Installation guide

Troubleshooting Procedures
As with any piece of equipment, there are times when some parts of your
MERLIN Plus Communication System may not be working properly.
Rather than call someone immediately, you can often determine the cause of the
problem yourself. Simply follow the step-by-step procedures outlined in this
section. Then, with the problem identified, you can either correct the problem
yourself or know from the tables who can help you correct it. If you’re having
trouble with your MERLIN Plus system, locate the symptom on the next few
pages and perform the recommended action to isolate and correct the problem.
The symptoms are listed on the contents page of this section.
If you are unable to identify a problem, perform the System Test found on the
last page of this section before calling your equipment supplier for assistance.
SYMPTOM: CAN’T PLACE
Possible Cause 1: Faulty accessory connected to voice terminal.
OUTSIDE CALLS.
Do This
If
Then
Disconnect the accessory
from the malfunctioning
voice terminal.
The trouble no longer occurs
The trouble still occurs
Do not reconnect the faulty
accessory. Contact your
equipment supplier to
replace it.
Reconnect accessory and go
to Possible Cause 2.
Possible Cause 2: System incorrectly set to Touch-Tone or rotary (pulse)
service.
Do This
Check the instructions in
Section 3, “Administering
the System,” to determine
whether your system is set
for Touch-Tone or rotary
(pulse) service.
If
Then
The system is set to Touch- Set the system to rotary
Tone and you have rotary
(pulse). Doing so may not
(pulse) service solve this particular problem,
but will allow you to move
on to Possible Cause 3.
The system is set to rotary
Set the system to Touch-
and you have Touch-Tone
Tone.
service
The system is set correctly
Go to Possible Cause 3.
(continued)
Troubleshooting Procedures 7-1