Instruction manual

“Thank you for calling Benardo’s Realty. Please dial the intercom number of the person you
want to reach, or press pound to use our company directory. If
you would like to be connected
to our attendant, please dial zero. If you would like us to mail you a copy of our current
listings, please press two. If you would like to hear about these listings, press three. To talk
to one of our Sales Representatives, please press four”.
Company
Greeting
NEW Top Level
Menu of Instructions
Dial an
Intercom
Number
Press
Press
Press Press
Press Press
Transfer to Individual’s
Transfer to
Transfer to
Open Mailbox
Record Message Play Transfer to
Intercom Number Company Directory
Attendant
Directly
Pre-recorded
Department
into Mailbox Message
Intercom Number
To an incoming caller, this service looks like Figure 8A. Note that in this example,
the top level menu has been expanded to include three new options:
●
Pressing 2 routes the caller directly to a mailbox used to record their mailing
address. The mailbox greeting of this mailbox can be recorded to say, “At
the tone, please record your name, address, and ZIP code. A copy of our current
listings will be mailed to you within two days. ”
●
Pressing 3 routes the caller to a pre-recorded message describing the current
listings.
●
Pressing 4 routes the caller to the intercom number of the Sales department.
This example illustrates your ability to add choices to the top-level menu of the
CLASSIC MAIL system’s basic answering service. The CLASSIC MAIL system allows
Figure 8A:
Call Routing Map
Chapter 8: Creating Advanced Answering Services
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