Instruction manual

When your mailbox is opened, the CLASSIC MAIL system informs you of the
mailbox contents, then plays a series of instructions explaining available options.
For example, the CLASSIC MAIL system plays, “Y
OU have three new messages,"; then
plays “To listen to your messages, press one. ”
See the CLASSIC MAIL System Mailbox User Guide for more information about how
to use your mailbox.
Basic Answering Services
The CLASSIC MAIL system’s automated answering service allows callers to contact
anyone in your business without the assistance of an attendant or operator. When
a call is automatically answered by the CLASSIC MAIL system, the caller immediately
hears a customized company greeting that you have recorded. Anytime during this
greeting, the caller can instruct the CLASSIC MAIL system to:
●
Transfer the call to an individual or that person’s mailbox
●
Transfer the call to your attendant or the attendant’s mailbox
●
Consult a company directory of names and mailbox numbers
●
Open his or her own mailbox
This set of answering service features is referred to as the basic CLASSIC MAIL system
answering service. To an incoming caller, this service looks like the illustration
pictured in Figure 5C. This type of illustration is referred to as a call routing map. In
Chapter 8, “Creating Advanced Answering Services”, you will use call routing maps
when customizing advanced answering services.
System Reference Guide
Part 2: CLASSIC MAIL System Administration