Instruction manual

Company
Greeting
Top Level Menu
of Instructions
Dial an
Intercom
Number
Press
Press
Press
Transfer to Individual’s
Transfer to
Transfer to Open Mailbox
Intercom Number
Company Directory
Attendant
Company Directory
An important part of CLASSIC MAIL system’s basic answering service is the company
directory. This directory lists the names and intercom numbers of the CLASSIC MAIL
system mailbox owners. The CLASSIC MAIL system uses this directory the same way
a human attendant would use a telephone directory. The CLASSIC MAIL system asks
incoming callers to identify (name) the party they wish to reach, then uses the
Company Directory to determine their intercom number.
To use the company directory, callers are instructed to dial the first few letters of the
destination party’s last name. The CLASSIC MAIL system searches the company
directory for an approximate match. If the first name found does not match the
name the caller is seeking (for example, there could be two entries for Smith – Fred
and Leslie), the caller can ask to hear the next selection.
Figure 5C:
Routing Map
Chapter 5: Customizing CLASSIC MAIL to Fit Your Business
55