Instruction manual

Direct Extension Dial Lines (#205)
Description
This System Programming procedure identifies the lines on which incoming calls
are to be answered for Direct Extension Dial (DXD). This feature permits an
outside caller to dial an extension or Hunt Group number directly, without having
to wait for the aid of the receptionist. It is ideal for callers outside your company
who frequently talk with specific employees or service groups, and know the
extension number they are trying to reach. When an outside call rings on a line
programmed with Direct Extension Dial, the system picks it up after a specified
number of rings and plays a short message prompting the caller to dial the
digits of the designated extension or Hunt Group.
Related Features
A button must be programmed on the MLS-display phone at extension 10 to
turn Direct Extension Dial on and off. Use
Direct Extension Dial Button
(#113)
to program the button.
Calls that ring on lines programmed with Direct Extension Dial are picked up
after 2 rings, as a default. To change this number, use
Direct Extension
Dial Delay (#112).
You must use Direct Extension Dial Record/Playback to record a greeting
(up to 20 seconds) that callers hear when the system answers an incoming
call.
By default, calls directly dialed using this feature return to extension 10 if
they are not answered. If necessary, you can use
Transfer Return
Extension (#306)
to specify a different Transfer Return Extension.
If
Do Not Disturb is active at a directly dialed extension, the call returns to
extension 10 (or its transfer return extension).
Automatic System Answer is an alternative system answering feature that
aids the receptionist during busy periods by answering calls and placing
them on hold until the receptionist can retrieve them.
Considerations
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All lines programmed with Direct Extension Dial should be assigned to
extension 10 or its transfer return extension.
If a caller enters an invalid extension or does not enter one at all, the call is
transferred to the receptionist at extension 10 or to the designated transfer
return extension.
It is recommended that you use only one automated answering option for
incoming calls (either this feature, the Automated Attendant service of
PARTNER MAIL, or a PARTNER Attendant).
To intercept a call while the message is playing—the LED for the call will be
steady red—press the line button and lift the handset. The message will
stop playing when the call is retrieved.
5-40 Direct Extension Dial Lines (#205)