group 7 for PARTNER MAIL Automated Attendant
service, you may want to adjust when the lines should ring in the group.
See
VMS Hunt Delay (#506) and VMS Hunt Schedule (#507) for more
information.
Considerations
■ Each of the 24 outside lines can be assigned to only one Hunt Group.
■ If you are using PARTNER MAIL, you have two line hunting options: if you
want Automated Attendant service for some or all lines, then “Assign”
(option 1) those lines to Hunt Group 7; if you want calls to route directly to
the voice mailbox of a specific user after 4 rings, use “VMS Line Cover”
(option 3). For more information on PARTNER MAIL options, refer to the
documentation shipped with the PARTNER MAIL system.
Examples
Here are some useful applications for Group Call Distribution:
■ Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number,
so that a caller can reach a sales representative directly to place an order.
■ If you install PARTNER MAIL, assign the system extensions connecting
PARTNER MAIL to Hunt Group 7. Then, assign outside lines to Hunt Group
7 for Automated Attendant service. Callers will hear a greeting and will be
prompted to enter digits to transfer to a specific extension without operator
assistance.
Additionally, if you have PARTNER MAIL and multiple fax machines, you
can assign the fax machines to a Hunt Group. Then, when a fax call
comes in on a line covered by PARTNER MAIL’s Automated Attendant
service, PARTNER MAIL will recognize that it is a fax call and
automatically transfer it to the first available fax machine in the group.
5-62 Group Call Distribution (#206)