Instruction manual

System Reference Guide
Installation Test 4 Fails
1)
Labeled lines cannot gain access to the CLASSIC
MAIL system.
Installation Test 5 Fails
1)
The CLASSIC MAIL system does not transfer calls
properly.
2)
3)
Installation Test 6 Fails
1)
The CLASSIC MAIL system does not light telephone
message Iights properly.
2)
3)
Line button may be mislabeled. Try other line
buttons, then see the troubleshooting proce-
dures for Installation Test 2 failures.
Repeat Test 3. If Test 3 is successful, reset the
attendant’s mailbox. Re-initialize the
attendant’s mailbox. Retest.
If Test 3 fails, use Test 3 troubleshooting pro-
cedures.
Repeat Test 7.
Your Merlin Control Unit may not support this
feature. You need a Merlin with Feature Pack-
age 2, or a Merlin Plus, or a Merlin 1030 to
make this feature work.
The CLASSIC MAIL system may be incorrectly
cabled. Verify that a CLASSIC MAIL system
telephone emulation cable is connected to
Control Unit voice terminal jack 10 (or 0). If your
Control Unit is a Merlin 1030 system, verify
that all telephone emulation cables are in-
stalled in jacks 11–14, and that these jacks are
set for Attendant operation.
Voice terminal jack 10 (or 0) may not be pro-
grammed to operate as an attendant position.
Remove the telephone emulation cable con-
nected to Control Unit port 10 and install a 34-
button voice terminal in its place. Verify that
the Send Message feature works on the 34-
button set. If Send Message feature does not
work, refer to Merlin administration documen-
tation to reset port 10. Remove the 34-button
voice terminal from port 10 and reconnect the
telephone emulation cable.
Part 2: CLASSIC MAIL System Administration