Lucent Technologies Bell Labs Innovations ® MERLIN PIus COMMUNICATIONS SYSTEM Release 2 User’s Guide 999-500-148 Issue 1 August 1988
© 1988 AT&T All Rights Reserved Printed in U.S.A. 999-500-148 Issue 1 August 1988 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of Lucent Technologies. To order copies of this document, call the Lucent Technologies Customer Information Center, 1-888-582-3688 and include the document number 999-500-148 with your order.
Introduction Programming Ringing Options Features on a BIS-34D Voice Terminal with Display Placing Outside Calls Answering Your Calls Handling Calls with the Hold and Transfer Features Placing Intercom Calls Setting Up a Conference Call Using the Speakerphone and Speaker Using Privacy Features Paging Using a Template 2 3 4 6 10 14 16 17 18 19 20 21 1
About This Guide What the Lights Indicate This guide shows how to use various features of your MERLIN Plus system voice terminal, The MERLIN Plus System Manual provides complete information about system features and equipment. Lights next to the buttons on your voice terminal show the status of lines, features, and other people’s voice terminals. ● Next to a Line Button: Red = you get this line when you lift your handset, Steady green = this line is in use or on Exclusive Hold.
Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud it should be. Ringing Options You can set your voice terminal so that incoming calls ring right away, after a delay of two rings, or not at all. Use the delayed ring option if you answer calls for someone else when they’re not available. Use the no ring option if someone else normally answers your incoming calls.
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1 Adjust the ringer volume of your voice terminal’s speaker with the volume control. 2 Use the dial pad to place calls. In programming mode, use it to enter codes and data. 3 Use Conference, Drop, Transfer, and Hold for efficient call handling. 4 Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program), 5 Use line buttons to call people who aren’t connected to your system. 6 Use the display buttons to operate clock, calendar, timer, and alarm functions.
You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing. To program: Label a button and follow the steps below. T • P Main Office → ■ ■ ■ ■ ■■■ ■■■ ■■■ ■■■ ✱ 90 ■ ■ ■ ■ ■ ■ ■ ■ T • To place a call: 1 Touch the Outside Auto Dial button.
System Speed Dial Your administrator may assign System Speed Dial codes #60 through #89 and #900 through #999 to telephone numbers that people in your system call often, such as vendors or clients. You can program any of these codes on buttons for one-touch dialing. Ask your administrator for a list of System Speed Dial codes. To place a call: 1 If you have a button programmed with this code, touch the button. If not, dial the pound sign and code (#60 through #89 and #900 through #999).
Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: T • P → Saved Number ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ✱ 74 T • P To use Saved Number Dial: 1 Before disconnecting, touch Saved Number. 2 To redial the call, touch Saved Number. 3 If someone answers, begin to speak or lift your handset. If not, touch Speakerphone (or Speaker) to disconnect.
Remote Line Access (RLA) When the system is in the RLA mode you can call in from a remote location and enter a password to gain access to one of the system’s outside lines. To program: Label a button with a green light and follow these steps: T • P → PLA ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ✱ 84 T • P ← To use RLA: 1 If the system is in RLA mode, go to the next step. If the system is in either CF or DXD mode, after the introductory message, dial *#*.
You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. To answer a call: 1 Touch Speakerphone or lift your handset.
Forwarding Calls You can use the Call Forwarding (CF) feature to have all calls that come into designated lines forwarded to another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button. To program: To activate Call Forwarding: 1 Touch CF/DXD until only the red light is on. To cancel Call Forwarding: 1 Touch CF/DXD until both the red and green lights are off.
Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone is available to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console. Label a button with a green light and follow these steps: • P → 1 Touch System Answer. The green light comes on. To deactivate System Answer. 1 Touch System Answer.
Using Call Pickup You can use Call Pickup to answer a call coming into someone else’s voice terminal. There are two ways to pick up calls ringing on another voice terminal: You can touch a Call Pickup button then dial the intercom number of the ringing voice terminal or, if you regularly handle calls for someone else, you can program an individual Call Pickup button, so that you can pick up calls on that voice terminal with one touch.
You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your handset or touch a line button to take another call. When you put a call on hold, a green light flashes next to the line button. Your voice terminal beeps every 60 seconds to remind you of the held call. You can also put a call on Exclusive Hold so no one at another voice terminal can pick up the call.
Transferring Calls You use a fixed button on your voice terminal to transfer outside calls to other voice terminals. If the person to whom you transfer the call doesn’t answer within a preset number of rings, the call rings at your voice terminal again. To transfer a call: 1 Touch Transfer. 2 Touch the Auto Intercom button or dial the intercom number for the person.
You can call anyone in the MERLIN Plus system by dialing his or her intercom number or by touching a button you’ve programmed with that number. You can also enable your voice terminal so that you can hear voice announcements through your voice terminal speaker. To program an Auto Intercom button: T • P → John 12 ■ ■ ■ ■ 1 Touch Intercom. 2 Touch Speakerphone or lift your handset. 3 Dial the 2-digit intercom number of the voice terminal you want to call. 4 When you hear a beep, begin speaking.
You can set up a conference call that includes up to two people in the MERLIN Plus system, two people-from outside the system, and yourself. People connected to the MERLIN Plus system can bridge onto an outside line that is active on a conference call. To set up a conference call: 1 To set up a call when one of the people is already on the line, touch Conference. 2 Touch an outside line button. 3 Dial the outside telephone number of the person. you’re adding to the call.
Using the Speakerphone If you have a speakerphone, you can dial and conduct a call without lifting your handset. You can activate the speakerphone before you place the call or at any time during the call. The lights next to Speakerphone and Microphone go on whenever the speakerphone is on. To turn the speakerphone on or off: 1 Touch Speakerphone.
Program privacy features on buttons with lights. Privacy The Privacy feature prevents people who share your lines from bridging onto your conversation. To program: Label a button with lights and follow these steps: T • P → Privacy ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ✱ 72 T • P ← To turn Privacy on: 1 Touch Privacy. The green light comes on. To turn Privacy off: 1 Touch Privacy. The green light goes off.
With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes. To make an announcement to a paging group: 1 Touch Intercom. 2 Touch Speakerphone (or Speaker) or lift your handset and dial the code for the group. 3 At the beep, make your announcement through your handset.
If the system administrator has assigned one of three voice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to use these features.
Dialer Template 34-Button 22-Button 10-Button ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ ❑ ❑ ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ ❑ ❑ ❑ Line B ❑ ❑ ❑ Line F ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Line E ❑ ❑ ❑ ❑ ❑ ❑ BB ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Line A ❑ Intercom ❑ Conference Drop ❑ ❑ Transfer Hold ❑ ❑ ❑ ❑ Al10 ❑ ❑ ❑ ❑ SND ❑ ❑ ❑ ❑ LND ❑ ❑ Assign to Intercom Number(s): (See Note) NOTE: If there are fewer than eight outside lines on a voice terminal, then those buttons wiII be blank on the template
Feature Template 34-Button 22-Button 10-Button ❑ ❑ ROVRD ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ ❑ ❑ Line C ❑ ❑ Line G ❑ Privacy ❑ ❑ ❑ ❑ ❑ Line B ❑ ❑ Line F ❑ ❑ ❑ ❑ ❑ Line A ❑ ❑ ❑ Line E ❑ ❑ ❑ ❑ ❑ ❑ Intercom ❑ ❑ BB ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Page 1 ❑ ❑ ❑ ❑ Page All ❑ ❑ ❑ ❑ ❑ Al10 ❑ ❑ ❑ ❑ SND1 ❑ ❑ SND2 ❑ ❑ LND ❑ ❑ DXD/CF Conference Drop ❑ ❑ (See Note) Transfer Hold ❑ ❑ DND Assign to Intercom Number(s): NOTE: If there are fewer than eight outside Iines on a voice termi
Receptionist/Secretary Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ Al19 ❑ ❑ Al29 ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Al18 ❑ ❑ Al28 ❑ ❑ Line B ❑ ❑ Line F ❑ ❑ Al17 ❑ ❑ Al27 ❑ Line A ❑ ❑ ❑ Line E ❑ ❑ Al16 ❑ ❑ Al26 ❑ Intercom ❑ ❑ ❑ BB ❑ ❑ Al15 ❑ ❑ Al25 ❑ ❑ Al14 ❑ ❑ Al24 ❑ ❑ Al13 ❑ ❑ Al23 ❑ ❑ Al12 ❑ ❑ Al22 ❑ ❑ Al11 ❑ ❑ Al21 ❑ ❑ Al10 ❑ ❑ Al20 ❑ ❑ SND ❑ ❑ CP10 ❑ ❑ LND ❑ ❑ Page All Conference Drop ❑ ❑ Tra
