Instruction manual

Appendix D: Routing Worksheet — Day
Instructions:
1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice number into the call route keys and note under each key the
type of choice you are adding. If your Control Unit is a Merlin 206 model, your choice numbers are limited to 1-8.
2. Define these new choices using the table below. For transfer points, define the intercom number to transfer to. For record message mailboxes, assign an
available mailbox number. For announce message mailboxes, script the message you want the caller to hear.
Company
Script
Greeting
Script
NEW Top
Level
Menu of
Instructions
Press
Dial an
Intercom
Number
Press
Press
Press
Press
Press
(1-9)
(1-9)
(1-9)
(1-9)
(1-9)
Transfer to Individual’s
Intercom Number
Transfer to Attendantt
Press Press
Transfer to
Access
Company Directory
Mailbox
Transfer to an
Record a Message
❑
Announce
❑
Announce
Message Message
❑
Transfer
❑
Transfer
Point
Point
❑
Record
❑
Record
Message Message
❑
Announce
Message
❑
Transfer
Point
❑
Record
Message
❑
Announce
Message
❑
Transfer
Point
❑
Record
Message
Announce a Message
Intercom Number
in Mailbox Number that says:
❑
Announce
Message
❑
Transfer
Point
❑
Record
Message
1
2
3
4
5
6
7
8
9
Appendix D: Call Routing Worksheet - Day
119