Instruction manual

Chapter 10: Troubleshooting
If the CLASSIC MAIL system is not working properly it is probably due to one of the
following errors:
● The Merlin voice terminal ports are not properly configured
● The self–initialization process did not correctly identify all incoming
lines
● The self–initialization process did not correctly identify the Merlin
Control Unit type or the correct Control Unit Feature Package
The CLASSIC MAIL system is not properly cabled to the Merlin
Control Unit
Testing the Configuration of the Merlin Voice Terminal Ports
The first time the CLASSIC MAIL system is powered on, it begins a process referred
to as self–initialization. Part of this process includes the CLASSIC MAIL system
interacting with the Merlin Control Unit to determine: the type of Merlin Control
Unit, the type of Feature Package software contained in the control unit, and the
number of outside lines connected to the Control Unit. The CLASSIC MAIL system
uses its telephone emulation ports (those connected to the Merlin voice terminal
ports) to conduct this initialization.
Chapter 10: Troubleshooting
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