Instruction manual

Chapter 8: Creating Advanced Answering Services
Chapter 5 described a basic answering service. You can schedule the basic service to
greet callers differently during your normal business hours than it does after hours.
The way the CLASSIC MAIL system operates during normal business hours is referred
to as day mode. After-hours operation is referred to as night mode.
Scheduling the CLASSIC MAIL System
You determine what operating mode the CLASSIC MAIL system is in by setting up
a daily business schedule. You schedule business hours for every day of the week,
down to the minute. The CLASSIC MAIL system will normally operate according to
this schedule. The business hour schedule determines:
●
Which company greeting callers hear
●
Which call routing map is used (explained later in this chapter)
●
How many times an incoming call rings before the CLASSIC MAIL System
answers
For holidays or emergencies, you can “force” the system into an unscheduled mode.
For example, if your regular Monday hours are from 8:30 to 5:00, but the Fourth of
July is falling on a Monday, you can force the CLASSIC MAIL system into off-hours
operation for Monday, July 4. Then on Tuesday morning, you can “release” the
system back to its normal schedule.
Chapter 8.
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Creating Advanced Answering Services
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