Instruction manual

Appendix D: Call Routing Worksheet — Sample
Instructions:
1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice number into the call route keys and note under each key the
type of choice you are adding. If your Control Unit is a Merlin 206 model, your choice numbers are limited to 1-8.
2. Define these new choices using the table below. For transfer points, define the intercom number to transfer to. For record message mailboxes, assign an
available mailbox number. For announce message mailboxes, script the message you want the caller to hear.
Company
Greeting
NEW Top
Level
Menu of
Instructions
Dial an
Intercom
Number
Press
Press
Press
Press
(1-9)
Press
(1-9)
(1-9)
(1-9)
Press
(1-9)
❑
Announce
Message
❑
Transfer
Point
❑
Record
Message
Transfer to individual’s Transfer to Attendant
Intercom Number
❑
Announce
Message
Announce
Message
❑
Announce
Message
❑
Announce
Message
Press
Press
❑
Transfer
Point
❑
Transfer
Point
Transfer
Point
❑
Transfer
Point
Transfer to
Access
Company Directory
Mailbox
Record
Message
❑
Record
Message
❑
Record
Message
❑
Record
Message
Transfer to an Record a Message
Announce a Message
Intercom Number
in Mailbox Number that says:
1
2
3
4
5
6
7
8
9
Appendix D: Call Routing Worksheet - Sample
123