User’s manual ML17939/ML17959 Two-line corded telephone/ answering system with caller ID/call waiting
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 67 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
User’s manual ML17939/ML17959 Two-line corded telephone/ answering system with caller ID/call waiting Table of contents Getting started Quick reference guide...............................2 Optional backup battery installation.................................................4 Telephone installation...............................5 Telephone base installation...............5 Data port..........................................................8 Installation options......................................
Hold............................................................33 Temporary tone dialing.....................34 Switching between lines..................34 Conference calls...................................34 Two-way recording..............................35 Chain dialing..........................................36 Speed dial Speed dial memory overview..............37 Speed dial operation...............................38 Storing a number in a speed dial location........................
Getting started Installation preparation You must install the power adapter before using the telephone. See pages 6-7 for easy instructions. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 6 and 7). The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Quick reference guide DELETE ENTER Press to delete the displayed directory, or call history entry (pages 44 and 48). Press to select a menu item or to save a setting (page 14). Press to backspace and erase a digit or character (pages 38 and 42). During message playback, press to delete the message currently playing (page 54). When the telephone is idle, press to delete all old messages (page 55). DIR Press to enter the directory (page 42). menu Press to enter the main menu (page 14).
Getting started Quick reference guide FLASh Pause During a call, press to answer an incoming call when you receive a call waiting alert (page 33). Press to insert a two-second dialing pause in a number stored in the directory or speed dial memory (pages 38 and 42). (auto) redial DISP DIAL Press to dial the last number dialed when the telephone is off hook (page 31). Press to dial the number currently displayed (page 30). When the telephone is idle, press to display the last five numbers dialed.
Getting started Optional backup battery installation Install three AA alkaline batteries (purchased separately) to use this telephone in the event of a power failure. If power fails with working batteries installed, all functions work properly except for the display illumination. If power fails and no batteries are installed, you can make or answer calls on line 1 using only the handset. Last number redial and speed dialing are also supported, but the screen display will be dimmer than usual.
Getting started Telephone installation Telephone base installation 1. Install the mounting bracket for tabletop use. Option 1: Insert the tabs into slots a and b to install your telephone in a low tabletop position. Press the flexible tabs A and B on the mounting bracket until it clicks into place. B A A Option 1: Low tabletop position Option 2: Rotate the mounting bracket 180 degrees. Insert the tabs into slots c and d to install your telephone in a high tabletop position.
Getting started Telephone installation 2. Connect the telephone line cord(s) and the power cord to the telephone base. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Telephone installation Option 2: If you have two one-line wall jacks, install your telephone base as shown below. Plug the other end of the clear telephone line cord (2-conductor) into the wall jack. L1 Plug the other end of the black telephone line cord (4-conductor) into the wall jack. L2 Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. If you have DSL high speed Internet service, a DSL filter (not included) is required.
Getting started Data port If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack labeled DATA on the back of the telephone base. The data port uses line 2 only.
Getting started Installation options If you want to mount your telephone on a wall, connect the telephone base to a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Installation options 3. Plug the coiled handset cord into the handset and the telephone base. Plug the small end of the power adapter cord into the power jack on the back of the telephone base. 4. Plug the telephone line cords into the wall jacks. Option 1: If you have a single two-line wall jack, use only the black telephone line cord (4-conductor). Plug one end of the black telephone line cord into the jack labeled LINE 1/L1+L2 on the back of the telephone base.
Getting started Installation options 5. Wrap the telephone line cord as show below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. Wall to tabletop installation To return the telephone base from wall installation to tabletop position: 1. Unwrap the telephone line cord. Remove the telephone base from the wall.
Getting started Installation options 2. Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees. Push the handset tab down into the slot until it locks into position. Switch hook 3. Follow the steps in Telephone base installation on pages 5-7 to install your telephone for tabletop use.
Getting started Optional headset You can use this telephone hands free when you install any industry standard 2.5mm corded telephone headset (purchased separately). The telephone plays an error tone if you press HEADSET when a headset is not plugged into the headset jack. For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Plug a 2.
Menu setup Telephone settings Menu overview Use the menus to change the telephone settings. 1. When the telephone is idle, press MENU to enter the main menu. 2. Press or to scroll to the feature to be changed. Press ENTER. 3. Press or to scroll to the desired settings. 4. Press ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu. Press /REPEAT to go back to the previous menu. To exit without making changes, press CANCEL.
Menu setup Telephone settings Ringer volume You can set the ringer volume level (1-6) or turn the ringer off. When the ringer is off, Ringer muted appears on the screen. PHONE SETTINGS 1. When the telephone is idle, press MENU. Ringers 2. Press or to scroll to Phone settings. Press ENTER. LCD language LCD backlight 3. Press or to scroll to Ringers. Press ENTER. 4. Press or to scroll to Ringer volume. Press ENTER. RINGERS 5. Press or to select the desired line (Line 1, Ringer volume Line 2 or Lines 1 & 2).
Menu setup Telephone settings LCD language Use this feature to change the display language that is used in all menus and screens. This telephone is set to use English for display by default. 1. When the telephone is idle, press MENU. PHONE SETTINGS 2. Press or to scroll to Phone settings. Press ENTER. Ringers 3. Press or to scroll to LCD language. Press ENTER. LCD language LCD backlight 4. Press or to select English, Français or Español. 5. Press ENTER to save your selection.
Set date/time Menu setup Set Date __/__/__ MM/DD/YY Telephone settings 5. Press ENTER to move to the time setting. 6. Use the dialing keys to enter the time. To enter a Set Time number that is less than 10, you have to enter a 0 __:__ __ before the digit. Press /REPEAT or /SKIP to move the cursor to the left or right. -ORPress or to scroll to the desired digit. Press ENTER to move on to set the next digit. Press /REPEAT or /SKIP to move the cursor to the left or right. 7. Press or to select AM or PM. 8.
Menu setup Call settings Set the primary line Use this feature to select the default telephone line to be used when you make calls. The primary line is set to Line 1 by default. 1. When the telephone is idle, press MENU. Call Settings 2. Press or to scroll to Call settings. Press ENTER. Primary line Auto line sel 3. Press or to scroll to Primary line. Press ENTER. Auto speaker 4. Press or to select Line 1 or Line 2. 5. Press ENTER to save your selection.
Menu setup Call settings Choose the preferred mode You can set the Preferred mode to speakerphone or headset. Your selection is used automatically when dialing a number from the directory, redial or call history without lifting the handset. Your selection is also used for speed dialing when auto speaker is set to On (see Turn auto speaker on or off on page 18). If a corded headset is not plugged in, the speakerphone is used automatically. The Preferred mode is set to Speakerphone by default.
Menu setup Call settings Choose how to store repeat calls in the call history Use this feature to choose how new calls from the same number are displayed in the call history. If you want to store only the last call of repeated calls, select Combined. If you want to store all incoming calls separately, select Separate. The default setting is Separate. Call Settings 1. When the telephone is idle, press MENU. Preferred mode 2. Press or to scroll to Call settings. Press ENTER. Set area code 3.
Menu setup Answering system settings The answering system setup for each telephone line is separate. The telephone generates voice prompts to guide you through your answering system setup. Answer on/off By default, the answering system is on and ready to record messages on each telephone line. When the answering system of the corresponding line is on, the corresponding /ANS ON/OFF indicator light is on.
Menu setup Answering system settings 1. When the telephone is idle, press MENU. 2. Press or to scroll to Answering sys. Press ENTER. 3. Press or to scroll to Mailbox 1 or Mailbox 2. Press ENTER. 4. Press or to scroll to Announcement. Press ENTER. 5. Press or to scroll to Choose annc. Press ENTER. 6. Press or to scroll to Annc A only, Annc B only or A & B schedule. 7. Press ENTER to save the setting. The telephone plays a confirmation tone and returns to the previous menu.
Menu setup Answering system settings To delete announcement A or B: 1 Annc A 1. When the telephone is idle, press MENU. Play 2. Press or to scroll to Answering sys. Press ENTER. Record Delete 3. Press or to scroll to Mailbox 1 or Mailbox 2 to select the desired line. Press ENTER. 1 Deleting... 4. Press or to scroll to Announcement. Press ENTER. 5. Press or to scroll to Annc A or Annc B. Press ENTER. 6. Press or to scroll to Delete. Press ENTER.
Menu setup Answering system settings Call screening Use this feature to set whether incoming messages are played through the speaker while they are being recorded. Call screening is On by default. 1. When the telephone is idle, press MENU. 1 2. Press or to scroll to Answering sys. Press ENTER. Ans Sys setup M1 Call screening 3. Press or to scroll to Mailbox 1 or Mailbox 2 to # of rings select the desired line. Press ENTER. Msg length 4. Press or to scroll to Ans sys setup. Press ENTER. 1 5.
Menu setup Answering system settings Incoming message length Use this feature to set the recording time allowed for incoming messages. The message length is one minute by default. 1 Ans Sys Setup m1 1. When the telephone is idle, press MENU. Call screening 2. Press or to scroll to Answering sys. Press ENTER. # of rings Msg length 3. Press or to scroll to Mailbox 1 or Mailbox 2 to select the desired line. Press ENTER. 1 4. Press or to scroll to Ans sys setup. Press ENTER. MSG LENGTH 1 min 5.
Menu setup Answering system settings Priority code Priority calling allows a caller to enter a code during the outgoing announcement that plays a special tone so that you know who is calling. To enable a priority call, set the priority code to On and enter a three-digit priority code (000-999). If you do not use this feature, set the priority code to Off. The default priority code is 999. To change the settings: 1. When the telephone is idle, press MENU. 1 Ans Sys Setup M1 2.
Menu setup Voicemail indicator settings Voicemail indicator If you subscribe to voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages on either line. Voicemail displays and the corresponding line blinks on the L2:12 Missed screen to indicate there are new voicemail messages Voicemail:L1 L2 8:00am 1/11 on that line.
Menu setup Voicemail indicator settings Turn COVM (central office voicemail) on or off If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature for that telephone line. If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. 1. When the telephone is idle, press MENU. Phone settings 2. Press or to scroll to Voicemail. Call settings Press ENTER. Answering sys Voicemail 3.
Telephone operation Basic operation The telephone is set to use line 1 by default for making calls. To change the primary line, see Set the primary line on page 18. When you answer a call, the telephone automatically selects the ringing line. Making, answering or ending a call To make a call with the speakerphone: 1. Press SPEAKER to use the primary line. -ORTo override automatic line selection, press SPEAKER , then press LINE 1 or LINE 2.
Telephone operation Basic operation -ORPress the LINE button of the ringing line to answer the call with the preferred mode (see Choose the preferred mode on page 19). On hook dialing (predialing) 1. Press the dialing keys to enter a telephone number. Press DELETE to make corrections when entering the telephone number. 2. Lift the handset or press SPEAKER or HEADSET. -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 19): • Press DISP DIAL.
Telephone operation Basic operation Redial The last five telephone numbers dialed (up to 32 digits) are stored in the redial memory. To dial one of the five most recently dialed numbers: 1. When the telephone is idle, press (AUTO) REDIAL to enter the redial list and display the most recently called numbers. 2. Press or to scroll to the desired number. 3. Lift the handset or press SPEAKER or HEADSET.
Telephone operation Basic operation To delete a redial entry: 1. When the telephone is idle, press (AUTO) REDIAL to enter the redial list and display the most recently called numbers. 2. Press or to scroll to the desired number. 3. Press DELETE to delete the displayed entry. REDIAL #. -ORPress /REPEAT or /SKIP to scroll to Delete. Press 888-722-7702 ENTER. The entry is deleted. Once an entry is Delete deleted, it cannot be retrieved.
Telephone operation Options while on calls Volume control When you are on a call, press VOL+ to increase the handset, speakerphone or headset listening volume. Press VOL- to decrease the listening volume. There are two beeps when you reach the minimum or maximum level. Flash/call waiting If you subscribe to call waiting service with your telephone service provider (see About caller ID on page 45), you hear a beep if someone calls while you are already on a call.
Telephone operation Options while on calls Temporary tone dialing If you have dial pulse (rotary) dialing service only, use this feature to temporarily switch from dial pulse to touch-tone dialing during a call. 1. During a call, press . 2. Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. The telephone automatically returns to pulse dial mode after you end the call. Switching between lines Use this feature to switch between lines during a call. 1.
Telephone operation Options while on calls To drop one line: • Press the LINE button for the caller you want to speak with. The other call is disconnected automatically. -OR1. Press MENU. 2. Press or to scroll to End Line 1 or End Line 2. 3. Press ENTER to end the selected line. To end a conference call: • Place the handset on the telephone base to hang up or press SPEAKER or HEADSET. -OR1. Press MENU. 2. Press or to scroll to End Conference. 3. Press ENTER to end the conference call.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, speed dial memory, call history or redial while you are on a call. Chain dialing can be useful if you wish to dial other numbers (such as bank account numbers or access codes) during a call. To access a number (up to 32 digits) from the directory while on a call: 1. Press DIR. Christine Smith -OR888-722-7702 Press MENU, then press or to scroll to Directory.
Speed dial Speed dial memory overview This telephone has 18 speed dial locations for storing telephone numbers. You can store up to 24 digits in each location. The first nine locations can be accessed by using only the speed dial keys. To access the remaining nine locations, press LOWER and then the speed dial key for the desired location.
Speed dial Speed dial operation Storing a number in a speed dial location Use the following steps to store a telephone number in the desired speed dial memory location. Directory 1. When the telephone is idle, press MENU. Call log 2. Press or to scroll to Speed dial. Press ENTER. Speed dial Phone settings 3. Press or to scroll to Program. Press ENTER. 4. Use the dialing keys to enter the telephone number Speed dial (up to 24 digits).
Speed dial Speed dial operation Editing a speed dial number Follow the steps below to edit a speed dial number. 1. Follow the steps in Reviewing a speed dial number on page 38 to display a speed dial number. 2. Press /REPEAT or /SKIP to scroll to Edit. Press ENTER. 3. Use the dialing keys to edit the telephone number. • Press /REPEAT or /SKIP to move the cursor to the left or right. • Press DELETE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. P appears on the screen.
Speed dial Speed dial operation To dial the speed dial number while reviewing: 1. Follow the steps in Reviewing a speed dial number SPEED DIAL#01 888-722-7702 on page 38 to display a speed dial number. 2. Lift the handset or press SPEAKER or HEADSET. Dial -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 19): • Press ENTER or DISP DIAL. • Press LINE 1 or LINE 2 to override automatic line selection. Deleting a speed dial number 1.
Directory Directory overview Directory memory capacity The directory of this telephone can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (see Searching by name on page 43). If you try to add a new contact and there are already 100 entries, the screen shows Directory is full. You cannot store a new number until you delete one.
Directory Directory operation Creating a directory entry Use the following steps to store a name and number in the directory. 1. When the telephone is idle, press MENU. Directory 2. Press or to scroll to Directory. Press ENTER. Call log 3. Press or to scroll to Add contact. Press ENTER. Speed dial Phone settings 4. To copy one of the last five numbers dialed, press (AUTO) REDIAL to enter the redial memory. Press Directory or to scroll to the desired number. Press ENTER.
Directory Directory operation Searching by name Follow the steps below to search for directory entries by name. 1. Follow the steps in Reviewing directory entries on page 42 to enter the directory. 2. When in the directory, press the dialing keys (2-9) to start a name search. The directory shows the first name beginning with the first letter on the dialing key (if there is one). 3. To see other names starting with the letters on the same dialing key, keep pressing the key.
Directory Directory operation Copying directory entries to speed dial memory To copy the directory entries (up to 24 digits) into the speed dial memory for easy dialing, follow the steps below. Christine Smith 1. Display the desired entry in the directory 888-722-7702 (see Reviewing directory entries on page 42). Copy to SpDial 2. Press /REPEAT or /SKIP to scroll to Copy to SpDial. Press ENTER. 3. Press a desired speed dial key. Press speed -ORdial key Press LOWER, then a desired speed dial key.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call. There are fees for caller ID services.
Caller ID About caller ID How caller ID history (call log) works The telephone stores caller ID information for the last 99 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of the telephone number in your directory, the name that appears on the screen matches the corresponding Chris name in your directory. 888-722-7702 For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. 8:00am 1/11 Dial NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Caller ID Caller ID operation Dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. While reviewing the call history, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.
Caller ID Caller ID operation Saving a call history entry to the directory 1. When in the call history (see Reviewing call history on page 47), press or to scroll to the desired entry. 2. Press /REPEAT or /SKIP to scroll to Copy to DIR. -OR- Christine Smith 888-722-7702 8:00am 1/11 Copy to DIR If you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.
Caller ID Caller ID operation Saving a call history entry to a speed dial location 1. When in the call history (see Reviewing call history on page 47), press or to scroll to the desired entry (up to 24 digits). 2. Press /REPEAT or /SKIP to scroll to Copy to SpDial. -ORIf you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.
Caller ID Reasons for missing caller ID information Screen message Reason Private name The caller prefers not to show the name. Private number The caller prefers not to show the telephone number. Private caller The caller prefers not to show the name and telephone number. Unknown name The telephone service provider cannot determine the caller’s name. Unknown number The telephone service provider cannot determine the caller’s telephone number.
Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system Answering system operation Message capacity The answering system of each line can record and store up to 99 messages. The recording time of each message depends on the message length you set (see Incoming message length on page 25). The total storage capacity of each line for the announcement, messages, memos or two-way recording is approximately 12 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system Answering system operation Message playback If you have new messages on either line, the /PLAY/STOP indicator for that line flashes. The /PLAY/STOP indicator turns off after you listen to the new messages. When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. If the date and time are not set, the answering system announces, “Time and day not set,” before each message (see Date and time on page 16).
Answering system Answering system operation • Press /PLAY/STOP to end the message playback. Delete all old messages Use this feature to delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. 1. When the telephone is idle, press MENU. 1 2. Press or to scroll to Answering sys. Press ENTER. MAILBOX 1 Play messages 3. Press or to scroll to Mailbox 1 or Mailbox 2. Announcement Delete all old Press ENTER. 4.
Answering system Remote access A three-digit security code is required to access the answering system remotely from any touch-tone telephone. The default code is 500. See Remote code on page 25 to change it. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the three-digit remote access code. 3. Once you are in remote access mode, enter one of the following commands.
Appendix Screen icons, indicator lights and alert tones Indicator lights Lighted display LINE 1/LINE 2 indicator On when the telephone line is in use. Flashes slowly when the call is on hold. Flashes rapidly when there is an incoming call. (AUTO) REDIAL On when auto redial is activated. /PLAY/STOP indicator /ANS ON/OFF indicator On when the answering system is on and ready to receive calls. Flashes when there are new messages in the mailbox.
Appendix Screen icons, indicator lights and alert tones Alert tones One short beep • There are new messages that have not been reviewed when the message alert tone is turned on. • While your telephone conversation is being recorded, you will hear one beep per minute. • You receive a call while you are already on a call. Confirmation tone • The command has been completed successfully.
Appendix Screen display messages All deleted All call history entries have been removed. All old messages deleted! All old messages in the selected mailbox have been deleted. Already saved The number you entered in the directory has already been saved. Call log empty There are no entries in the call history. Cleared A speed dial entry has been deleted. Conf. You have created a three-way conference call. Directory empty There are no entries in the directory.
Appendix Screen display messages Saved to Directory The entry has been saved successfully into the directory. VM indicator cleared The voicemail indicator has been deleted. Voicemail:LX There is a new voicemail message on line X.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone does not work at all. • Make sure the power adapter is securely plugged into an electrical outlet not controlled by a wall switch. • Make sure you plug the telephone line cord securely and firmly into the telephone jack and the telephone wall jack.
Appendix Troubleshooting • Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room with less background noise. • If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply). I hear other calls while using my telephone.
Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 6-7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. My caller ID isn’t working. • Caller ID is a subscription service.
Appendix Troubleshooting System does not respond to remote commands. • Make sure the remote code is on and you have entered a three-digit remote code (see Remote code on page 25). • Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Appendix General product care To keep your telephone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the telephone or treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix FCC and ACTA information 6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work. b.
Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 or visit www.telephones.att.com. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111; in Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications Technical specifications Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input: 100-120V AC 60Hz output: 6V DC 400mA Optional backup batteries 73 three 1.
Index Index A Alert tones, 58 Annc A time, 23 Annc B time, 23 Announcement A, B Delete, 23 Play, 22 Record, 22 Answer a call, 29 Answering system, 52–56 Auto redial, 32 Create entries, 42 Delete entries, 44 Dial entries, 44 Review entries, 42 Save entries to speed dial, 44 Search entries, 43 E Edit entries, 43 End a call, 29 F Flash, 33 C Caller ID Delete entries, 48 Dial an entry, 48 Dialing options, 48 Reviewing call history, 47 Save entries to speed dial, 50 Save entries to the directory, 49 Caller ID
Index Index O On hook dialing, 30 Optional backup battery installation, 4 V Voicemail, 52 Voicemail indicator, 27 Volume, 15, 33, 54 P Priority code, 26 W Wall installation, 9–11 R Redial Copy the redial entry to speed dial, 31 Dial the redial entry, 31 Remote access, 56 Remote code, 25 S Safety information, 67 Screen display messages, 59–60 Special call ID messages, 51 Speed dial Delete a number, 40 Dial a number, 39 Edit a number, 39 Review a number, 38 Store a number, 38 Speed dial memory, 37 Switch
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your three-digit remote access code (preset to 500). Fold here. Action Remote command Play all messages................................................................ 1 Play new messages............................................................. 2 Delete the message.......................................
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