Instruction manual

you to add up to nine new choices to the basic top-level menu. The choices you add
can include:
●
Record message mailboxes, used to record information supplied by the
caller. In the above example, the caller reaches a record message mailbox by
pressing 2.
●
Announcements used to give information to callers. In the above example,
the caller reaches an announcement by pressing 3.
●
Transfer points, used to route the caller to a desired intercom number.
In the above example, the caller reaches a transfer point by pressing 4.
Implementing an advanced answering service involves defining these additional
choices, then entering into the CLASSIC MAIL system the information describing
these choices.
Defining Advanced Answering Services
To define your advanced answering service, use the Appendix D worksheets. These
worksheets are used to define both the day and night (optional)call routing maps.
Start with the call routing map for normal business hour (day) operation.
To define a
1.
System Reference Guide
call routing map:
Decide upon the number and type of new choices that you want to
add to the top-level menu.
Part 2: CLASSIC MAIL System Administration