Lucent Technologies Bell Labs Innovations ® MERLIN Plus COMMUNICATIONS SYSTEM Release 2 System Manual 999-507-148 Issue 3 August 1990
© 1990 AT&T All Rights Reserved Printed in U.S.A. 999-507-148 Issue 3 August 1990 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of Lucent Technologies. To order copies of this document, call the Lucent Technologies Customer Information Center, 1-888-582-3688 and refer to document number 999-507-148 with your order.
Contents Section 1: Introduction FCC Notification and Repair Information Quick Start Procedure What’s in This Manual How to Use This Manual The MERLIN Plus Communications System 1-1 1-3 1-4 1-6 1-7 Section 2: Planning the System Introduction System Configuration Form Line Assignments Form Call Restrictions Forms System Speed Dial Forms MERLIN Plus System Planning Forms 2-1 2-2 2-9 2-18 2-23 2-25 Section 3: Administering the System Introduction Administration Preview Basic Administration Line Assignment
Section 6: Accessory Equipment Answering Machines Basic Telephones Basic Telephone and Modem Interface 2 Data Collector and Printer Doorphone Controller General Purpose Adapter (GPA) Headset and Headset Adapter Loudspeaker Paging System Music-on-Hold (MOH) and Background Music Supplemental Alert Adapter (SAA) 6-2 6-4 6-7 6-9 6-11 6-13 6-15 6-17 6-21 6-23 Section 7: Troubleshooting the System Troubleshooting Procedures System Test Section 8: Installation Index 7-1 7-13
Section 1: Introduction
FCC Notification and Repair Information INTERFERENCE INFORMATION NOTICE This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications.
5 Rights of the Local Telephone Company: If this equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC.
Quick Start Procedure IF YOU’RE IN A HURRY If you need to make and receive calls the moment your MERLIN Plus system is installed, and before you’ve had time to learn how to implement the entire system, this “Quick Start” information is for you. Follow this short procedure and in a few minutes you’ll hear the familiar sound of a dial tone, enabling you to make and receive calls, so that your business can continue uninterrupted while the rest of the system is being planned.
What's in This Manual You’ll find the information in this MERLIN Plus Communications System manual conveniently divided into eight sections, as described below. You’ll also find ten copies of the MERLIN Plus System User’s Guide enclosed. SECTION 1. INTRODUCTION This section tells you what’s in this manual and how to use it. It also offers a brief introduction to the system’s control unit and the voice terminals (telephones). SECTION 2.
USER’S GUIDE This guide is a handy reference for anyone who uses a MERLIN Plus system voice terminal on the job. Give one to everyone in your business who uses a voice terminal. CF/RLA CARD This card should be given to anyone in your company who works at home or travels frequently but still needs to make or receive business calls. It contains instructions for using Call Forwarding and Remote Line Access, convenient features for people who spend a lot of time out of the office.
How to Use This Manual How you should use this manual at any particular time depends on what you want to do, as the following information suggests. ADMINISTERING A NEW SYSTEM? Use the information in Section 2, “Planning the System,” to decide which options and features you want for your system, then follow the instructions in Section 3, “Administering the System,” and in Section 5, “Reference,” to set up the system with the options and features you‘ve selected.
The MERLIN Plus Communications System The basic MERLIN Plus system provides connections to up to four outside telephone lines and ten voice terminals. We use the term “voice terminal” instead of “telephone” because a basic telephone only lets you make and receive calls, while a voice terminal can be programmed to do a whole lot more, which you will soon discover as you read this manual.
BIS-10, BIS-22, BIS-34, and BIS-34D Voice Terminals The BIS-10 Voice Terminal allows you to make and receive outside and intercom calls without lifting the handset. There are two columns of five buttons above the dial pad for incoming lines, auto intercom, and programmable features. The dual lights next to each button indicate the current status of selected features and lines. BIS 10 The BIS-22 Voice Terminal allows you to make and receive outside and intercom calls without lifting the handset.
The BIS-34D Voice Terminal with Display allows you to make and receive outside and intercom calls without lifting the handset. There are two columns of five buttons above the dial pad for incoming lines, auto intercom, and programmable features and two columns of 12 buttons to the right for programmable features. The dual lights next to each button indicate the status of the selected features and lines.
34-Button Voice Terminal The 34-Button Voice Terminal is a basic voice terminal that provides two columns of five buttons above the dial pad for outside lines and programmable features. The two columns of 12 buttons to the right of the dial pad can be used for Auto Intercom buttons and other programmable features that do not require lights. 34-Button The 34-Button Deluxe Voice Terminal has two columns of five buttons located above the dial pad and two columns of 12 buttons to the right of the dial pad.
Summary Voice terminal models BIS-34 and BIS-34D are ideal for the system administrator/attendant console because their features allow you to easily use all the system’s features. You can also use the BIS-22 and the 34-Button Deluxe models as the console.
Section 2: Planning the System
Introduction YOU can begin making and receiving calls as soon as your MERLIN Plus Communications System is installed. But to take full advantage of the system’s power, you should customize it to fit your business needs. Customizing the system is called administering the system throughout this manual. Administering the system involves entering information into the system’s memory about how you want the system to operate.
System Configuration Form Use the System Configuration Form to record information about the following: ● Dial Signals ● Long Distance Dialing ● Transfer Return Interval ● Call Report ● Music-on-Hold ● Background ● Outside Telephone Lines ● Voice Music Terminals The following information should help you make the appropriate entries for your system on the System Configuration Form. DIAL SIGNALS The MERLIN Plus system comes set to generate Touch-Tones when you dial an outside call.
TRANSFER RETURN INTERVAL Initially, when someone in the MERLIN Plus system transfers a call and it is not answered in four rings, the call returns to the sender. You can change that setting so that calls don’t return, or return after up to nine rings. Under “Transfer Return Interval” . . . Check “No Return” if you don’t want transferred calls to return to the originator, if the call is unanswered.
MUSIC-ON-HOLD If you have an optional audio system, you can connect it with an RCA-type phonograph jack to the Music-on-Hold jack provided at the top of the Control Unit. Then when callers are placed on hold, they hear background music while they’re waiting. You can control the music volume or turn off the music from the administrator/attendant console. Under “Music-on-Hold” . . . If you have the optional audio equipment connected to the Music-on-Hold jack, check that volume selection you desire.
HOLD DISCONNECT INTERVAL The MERLIN Plus system comes set for a long (450 milliseconds) hold disconnect interval because most telephone company switching systems use the long interval. If your telephone company uses a short (50 millisecond) interval, you’ll need to reset your system to prevent calls from remaining on hold after callers have hung up. Refer to “Hold Disconnect Interval” in Section 5, “Reference,” for more information on how to detect the hold disconnect interval.
Activation of the ASA features requires a dedicated voice terminal jack on the control unit. At startup, the system automatically reserves jack (intercom number) 18 for the ASA features. But you can choose another voice terminal jack for ASA during system administration, or you may decide not to use any of the ASA features and assign intercom number 18 to a voice terminal.
Notice that “Reports” also appears in parentheses in the “Name” column next to intercom 19 on the form. If your system has the Call Report option, intercom 19 is automatically reserved for the data collector and printer required to print this report. If your system also has BB, both features can share the same port with the use of the adapter supplied with the data collector.
The system automatically assigns all voice terminals to a single paging group, called the Page-All Group. You can’t change the makeup of the Page-All Group. (See the “Group Page” entry in Section 5, “Reference,” for more information on the Page-All feature.) The system also assigns intercoms 10 through 19 to Paging Group 1 and intercoms 20 through 29 to Paging Group 2.
Line Assignments Form NAME AND INTERCOM NUMBER You can use the information already entered on your System Configuration Form to complete this part of the Line Assignments Form. In the “Name” column on the form . . . Write the names of the people in your business next to their intercom numbers. LINE ASSIGNMENTS FOR VOICE TERMINALS When your system is first installed all your outside telephone lines appear on the same buttons on every voice terminal in the system.
FIGURE 2-1 Original Line Assignments.
MERLIN Plus system line administration offers you these options: ● Customize the line assignments on some or all of your voice terminals. ● Keep the original line assignments on some or all of your voice terminals. The following paragraphs offer guidelines for choosing a line assignment option for each voice terminal and recording your choices on the form.
Figure 2-2 shows how you might customize the line assignments on the buyer’s, the manager’s, and the clerk’s voice terminals to best meet their individual needs and responsibilities. FIGURE 2-2 Customized Line Assignments.
Original Line Assignments You can keep the original line assignments on the voice terminals of those people who need access to every outside line in the system. In the “Line” columns to the right of each appropriate intercom number . . . On the top row work 1 under Line A, 2 under Line B, and soon for as many lines as you have in your system. Customized Line Assignments After you’ve reviewed the responsibilities of the people in your business, you can determine who needs customized line assignments.
BUTTON-FREE LINE OPERATION You can use this option to assign outside lines to a voice terminal without assigning them to specific line buttons. This feature is useful for 5-Button and 10-Button voice terminals so that buttons are available for programmable features. You can also select either the immediate ring or no ring option with Button-Free Line Operation.
In the “CF’ row under the “Line Assignments for ASA Features” . . . Write an “I” in the column of the line(s) where incoming calls are being forwarded. Write an “O” in the column of the line where you want to send the outgoing forwarded calls. The system is factory set to answer CF calls after two rings. You can change the number of rings from 0 to 9. If the number of rings is set to 0, the voice terminal will not ring, and calls will be forwarded immediately. Under “Ring Interval” in the “CF” row . . .
Under “Ring Intend” in the “DXD” row . . . Write the number of rings (0-9) before DXD calls are answered. Callers on DXD incoming lines are prompted with the following message: “Please dial desired extension number.” Once the caller dials the two-digit extension number (which is the two-digit intercom number), the call is transferred to the extension and the caller hears the following message: “Please hold.
System Answer (SA) System Answer can be used as an automated attendant to answer a call and provide a brief message before placing the caller on hold until someone is available to take the call. System Answer can have up to eight incoming lines assigned to it. In the “SA” row under “Line Assignments for ASA Features” . . . Write an “I” in the column of the line(s) where incoming calls are being answered and placed on hold by System Answer. The system is factory set to answer SA calls after two rings.
Call Restrictions Forms You can use call restrictions to prevent some or all voice terminals from making outside calls (both local and long distance). You can also use the Disallowed List to prevent some or all voice terminals from making billable calls to 900 numbers, the 976 exchange, or other numbers as desired. NOTE: System Speed Dial with Restriction Override, which can be used as a password to access an otherwise restricted number, takes precedence over Disallowed List.
Creating the Disallowed List Once you’ve decided how many billable numbes you want to disallow, you write each entry next to a separate item (labeled 01 through 20) on the Disallowed List Entry Form located at the beginning of the Call Restrictions Form. On the “Disallowed List Entry Form— List 09” . . . Write billable numbers, area codes, etc., in the “Number” column to create your Disallowed List.
Some people in your business may have little need to make any outside calls, either local or long distance. During system administration you can place an outward call restriction on their voice terminals, and the system will ignore attempts to dial outside telephone numbers from those voice terminals.
Naming Allowed Lists Once you’ve decided how many Allowed Lists you want and what numbers should be included in each, you may want to identify each list by name (for example, “New England Customers” or “Local Emergency Numbers”) in addition to the numbers that already appear on the form (List 01, List 02, etc.). On the “Allowed Lists Entry Form” . . . Write the name, if any, that you want to use to identify each list on the line next to the list’s code number (List 01, List 02, List 03, etc.
FIGURE 2-3 MERLIN Plus System Processing Flowchart.
System Speed Dial Forms You can assign System Speed Dial codes to frequently called telephone numbers. Then, people in your business can call any of these telephone numbers by dialing its 3- or 4-character System Speed Dial code. You can also assign these codes to account numbers that you want printed on Call Reports if your system has the Call Report (also referred to as the Station Message Detail Recording [SMDR]) feature.
NUMBER AND IDENTIFICATION In the “Number” column on the System Speed Dial form . . . Write the telephone numbers or account numbers you want to encode on the line containing the dial codes (#60, #61, #62, etc.) of your choice. Put a check mark in the telephone column if the number is a telephone number or put a check mark in the account column if the number is an account number. NOTE: Do not assign the same System Speed Dial code to both a telephone number and an account number.
MERLIN Plus System Planning Forms The following forms are shown in this section: ● System Configuration ● Line Assignments ● Call Restrictions ● System Speed Dial Please make copies of these forms for use with your system.
2-26 MERLIN Plus System Planning Forms
System Configuration Form Required Settings: Dial Signals ❑ Touch-Tone ❑ Rotary (Pulse) Long Distance Dialing Toll Prefix ❑ Area Code Only Transfer Return Interval No Return Rings ❑ Music-on-Hold Low Volume Medium Volume ❑ High Volume ❑ ❑ ❑ ❑ ❑ Optional Settings: Call Report Outgoing Calls Only Incoming and Outgoing Calls Minimum Duration for Recorded Calls ❑ ❑ Background Music Low Volume Medium Volume High Volume ❑ ❑ Outside Telephone Lines Control Unit Jack/Line Telephone Number Hold Disconne
Voice Terminals Intercom Number 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Name (Attendant) (ASA) (BB & Reports) 2-28 MERLIN Plus System Planning Forms Location Paging Groups 2 1 Template Lock
Line Assignments Form Line Assignments for Voice Terminals Name Icom No.
Line Assignments for ASA Features ASA Feature Line A Line B Line C Line D Line E Line F Line G Line H Ring Interval Modify Message CF DXD RLA SA CF=Call Forwarding; DXD=Direct Extension Dialing; RLA=Remote Line Access; SA=System Answer 2-30 MERLIN Plus System Planning Forms
Call Restrictions Form Disallowed List Entry Form List 09 Item Number 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 Allowed Lists Entry Form List 01 Item 01 02 03 04 05 06 07 08 09 10 List 02 Number Item Number 01 02 03 04 05 06 07 08 09 10 (continued) MERLIN Plus System Planning Forms 2-31
List 04 List 03 Number Item 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 List 06 List 05 Item Number 01 02 03 04 05 06 07 08 09 10 Number Item 01 02 03 04 05 06 07 08 09 10 List 07 Item Number Item List 08 Number 01 02 03 04 05 06 07 08 09 10 Item Number 01 02 03 04 05 06 07 08 09 10 (continued) 2-32 MERLIN PIus System Planning Form
Call Restrictions Assignment Form Toll Outward Intercom Disallowed List Unrestricted Restricted Restricted Number 01 02 Allowed Lists Assigned 03 04 05 06 07 08 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 MERLIN Plus System Planning Forms 2-33
2-34 MERLIN Plus System Planning Forms
System Speed Dial Form Dial Code (Check one) Private Number Telephone Account Name Restriction Override #60 #61 #62 #63 #64 #65 #66 #67 #68 #69 #70 #71 #72 #73 #74 #75 #76 #77 #78 #79 #80 #81 #82 #83 #84 #85 #86 #87 #88 #89 #900 #901 #902 #903 #904 #905 #906 #907 #908 #909 (continued) MERLIN Plus System Planning Forms 2-35
Dial Code (Check one) Private Number Telephone Account Name Restriction Override #910 #911 #912 #913 #914 #915 #916 #917 #918 #919 #920 #921 #922 #923 #924 #925 #926 #927 #928 #929 #930 #931 #932 #933 #934 #935 #936 #937 #938 #939 #940 #941 #942 #943 #944 #945 #946 #947 #948 #949 (continued) 2-36 MERLIN Plus System Planning Forms
Dial Code (Check one) Private Number Telephone Account Name Restriction Override #950 #951 #952 #953 #954 #955 #956 #957 #958 #959 #960 #961 #962 #963 #964 ##65 #966 #967 #968 #969 #970 #971 #972 #973 #974 #975 #976 #977 #978 #979 #980 #981 #982 #983 #984 #985 #986 #987 #988 #989 (continued) MERLIN Plus System Planning Forms 2-37
1 Dial Code (Check one) Private Number #990 #991 #992 #993 #994 #995 #996 #997 #998 #999 2-38 MERLIN Plus System Planning Forms Telephone Account Name Restriction Override
Section 3: Administering the System
Introduction You can begin using your MERLIN Plus Communications System right now. Just make sure the system is set to generate the right dial signals for your outside telephone lines and to recognize the long distance dialing procedure for your area. To make these simple checks, see “Dial Signals” and “Long Distance Dialing” under “Basic Administration” later in this section. To take full advantage of your system’s advanced features you should plan to customize it to fit the needs of your business.
Administration Preview The information about your system recorded on the planning forms listed below is important to both initial and ongoing system administration. PLANNING FORMS ● System Configuration Form ● Line Assignments Form ● Call Restrictions Forms ● System Speed Dial Form If you haven’t filled out any planning forms yet, you should do so now. It won’t take long, and it will save you time later.
Administrator/Attendant Console A BIS-34 voice terminal or a BIS-34D voice terminal with display, both of which have lights for every outside line and voice terminal button, are ideal administrator/attendant consoles for MERLIN Plus systems with more than 10 voice terminals. Figure 3-2 shows a BIS-34D with display used as a console. The line buttons above the dial pad and the Auto Intercom buttons to the right of the dial pad give you one-touch access to each line and voice terminal.
. FIGURE 3-2 BIS-34D with Display as Administrator/Attendant Console.
FIGURE 3-3 BIS-22 as Administrator/Attendant Console.
THE BIS-34, BIS-34D, OR 34-BUTTON DELUXE VOICE TERMINAL USED AS AN ADMINISTRATOR CONSOLE If you are using a BIS-34, BIS-34D, or 34-Button deluxe voice terminal as the administrator/attendant console, you have the ideal arrangement for your MERLIN Plus system. You can administer all the features, including Disallowed and Allowed Lists, Busy Buster, and Group Page, for all the voice terminals on your system by using the Auto Intercom buttons (intercom numbers 10 through 29.
For example, if you want to assign voice terminal 21 to a Group Page group or add the voice terminal to an Allowed List, use the dial code, #04, that corresponds with intercom number 21.
To make button labels for the voice terminal you plan to use as your administrator/attendant console, do the following: 1 Remove the blank button labels from the voice terminal according to the instructions that came with the voice terminal. 2 Fill in the button labels with pencil or ballpoint pen since either can be erased if you make changes later. > For any BIS-34 and 34-button voice terminals, follow the button labeling shown in Figure 3-2.
Leaving Administration Mode Follow the boxed instructions below when you’ve finished an administration session. Leaving Administration Mode To leave administration mode: 1 Slide the T/P switch on the left side of the console to the center position. The red light goes off next to Administer and Restrict. The red light goes on next to a line button.
Basic Administration Basic administration should take no more than a few minutes. All the information you need should be on the System Configuration Form. OUTSIDE TELEPHONE LINES This simple procedure tells the control unit how many outside telephone lines your system has. But it works only if your outside lines are plugged into an unbroken sequence of line jacks on the control unit beginning with line jack A.
LONG DISTANCE DIALING Locate the column headed “Long Distance Dialing” on the System Configuration Form. Is the box next to “Toll Prefix” checked? If so, you don’t have to do anything here. Your system is factory set for this type of long-distance dialing: toll prefix (1 or 0) + area code + telephone number. But if the box next to “Area Code Only” has a check, you have to set the system for this type of long-distance dialing (area code + telephone number) as follows: 1 Enter administration mode.
CALL REPORT If you have the optional data collector and printer necessary to generate Call Reports, you can keep records of incoming and outgoing calls. YOU will first need to set the date using the following procedure: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *80. 3 Dial two digits for the month (01 through 12). 4 Dial two digits for the day (01 through 31). 5 Dial two digits for the year (00 through 99). 6 Touch Administer.
If you specified another duration (0, or 2 through 9) follow this procedure: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *83. 3 Dial one digit from 0 to 9 for the number of minutes. 4 Touch Administer. The console beeps twice. 5 MUSIC-ON-HOLD Continue to administer the system, or leave administration mode.
If you placed a check mark in the column marked “Short” under “Hold Disconnect Interval” on the System Configuration Form, then your local telephone company uses the 50 millisecond disconnect interval instead of the 450 millisecond interval. If your local telephone company uses a short interval, you must administer this setting for each incoming line in the system. HOLD DISCONNECT INTERVAL Follow the procedure below to administer a short hold disconnect interval: 1 Enter administration mode.
Changing the Busy Buster (BB) jack assignment: NOTE: 1 If you are going to use the Call Report or System Feature Report option, you can assign BB to the same jack as ASA by using the adapter provided with the optional data collector or memory module. Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *35. The green light goes on next to the Auto Intercom button of the jack assigned to BB.
Changing the Reports jack assignment for System Feature Report: NOTE: 1 If you are using the same printer and data collector for producing Call Reports and System Feature Reports, you must administer the new jack assignment for both features. Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *85. The green light goes on next to the Auto Intercom button of the jack assigned to System Feature Report.
PAGING GROUPS When you filled in the “Paging Groups” columns on the System Configuration Form, you learned the following about paging groups: ● ● ● ● All voice terminals are automatically assigned to a single paging group, the Page-All Group, which you cannot change. Intercoms 10 through 19 are automatically assigned to Page Group 1; intercoms 20 through 29 are automatically assigned to Page Group 2. You can assign the same voice terminal to both paging groups.
VOICE TERMINAL TEMPLATES If you have entered a number 1 through 4 under the “Template” column of your “Voice Terminal” form, use the following procedure to assign the template to the voice terminal: 1 Enter administration mode. The red lights go on next to Administer and Restrict.
Option 1: Clear Template This template is used to erase previously programmed features on a voice terminal so that new features can be assigned. The Clear Template removes any features assigned to a voice terminal, but does not erase line assignments. see Figure 3-4. FIGURE 3-4 The Clear Template.
Option 2: Dialer Template This template is for personnel who do not require special features, and who are likely to have no need to make toll calls. This template can be assigned to even the smallest voice terminals, including the 5-button voice terminals. See Figure 3-5 for button assignments. FIGURE 3-5 The Dialer Template.
Option 3: Feature Template This template is designed for managers, owners, and personnel who need unrestricted phone use along with several additional features. This template is for 22-button or larger voice terminals. See Figure 3-6 for button assignments. FIGURE 3-6 The Feature Template.
Option 4: Receptionist/Secretary Template This template is for receptionists, secretaries, and backup call handlers, including the system attendant, and is designed for use with 22-button or larger voice terminals. See Figure 3-7 for button assignments. FIGURE 3-7 The Receptionist/Secretary Template.
PROGRAM MODE LOCK If you placed a check mark in the “Lock” column of the “Voice Terminal” form you want to prevent the voice terminal from reprogramming any of the features assigned to it. Use the procedure below to prevent the user of a voice terminal from reprogramming any of the features assigned to it: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *89.
Line Assignments for Voice Terminals As you filled out the Line Assignments Form, you learned that customizing line assignments to voice terminals can help control costs and increase the efficiency of your communications system. All the information you need to customize line assignments should be on the Line Assignments Form.
CUSTOMIZED LINE ASSIGNMENTS On the Line Assignments form, the numbers 1 through 8 on the top row to the right of the intercom numbers should show how you plan to customize the line assignments to voice terminals. Customizing a voice terminal’s line assignments is simply a matter of removing and adding lines. But keep the following points in mind: ● ● ● ● On every voice terminal (except a 5-button model), the button directly above Conference is always the Intercom button.
To assign lines to a voice terminal: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Perform one of the following procedures: > Touch the Auto Intercom button for the voice terminal you’re administering. A green light goes on next to the Auto Intercom button. Green lights also go on next to the buttons of any lines already assigned to the voice terminal. > Dial the intercom number for the voice terminal you are administering.
BUTTON-FREE LINE OPERATION If you selected Button-Free Line Operation, so that incoming lines on a voice terminal are not assigned to buttons, you can administer whether or not calls should ring at the voice terminal. If the voice terminal is in a public place, such as a building lobby, you can select the no ring option. If you circled “I” for Immediate Ring or “N” for No Ring on the Line Assignments for Voice Terminals form, follow the procedure below: 1 Enter administration mode.
LINE ASSIGNMENTS FOR ASA FEATURES The four Automatic System Access (ASA) features require the assignment of incoming lines and one requires the additional assignment of outgoing lines. Call Forwarding (CF) If there is an “I” and an “O” entered under two lines in this row, perform the following procedure to administer the incoming and outgoing call forwarding lines: 1 Enter administration mode. The red lights go on next to Administer and Restrict.
4 Dial the telephone number you want to include in the message. NOTE: For special phone numbers, such as 800 numbers, you may prefer to have the recorded voice pronounce the number as “Eight hundred” followed by the number, instead of “Eight, zero, zero.” To do this, touch Hold to enter a pause after the toll prefix and again after the 800 area code and then again after the exchange.
Direct Extension Dialing (DXD) If there is an “I” entered in this row, perform the following procedure to administer the incoming Direct Extension Dialing line(s): 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *58 for the Direct Extension Dialing incoming line group. 3 Touch the line buttons until the green lights show the assignments you want. Green light on = Green light off = 4 line is assigned to DXD line is not assigned to DXD Touch Administer.
5 Repeat the procedure for each line you are administering. 6 Touch Administer. 7 Continue to administer the system, or leave administration mode. Remote Line Access (RLA) If there is an “I” entered in this row, perform the following procedure to administer the incoming Remote Line Access line group: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *54 for the Remote Line Access incoming line group.
System Answer (SA) If there is an “I” entered in this row, perform the following procedure to administer the incoming System Answer line(s): 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *75 for the System Answer incoming line group. 3 Touch the line buttons until the green lights show the assignments you want. Green light on = Green light off = 4 line is assigned to SA line is not assigned to SA Touch Administer. The console beeps twice.
Systemwide Options Now that your MERLIN Plus system is up and running, you can continue with system administration at a pace that best suits your work schedule. Under this heading you’ll find a menu of options and features from which to choose. CALL RESTRICTIONS TO VOICE TERMINALS When your system is first installed, all voice terminals are unrestricted. The Call Restrictions Assignment Form should show whether you plan to restrict any of your voice terminals or assign Disallowed or Allowed Lists.
CALL RESTRICTIONS ASSIGNMENT FORMS For those voice terminals with a check mark in the “Disallowed List” column on the form, follow the procedure below: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 Dial *0900. 3 Follow the appropriate procedure below: NOTE: > To assign the Disallowed List to all voice terminals, touch Conference. Touch the Auto Intercom button for the voice terminal you want to assign the Disallowed List.
For restricted voice terminals, if there is a check mark in one or more of the “Allowed List Assigned” columns, do the following: 1 Enter administration mode. The red lights go on next to Administer and Restrict. 2 3 Dial a * and a two-digit code (01 through 08) that corresponds to the list you checked off to assign to the voice terminal. Dial 00. The green light goes on next to the Auto Intercom button for each voice terminal that has been assigned this list.
SYSTEM SPEED DIAL You can assign System Speed Dial codes to frequently called telephone numbers or to account numbers you want to appear on call reports (if you have the Call Report option). All system voice terminals will have access to these System Speed Dial codes. Assigning Codes to Telephone Numbers As you learned when you planned your system, you can store telephone numbers under System Speed Dial codes with or without Restriction override.
Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for the MERLIN Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5, “Reference.” Before you perform the steps given for any procedure, you first have to enter administration mode as follows: 1 Slide the T/P switch on the left side of the console to P. The red lights next to the line buttons go on steady.
Do This Administration Procedure Make Line A and/or Line E Private. 1 Enter administration mode. 2 Dial * 57. The green lights next to the buttons for Line A and Line E indicate their status: Green light on = privacy active Green light off = privacy inactive 3 Touch the line button until the green light indicates the privacy status you want. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Customize line assignments to a telephone. 1 Enter administration mode.
Do This Administration Procedure Assign Call Restrictions to a telephone. 1 Enter administration mode. 2 Touch the Auto Intercom button or dial the intercom number for the phone. 3 Touch Restrict repeatedly until the green light indicates the desired restriction. Green light on steady = Unrestricted (all calls permitted) Green light flashing = Toll restricted (no long distance permitted) Green light off = Outward restricted (no outside calls) 4 Touch Administer. The console beeps twice.
Do This Administration Procedure Add an entry to the Disallowed List. 1 Enter administration mode. 2 Dial “09 followed by the Disallowed List code (01 to 20). 3 Dial the disallowed number (up to 16 digits). 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Remove an entry from the Disallowed List. 1 Enter administration mode. 2 Dial *09 and the Disallowed List code (01-20). 3 Touch Administer. The console beeps twice. 4 Leave administration mode.
Do This Administration Procedure Assign System Speed Dial codes to telephone numbers and account numbers. 1 Enter administration mode. 2 Dial the code (#60 through #89 or #900 through #999) you are assigning to the number. 3 Dial either: *90 to assign the code without Restriction Override *92 to assign the code with Restriction Override *88 to assign the code to an account number. 4 Dial the telephone number or account number.
Do This Administration Procedure Set the Music-on-Hold volume. 1 Enter administration mode. 2 Dial the code for the volume you want: *12 to turn off Music-on-Hold. *13 to set the volume to low. *14 to set the volume to medium. *15 to set the volume to high. Or use the music source volume control instead. 3 Touch Administer. The console beeps twice. 4 Leave administration mode. Set the background music volume. 1 Enter administration mode.
Do This Administration Procedure Designate a telephone jack on the control unit for Call Reports. 1 Enter administration mode. 2 Dial *82. The green light goes on next to the Auto Intercom button for the jack to which the data collector and printer are currently assigned. 3 Touch the Auto Intercom button for the new telephone jack to which you are assigning the data collector and printer.
Do This Administration Procedure Designate a voice terminal jack on the control unit for System Feature Reports. 1 Enter administration mode. 2 Dial *85. If previously administered, the green light goes on next to the Auto Intercom button for the jack to which the data collector and printer are currently assigned. 3 Touch the Auto Intercom button of the jack to which the data collector and printer are connected.
Do This Administration Procedure Designate a jack for the ASA features (jack 18 is the initial assignment). 1 Enter administration mode. 2 Dial *59. 3 Touch the Auto Intercom button or dial the intercom number for the jack you want to assign to ASA. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Assign an alternate attendant to handle ASA calls. 1 Enter administration mode. 2 Dial *79.
Do This Administration Procedure Change the password for the CF or RLA feature. 1 Enter administration mode. 2 Dial *56. 3 Dial an intercom number plus three digits. NOTE: To invalidate any password, dial the intercom number and 000. 4 Touch Administer. The console beeps twice. 5 Leave administration mode. Designate the number of rings before a call will be answered by ASA features. 1 Enter administration mode. 2 Dial *76.
Do This Administration Procedure Reset the system. WARNING: This procedure erases all system administration and telephone programming, returns the system to its factory settings, and restores initial feature assignments to the phones. Use this feature only when you want to change the system radically. 1 Enter administration mode. 2 Dial *99198. The console beeps twice. 3 Turn the power off, wait 10 seconds, and then turn it on again. 4 Leave administration mode.
Quick Reference Guide to Administration Codes Feature Other Numbers/Buttons Administration Code 00 Add (or remove) an Allowed List (1 through 8) to a voice terminal 01 through 10 plus up to eight telephone number digits Add telephone numbers to an Allowed List (1 through 8) *09 00 01 through 10 plus up to 20 telephone number digits Add (or remove) a Disallowed List to a voice terminal Add telephone numbers to a Disallowed List *2 0 through 9 (rings) *4 0 through 8 (lines) Assign the number of l
Administration Code Other Numbers/Buttons Feature *36 Set the system for toll prefix, a 0 or a 1 *37 Set the system for area code only *38 Set the system for Touch-Tone dialing *39 Set the system for rotary dialing *50 the line button(s) for the line(s) on which you want the modified message the telephone number you want to include in the message Modify the Call Forwarding, Direct Extension Dialing, Remote Line Access, or System Answer voice messages for one or more lines in your CF, DXD, RLA,
Other Numbers/Buttons Administration Code Feature *71 the intercom numbers Assign voice terminals to Group Page group 1 *72 the intercom numbers Assign voice terminals to Group Page group 2 *75 the outside line buttons Assign lines that can be answered by System Answer *76 ASA feature number (1-4) and number of rings (0-9) Set number of rings before an ASA feature picks up a call *77 plus message option 0 = no message 1 = “Please hold” 2 = “Please hold.
Administration Code *92 *99198 Other Numbers/Buttons Feature system speed dial code and telephone number digits Assign System Speed Dial codes with Restriction Override to outside telephone numbers a * plus the telephone number digits Assign System Speed Dial codes with Restriction Override to outside telephone numbers that are private (only the dial code is printed on the call report) Reset the system (for service personnel only) Quick Reference Guide to Administration Codes 3-51
Section 4: Using The Attendant Console
Overview As your company’s system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions that will help you transfer calls and use Auto Intercom buttons and Group Page features, the Send Message feature, and the headset. For more information about any of the MERLIN Plus Communications System features discussed here, refer to Section 5, “Reference.
FIGURE 4-1 The BIS-34D with display as attendant console.
FIGURE 4-2 The BIS-22 voice terminal as attendant console.
Handling Calls As the system attendant, you will be answering most of the incoming calls.
● Screening Calls When you screen a call, you first discuss the call with the person to whom it is to be transferred. There are many reasons for consulting about the call. For example, a person may want to obtain a file before taking the call, may be busy and not want to answer the call at the moment, or may want the attendant to answer the call and take a message. To screen a call: 1 Touch Hold. 2 Touch Intercom and dial the intercom number of the person to whom the call may be transferred.
USING AUTO INTERCOM BUTTONS Auto Intercom buttons on your attendant console allow you to handle calls efficiently in several ways: ● ● ● Auto Intercom buttons allow you to quickly and easily transfer calls. The lights next to Auto Intercom buttons indicate when others in your office are using their voice terminals. If the green light is on next to an Auto Intercom button, it means the person at that intercom number is using the voice terminal or has activated the Do Not Disturb feature.
USING THE SEND MESSAGE FEATURE When someone in the MERLIN PIUS system has a message, you can turn on the Message light at the person’s voice terminal to indicate that there is a message waiting. 1 Touch Send Message. 2 Touch an Auto Intercom button, if you have one for the person. or Dial the 3-character dial code opposite the person’s intercom number as found on the following table.
SELECTING RINGING OPTIONS You can program any outside line at your console to ring immediately, to ring after a delay, or not ring at all. You will probably want most lines at your console to ring immediately (the factory-set condition), but if you answer calls on a certain line only when someone else doesn’t answer them, program that line for delayed ringing. You may want to program the lines at other people’s voice terminals for no ring so that they are not interrupted while they work.
You can activate the System Answer feature with a System Answer button so that when selected calls come in, the system automatically y answers them, then plays a pre-recorded message before placing them on hold. This feature can only be activated from the attendant console or the alternate attendant console. If your system has an alternate attendant, the System Answer feature must be administered to that voice terminal.
SPEAKERPHONE PERFORMANCE TIPS For optimal use of the speakerphone on the BIS, HFAI, or SP voice terminals, follow these guidelines: ● Place the voice terminal in an area with low background noise. Room acoustics and background noise may affect the proper operation of your voice terminal’s speakerphone. High background noise is caused by loud voices and loud electronic devices (radios, typewriters, office equipment, etc.).
Section 5: Reference
MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephone service both on a business-wide and personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The voice terminals (telephones) in the MERLIN Plus system come ready to use with many preassigned features, such as Transfer and Hold.
Abbreviated Ringing DESCRIPTION When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind you of the other call.
Account Number Entry DESCRIPTION You can use account numbers to identify the department, project, or client to whom the call should be charged. If your system uses the Call Report feature (often referred to as Station Message Detail Recording [SMDR]), you can include these account numbers in the Call Reports. (See “Call Report.”) There are two methods you can use to enter account numbers on a printed Call Report: a quick method and a general method.
If your responsibilities do not include system administration, skip this information. ADMINISTRATION Before you assign a System Speed Dial code (#60 through #89 or #900 through #999) to a specific account number, refer to the System Speed Dial Form that you have filled out. To administer Account Number Entry codes: 1 Enter administration mode by sliding the T/P switch to P and touching Administer.
4 Dial *88 plus the account number. or Dial *95 plus the System Speed Dial code (60 though 89 and 900 through 999) from a list that your administrator can give you. 5 Slide the T/P switch to the center position. T P T P Acct. No. Acme Co. 88 HOW TO USE acct. no. To use a general Account Number Entry button: 1 While you have a call in progress, touch Account Number Entry. The green light next to the button goes on. 2 3 Dial the account number of the account to be charged for the call.
Allowed Lists DESCRIPTION When the system is installed, people can use their voice terminals to place intercom, local, and toll calls. However, the system administrator can restrict any voice terminal to intercom or local calls. (See “Call Restriction.”) If restricted voice terminals require additional calling access, the administrator can designate a list of numbers (an Allowed List) that people may call despite the established restrictions.
5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the T/P switch to the center position. T P Administer 01- T 01-10 08 are code P Administer To delete an entry from an Allowed List: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial a * and a 2-digit code (01 through 08) that corresponds to the number of the list. 3 Dial the 2-digit item number (01 through 10) of the entry you want to delete.
5 Leave administration mode by sliding the T/P switch to the center position. T P Drop Administer 01- T 08 P Adminster Before you assign Allowed Lists to voice terminals in your system, refer to the Call Restrictions, Allowed and Disallowed Lists Forms that you have filled out. Then use the following procedures to assignor remove voice terminals for access to Allowed Lists: 1 Enter administration mode by sliding the T/P switch to P and touching Administer.
Alternate Attendant DESCRIPTION You can assign a voice terminal, other than intercom 10, to be used as an Alternate Attendant. When Direct Extension Dialing (DXD) calls are busy or do not answer, they can be directed to the Alternate Attendant position. All other calls are directed to the main attendant position. When an Alternate Attendant position is assigned, System Answer must be activated from there.
PROGRAMMING If you will be using the System Answer feature, see “System Answer” later in this section, you must program the SA button. Only the attendant or the alternate attendant can have the SA button. 1 2 Label the button “System Answer.” Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 Dial *58. 5 Slide the T/P switch to the center position.
Auto Answer-All NOTE: This feature requires a General Purpose Adapter and can be used with a modem, an answering machine, a facsimile machine, or a cordless telephone. DESCRIPTION If you want an optional piece of equipment, such as a modem, an answering machine, or a facsimile machine, connected to your voice terminal, to turn on automatically when you receive ringing calls, you need to program an Auto Answer-All button.
HOW TO USE To have a modem, answering machine, or facsimile machine answer calls automatically: 1 Touch Auto Answer-All. The green light next to the button goes on. Auto Ans.All This feature remains active until you: 1 Touch Auto Answer-All again. The green light next to the button goes off. Auto Ans.
Auto Answer-Intercom NOTE: This feature is used with a Hands-Free Unit. DESCRIPTION If your voice terminal has the Hands-Free-Answer-on-Intercom (HFAI) feature or is connected to a Hands-Free Unit (HFU), you can have your speakerphone go on automatically whenever you receive an intercom call. To do this with an HFU, you must program an Auto Answer-Intercom button.
HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: 1 Touch HFAI or Auto Answer-Intercom. The green light next to the button goes on. Auto Ans.Intercom To return to answering calls yourself 1 Touch HFAI or Auto Answer-Intercom again. The green light next to the button goes off. Auto Ans.
Auto Intercom DESCRIPTION You can use an Auto Intercom button for one-touch dialing of intercom numbers. Program any 2-digit intercom number onto an Auto Intercom button and use the button whenever you want to call the intercom number. CONSIDERATIONS In the MERLIN Plus system, you place an intercom call with a voice announcement. Your co-worker hears your voice through the voice terminal speaker and can respond to you without lifting the handset.
HOW TO USE To place an intercom call with one touch: 1 Touch the Auto Intercom button for the intercom number you want to dial. 2 If you hear a short beep, begin speaking or lift your handset. If you hear a long beep, wait for someone to answer on the other end. John 12 Speakerphone If the line is busy or if no one answers: 1 Touch Speakerphone to cancel the call.
Automatic Call Restriction Reset DESCRIPTION Use Automatic Call Restriction Reset to ensure the integrity of assigned call restrictions. CONSIDERATIONS None. ADMINISTRATION If your responsibilities do not include system administration, skip this section. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *11 plus the line button you want to reset. Green light on = line is restriction reset. Green light off = line is not restriction reset. (System default.
Automatic Line Selection DESCRIPTION You can program the order in which your system selects outside lines when you touch Speakerphone or lift your handset to place a call. For example, you can program the line you use most often to be the first line in the Automatic Line Selection sequence. A line you use less often can be programmed to be the next line the system selects. Then, when you touch Speakerphone or lift your handset, the system automatically selects the line you usually use.
HOW TO USE When you want to place an outside call: 1 Touch Speakerphone or lift your handset. The MERLIN Plus system connects you to the first available line in the Automatic Line Selection sequence.
Automatic System Access (ASA) DESCRIPTION Automatic System Access (ASA) includes four features that allow more flexible use of your MERLIN plus system and your outside lines. The features are described in this section under separate entries: ● Call Forwarding (CF) When the system is in CF mode, incoming calls on designated lines are connected to a Voice Synthesis Processor (VSP) in the control unit for a message.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. ASA Jack Assignment The Automatic System Access features require a dedicated jack on the control unit into which you can plug one end of the Auto Access cord. The cord also plugs into the memory module where the Voice Synthesis Processor (VSP) is located. The VSP provides taped messages to callers when ASA features are being used. At startup, jack 18 is automatically assigned to ASA.
Auxiliary Lines DESCRIPTION The MERLIN Plus system provides an auxiliary jack, labeled “AUX,” at the top of each Line Module. This auxiliary line is bridged directly to outside Line A or Line E, and does not go through the MERLIN Plus system control unit. You can connect accessory devices to the system, and use these devices independently of the system. These devices include: ● ● ● ● ● CONSIDERATIONS Basic Telephones — During an electrical power outage, your MERLIN Plus system will not function.
The system administrator can administer the privacy feature for Line A and/or Line E so that no one else in the system can bridge onto or monitor these lines while a call is active on them. For more information, see “Privacy (on Lines A and E).” ADMINISTRATION If you want calls that come in on the line connected to an auxiliary jack to ring at that device but not at any other voice terminal that has the same line assigned to it, program the other voice terminals to not ring on that line.
Bridging DESCRIPTION If you share a line with another person, you can join (or “bridge” onto) a call in progress on that line. In this way you can easily join a conference call by just touching a line button and Speakerphone or lifting your handset. (See “Conference.”) CONSIDERATIONS Up to three people connected to the MERLIN Plus system, including the originator of the call, can bridge onto a call atone time.
Busy Buster (BB) DESCRIPTION The Busy Buster feature automatically redials the number you most recently dialed up to ten times at 60-second intervals. If the called telephone begins to ring within this time, your voice terminal alerts you.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. The system is factory-set to have the Busy Buster feature assigned to voice terminal jack 19 on the control unit. However, you can use the following procedure to assign the feature to any other voice terminal jack in the system, except jack 10. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *35.
HOW TO USE If the number you are calling is busy and you want to use the BB feature, follow this procedure: 1 Before you hang up, touch the Busy Buster button. The green light next to the Busy Buster button flashes. 2 Hang up. Busy Buster When the dialed number rings, your voice teminal rings. To begin the call: 1 Touch Speakerphone or lift the handset. Speakerphone If you no longer want to have the system repeatedly redial the last number you dialed, you can deactivate the feature.
Button-Free Line Operation DESCRIPTION Button-Free Line Operation allows people with a 5-button or any 10-button voice terminal to access lines, even though the lines do not appear on the voice terminal buttons. Therefore, those voice terminals have additional free buttons for needed programmed features. This feature is ideal for people who need several lines, but who rarely handle more than one call at a time.
2 Touch the Auto Intercom button or dial the intercom number for the voice terminal you are administering. A green light goes on next to the Auto Intercom button. Green lights go on next to the buttons of any lines already assigned to the voice terminal.
PROGRAMMING None HOW TO USE If you do not have a line button for a call that you have received or that has been transferred to you, you can still put the call on hold using the Hold button. To retrieve the call, you can use the Hold Retrieve feature. (See “Hold Retrieve.
Call Forwarding (CF) NOTE: DESCRIPTION Call Forwarding is an ASA feature and therefore requires the assignment of the ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. When in CF mode, incoming calls on designated lines are connected to the Voice Synthesis Processor (VSP), then while the caller is listening to the message, the control unit dials the telephone number where calls are being forwarded.
● That there can be more than one CF/DXD button in the system, but a voice terminal can have only one CF/DXD button: If two or more users have a CF/DXD button programmed on their voice terminals, each of them can turn the features on and off. For example, if one of these users activates Call Forwarding, the red light goes on next to the CF/DXD button on all the voice terminals that have that button.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. Call Forwarding Line Groups At startup, none of the system’s outside lines are assigned to the CF incoming or outgoing line group. To use this feature YOU must assign line(s) to each group. NOTE: To use Call Forwarding with the MERLIN Attendant, you should have one outgoing line for each incoming line in every Call Forwarding line group.
Voice Messages The system automatically provides the following default voice message for call forwarded calls: “Your call is being forwarded. Please hold.” You can modify this message to include the following statement: “You have reached nnn...” where nnn... is the telephone number of one of your outside lines. The number can be up to 16 digits, including * or #. You can modify the message for all lines in an incoming line group, or you can modify the message for some and leave others unmodified.
3 Touch the line button. The green light goes off. 4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center position. T P 555-1234 Administer 50 T P Administer You may also choose to forward your calls without a message: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *30. 3 Dial 0 to turn off the message. To turn on the message, dial 1 instead of 0 in step 3. NOTE: 4 Touch Administer.
Passwords You and others in your business need at least one valid 5-digit password in order to change a call forwarding number from a remote location. The first two numbers in the password are the caller’s intercom number. To create or invalidate a password, follow this procedure: 1 Enter administration mode by sliding the T/P switch to P and touching Administer.
From the Administrator/Atfendant Console To enter, change, or delete the CF destination telephone number from the administrator/attendant console, follow this procedure. 1 Press CF/DXD to go into normal mode. Green and red lights go off. 2 Enter administration mode by sliding the T/P switch to P and touching Administer. 3 Dial *53. 4 Perform the appropriate step below: 5 > To enter or change a CF destination telephone number, dial the new number.
5 Dial the new CF telephone number plus a pound (#). The VSP repeats the new number and asks you to either confirm it by dialing a * or deny it by dialing 00. 6 Dial * to confirm, or dial 00 to return to step 5, above, and try again. After receiving the confirmation signal, the VSP repeats the new number once more and identifies it as the new call forward number 7 Hang up. 555-1234 # PROGRAMMING 00 password tel. no. + # A button with a red light next to it is required for the CF feature.
Call Forwarding/Remote Line Access Disconnect Timer DESCRIPTION The Call Forwarding/Remote Line Access Disconnect Timer is used in conjunction with the Call Forwarding and Remote Line Access features in MERLIN Plus systems for which the Central Office (CO) lines do not provide a forward disconnect signal. The timer disconnects calls made using Call Forwarding and/or Remote Line Access after these calls reach a call duration threshold that is set for the system.
Call Pickup DESCRIPTION If you want to pick up an intercom or outside call that is ringing at another voice terminal, use the Call Pickup feature. You can use this feature in three different ways: CONSIDERATIONS ● Option A —You can use a dial code and dial the intercom number of the ringing voice terminal. ● Option B —You can program a Call Pickup button and dial the intercom number of the ringing voice terminal.
You do not need to program Option A. PROGRAMMING To program Option B: 1 2 Label the button Call Pickup. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 Dial *85. 5 Slide the T/P switch to the center position. T P T P Call Pickup 85 To program Option C: 1 2 Label the button Call Pickup plus an intercom number. Slide the T/P switch to P.
To pickup a call ringing at any other voice terminal using Option B: 1 Touch Speakerphone or lift your handset. 2 Touch the Call Pickup button you programmed above. 3 Touch the Auto Intercom button or dial the intercom number of the voice terminal at which the call is ringing. Speakerphone Call Pickup John 12 To pickup ringing calls at a specific voice terminal using Option C: 1 Touch Speakerphone or lift your handset.
Call Report NOTE: DESCRIPTION This feature is used with a MERLIN Plus system data collector and an AT&T 475/476 or 572/573 printer or its equivalent. The Call Report feature, often called Station Message Detail Recording (SMDR), enables a business to keep records of incoming and outgoing calls.
As you can see from the reports in Figure 5-1, the system prints the number of each outgoing call. If there’s a telephone number you’d like to keep private— say, a number containing a long distance access code —you can give that number a System Speed Dial code and mark it for privacy when you enter it during system administration. Then the system will print the System Speed Dial code instead of the telephone number on Call Reports, as the last Call Report in Figure 5-1 shows.
If your responsibilities do not include system administration, skip this information. ADMINISTRATION Before you administer the Call Reports options for your system, refer to the System Configuration Form that you have filled out. To administer the various Call Reports options for your system: The Date and the Time To set today’s date: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *80. 3 Dial two digits for the month (01 through 12).
Control Unit Jack Assignment for the Call Report Feature To specify the voice terminal jack to which the data collector and the printer will be connected: NOTE: 1 2 The system is factory-set for jack 19. Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *82. The green light goes on next to the Auto Intercom button that corresponds with the jack to which the data collector and the printer are currently assigned.
Type of Documented Calls To specify the type of calls that will be documented (the system is set to have no calls reported): 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *84. 3 Dial a number code 0 through 2 to specify the kind of calls to be reported (the system is factory-set so that no calls are reported): > If you do not want any calls reported, dial 0. > If you want only outgoing calls reported, dial 1.
Call Restriction DESCRIPTION When the system is first installed, people can use their voice terminals to place intercom, local, and toll calls. However, the system administrator can assign either of two types of call restrictions for selected voice terminals: ● ● CONSIDERATIONS Outward Call Restriction restricts voice terminals so that only intercom calls can be placed. Toll Call Restriction restricts voice terminals so that only intercom and local calls can be placed.
5 Repeat steps 2 through 4 for each voice terminal you want to restrict. 6 Leave administration mode by sliding the T/P switch to the center position. T P Susan 15 Administer T Restrict P Administer PROGRAMMING None HOW TO USE Ask your system administrator what call restrictions, if any, he or she has assigned to your voice terminal.
Centralized Programming DESCRIPTION The Centralized Programming feature allows the system administrator the convenience of programming features onto individual voice terminals directly from the administrator/attendant console. In this way there is no need to go to each voice terminal to do the programming. This feature is useful when the administrator is assigning Ringing Options for incoming calls.
PROGRAMMING None HOW TO USE None MERLIN Plus System Features 5-51
Conference DESCRIPTION When you want people outside the MERLIN Plus system to join a call in progress, you can use the Conference feature. You can set up a conference call that includes up to two people from outside the MERLIN Plus system, up to two people within the system, and yourself, a total of five people. CONSIDERATIONS People connected to the MERLIN Plus system can bridge onto an outside line that is active on the conference call unless one of the participants has activated the Privacy feature.
4 Announce the conference call through your speaker or handset. 5 Touch Conference. 6 Touch the line button for the line that you put on hold. Hold 555-1234 Conference 555-1234 tel. no. To rejoin the call: 1 Touch a line button associated with the call. 555-1234 To disconnect one participant from the call: 1 Touch Drop. 2 Touch the button of the line you want to disconnect.
Copy DESCRIPTION If there are two or more voice terminals that require identical feature assignments, the system administrator can use the Copy feature to copy the line and programmable feature assignments from one voice terminal onto another. CONSIDERATIONS When the administrator uses the Copy feature, the MERLIN Plus system copies the line assignments from one voice terminal to the other. Feature assignments are always overwritten by lines.
4 Touch the Auto Intercom button or dial the intercom number of the voice terminal from which you are copying line assignments. 5 Touch Administer. The console beeps twice. 6 Leave administration mode by sliding the T/P switch to the center position. 7 Be sure to label the new line assignments on the voice terminal to which you did the copying.
Customized Line Assignment DESCRIPTION The system administrator can assign lines to any voice terminal in any order, or choose not to assign particular lines to a voice terminal. The administrator can use Customized Line Assignment if he or she wants to assign lines or groups of lines to selected voice terminals with similar requirements for placing and receiving calls.
Assigning Lines to Voice Terminals Before you assign lines to voice terminals in your system, refer to the Line Assignments Form that you have filled out. To assign lines to a voice terminal: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Touch the Auto Intercom button or dial the intercom number for the voice terminal that you are administering. A green light goes on next to the Auto Intercom button.
Direct Extension Dialing (DXD) NOTE: DESCRIPTION Direct Extension Dialing (DXD) is an ASA feature and therefore requires assignment of an ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. When you put the system in DXD mode, the control unit acts like an automated attendant.
● That one jack on the control unit be dedicated to the ASA features At startup, jack number 18 is automatically designated as the ASA jack. An Auto Access cord that you plug into this jack is connected to the memory module which houses the VSP. If you want to change this jack assignment, follow the simple administration procedure discussed under “Automatic System Access” earlier in this section. ● Its own incoming line group.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. DXD Line Groups At startup, none of the system’s outside lines are assigned to each ASA line group. You need to assign which lines you want to designate for DXD. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *58 for a DXD incoming line group. 3 Touch the line buttons until the green lights show the makeup you want for the line group.
You can modify this message to include the following statement: “You have reached nnn...” where nnn... is the telephone number of one of your outside lines. The number can be up to 16 digits, including * or #. You can modify the message for all lines in an incoming line group, or you can modify the message for some and leave others unmodified.
PROGRAMMING A button with a red and green light next to it is required for the DXD features. To program a CF/DXD button on a voice terminal: 1 Label the button CF/DXD. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you’re programming and that you can’t place or receive calls. 3 Touch the button you want to program. 4 Dial *83. 5 Slide the T/P switch to the center position.
Disallowed List DESCRIPTION Most businesses find it inappropriate for their employees to make billable calls to numbers such as those beginning with the “976” exchange or the “900” area code, for services such as, comedy, weather, sports, lottery, and chatlines. The Disallowed List feature enables you to deny access to up to 20 area codes, exchanges, and entire numbers, even on unrestricted lines.
To assign Disallowed List to voice terminals: 1 Slide the T/P switch to P and touch Administer. 2 Dial *0900. 3 Touch the Auto Intercom button or dial the appropriate code from the table below for the voice terminal you want to assign the Disallowed List. If you want to prevent all voice terminals in the system from dialing the number, touch Conference. TO remove all voice terminals from a disallowed number assignment, touch Drop. Green light on = Disallowed List assigned.
To remove a number from a Disallowed List: 1 Slide the T/P switch to P and touch Administer. 2 Dial *09 followed by the Disallowed List code (01-20) that you want to remove. 3 Touch Administer. 4 Leave administration mode by sliding the T/P switch to the center position.
I Display Unit DESCRIPTION Some 34-Button speakerphone voice terminals, namely, the BIS-34D and the 34-Button (SP-34D) voice terminal with display, are equipped with a display unit. You can also purchase one separately and add it later to a 34-Button (SP-34) voice terminal. To order the Display Unit, call the AT&T National Sales Parts Center’s tollfree number, 1-800-222-PART, and ask for order number 105400030 (for black BIS-34 voice terminals).
ADMINISTRATION None PROGRAMMING None HOW TO USE To use the four features associated with the display unit, follow the instructions on the next few pages. Received Call ID When you receive an intercom call, the 2-digit intercom number of the person calling you appears on the screen, as shown below. 23 -On Intercom When you transfer a call to another voice terminal and the call is unanswered, the call returns to your voice terminal.
If you touch a preassigned, or nonprogrammable button, such as Conference or Hold, the following message appears on the display screen: Not Programmable or Error NOTE: You can use nonprogrammable buttons, such as Hold or Recall to enter a special character, such as a pause or a stop, into a dialing sequence.
● Setting the Alarm Alarm setting display screen ALARM: Off Alarm status 12:00 p Alarm set for 12:00 p.m. To set the alarm (for example, when you want a reminder that you have a meeting in five minutes): ● a Press Set until the item you want to change flashes. b Press Fwd or Rev to advance or reverse the time until the display shows the time you want the alarm to sound. c When you are finished, press Exit.
Do Not Disturb (DND) DESCRIPTION When you are busy and do not want to receive calls, you can touch the Do Not Disturb button, if you have programmed one onto your voice terminal. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring. Calls transferred to you return to the sender, and intercom calls get a busy signal.
HOW TO USE To prevent calls from ringing at your voice terminal: 1 Touch Do Not Disturb. The green light next to the button goes on. Do Not Disturb This feature remains active until you: 1 Touch Do Not Disturb again. The green light next to the button goes off.
Drop DESCRIPTION If you get a busy signal or no answer as you setup a conference call, or if you want to disconnect one outside line at a time from a conference call, use the Drop feature For more information about using this feature, see “Conference.” CONSIDERATIONS If you press the switchhook, you may disconnect everyone on the conference call. In order for a person within the MERLIN Plus system to be disconnected from the conference, he or she must hang up.
Group Listening DESCRIPTION If you want other people in your office to hear a call, you can turn on your voice terminal speaker. Everyone can then hear the voice of the other person on the call without that person being aware that the call is on a speaker. CONSIDERATIONS This feature is not available on the BIS model voice terminals. Your speaker may make a squealing noise when the handset comes close to it.
Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. You can have up to three paging groups. The Page-All group consists of all voice terminals in the system; groups 1 and 2 can have up to 20 voice terminals in each group. CONSIDERATIONS If necessary, one voice terminal can be assigned to more than one paging group.
3 Perform the appropriate procedure: > Touch the appropriate Auto Intercom button(s) until the green light beside it shows the paging group assignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group > 4 If you do not have an Auto Intercom button for the voice terminal you want to add or remove from the paging group, dial a code from the chart below that corresponds with the voice terminal.
4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center position. T P Drop Administer 71 or T 72 P Administer PROGRAMMING To program a Group Page button for your voice terminal: 1 Label the button Group Page plus a group number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program.
To page a group using a dial code: 1 Touch Intercom. 2 Touch Speakerphone or lift your handset. 3 Dial the code for the group you want to page: 70 = Page-All (all voice terminals in the system) 71 = group 1 72 = group 2 4 When you hear a beep, begin speaking.
Hands-Free Answer on Intercom (HFAI) DESCRIPTION If you are using a voice terminal that has a Hands-Free Answer on Intercom (HFAI) button on it, without lifting your handset, you can touch the HFAI or HFAI/Mic button when you want to answer intercom calls hands free. You will hear the other person’s voice through your voice terminal speaker. CONSIDERATIONS The HFAI feature can only be used for intercom calls, not outside calls. It is not for use with group paging calls.
HOW TO USE If you have a HFAI button on your voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI or touch HFAI/Mic. The green light flahes on BIS-10 and 10-Button HFAI models when active on a call and remains steady on all other BIS models. HFAI/ Mic.
Hold DESCRIPTION When you need to put someone on hold, use the Hold feature. CONSIDERATIONS Before placing an intercom call on hold that has been answered using the HFAI feature, lift the handset or the call will be disconnected. When you leave a call on hold for more than a minute, your voice terminal rings at one minute intervals to remind you the call is still on hold. You can program an Exclusive Hold button so that no other voice terminal can pick up a call you’ve put on hold.
Hold Disconnect Interval DESCRIPTION Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use along interval, your MERLIN Plus system is factory-set for a long interval. If your telephone company uses a short interval, or if your MERLIN Plus system has been reprogrammed, the disconnect interval for your system may cause problems with held calls.
4 Touch Administer. 5 Leave administration mode by sliding the T/P switch to the center position.
Hold-Exclusive DESCRIPTION By programming the Exclusive Hold feature onto a button, you can put an outside caller on Exclusive Hold, which means that no one else at another voice terminal in the system can pick up the held call. CONSIDERATIONS This feature must be programmed on a button with a green light. To place a call on normal hold, after it’s been placed on Exclusive Hold, or vice versa, you must reconnect with the caller before touching the hold button.
To pick up the call that you have put on Exclusive Hold. 1 Touch the line button of the held call. 555-1234 To place a call on normal hold after it’s been placed on Exclusive Hold: 1 Touch the line button of the held call. 2 Touch Hold.
I Hold Retrieve DESCRIPTION If you do not have a line button for a call that you have received or that has been transferred to you, you can still put it on hold using the Hold button. However, to retrieve the call, you must use a dial code or program a Retrieve Call button. CONSIDERATIONS To use this feature, you can either program a button or use a dial code. This feature is especially useful for 5-Button voice terminals that may not have line buttons for every incoming or transferred call.
You can use a programmed button or a dial code for the Hold Retrieve feature. To use a Retrieve Call button to retrieve a held call: 1 Touch Retrieve Call. Retrieve Call To use a dial code to retrieve a held call: 1 Dial #*.
Intercom DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique 2-digit intercom number. You can dial intercom numbers to place calls to people connected to the system. CONSIDERATIONS In the MERLIN Plus system, you place an intercom call with a voice announcement. Your co-worker hears your voice through the voice terminal speaker, and can either touch Speakerphone or lift the handset to respond to you.
Intercom Preference DESCRIPTION Intercom Preference provides an intercom line immediately upon touching Speakerphone or lifting the handset. CONSIDERATIONS If you are at a voice terminal that either has Intercom Preference or has no outside lines assigned to it, you will be connected to an intercom line when you touch Speakerphone or lift your handset.
Last Number Dial DESCRIPTION With a Last Number Dial button, you can redial with one touch the number you dialed most recently. Each time you want this feature to redial a number, you must touch the programmed Last Number Dial button. You do not need to do anything to save this number. CONSIDERATIONS You may also use the Busy Buster feature to redial the number you dialed most recently.
HOW TO USE You can use a programmed button or a dial code to access this feature. If you are using the Last Number Dial feature, YOU can follow this procedure to have the system redial the last number you dialed: 1 Without touching Speakerphone or lifting your handset, touch Last Number, or dial #24 if you haven’t reprogrammed this as a personal speed dial code. Your voice terminal speaker goes on, and you hear dialing.
Lights DESCRIPTION The lights next to the line buttons on your MERLIN Plus system voice terminal give you immediate status of any of your lines. There is also a light next to the Message button, and, on most voice terminals, there is a light next to the Speakerphone button. The lights next to the feature buttons on your voice terminal indicate the on/off status of the feature programmed on that button.
CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE None 5-92 MERLIN Plus System Features
Line Request DESCRIPTION If any or all the lines that appear on your voice terminal are busy, you can still request the use of one of these intercom or outside lines. When the line becomes available, the system alerts you. CONSIDERATIONS If two or more people request the same line, the system places them in a queue according to the sequence in which the people requested the line. When the line is free, the system checks the queue, and the first person who requested the line is alerted.
Line Select DESCRIPTION You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has more than one outside line, you can select a line other than your primary line for an outside call. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE To select a specific outside line: 1 Touch the button for the specific outside line you want to use. The red light goes on beside the line you select.
Loudspeaker Paging NOTE: DESCRIPTION This feature is used with an optional loudspeaker paging system and is compatible with paging systems with talkback. Refer to “Loudspeaker Paging System” under “Accessories” at the end of this section for more information. If you have a Loudspeaker Paging System connected to the MERLIN Plus system, you can page people, make announcements, and provide background music (if available) throughout the building.
HOW TO USE If your loudspeaker paging system is connected to a CO line, follow this procedure: 1 Touch the loudspeaker page’s line button. 2 Follow the instructions provided with your loudspeaker page system. Ldsp. Page If your loudspeaker paging system is connected to the page jack on the control unit, you can use a programmed button or a dial code to access the Loudspeaker Page feature. To use a Loudspeaker Page button: 1 Touch Loudspeaker Page.
Manual Signaling DESCRIPTION You can use a Manual Signaling button to generate a beep at a co-worker’s voice terminal. Most often, this feature is used by a boss who wants to buzz his or her secretary. Assign a Manual Signaling button to each person you want to signal. CONSIDERATIONS You can signal someone with a Manual Signaling button while you have an outside call in progress. The beep sounds at your co-worker’s voice terminal even if it is busy.
HOW TO USE To signal a co-worker: 1 Without lifting your handset, touch a Manual Signaling button. The signal is heard as long as you continue to touch the button. Signal Mary To place an intercom call using a Manual Signaling button: 1 Touch Intercom. 2 Touch Speakerphone. 3 Touch the Manual Signaling button for the person you want to call. 4 If you hear a beep, start talking (or lift your handset to speak).
Message DESCRIPTION When the light next to the Message button is on, your MERLIN Plus system attendant has a message for you. CONSIDERATIONS Your Message light can only be turned on from the administrator/attendant console. If the attendant is using a BIS-22 and the system has more than 10 voice terminals, refer to “Send Message” for directions on sending a message to voice terminals in the system. 5-button voice terminals do not have a Message button.
Monitor-on-Hold DESCRIPTION This feature is only for use with voice terminals that have a speaker button but not a speakerphone button. When someone puts your call on hold, you can turn on your voice terminal’s built-in speaker, hang up, and continue working while you wait for the person to return to the call. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE To turn on your speaker until you are taken off hold: 1 When you have been put on hold, touch Speaker. 2 Hang up.
Night Service DESCRIPTION When the person who usually answers calls leaves for the day, you can make answering calls after hours easy for night shift personnel and security guards by providing Night Service for your office. You can implement Night Service one of three ways: ● ● ● Provide the person with a voice terminal that has all the lines, or have the person monitor the attendant console and answer calls there. Be sure that all lines on which calls come in after hours are set for immediate ring.
HOW TO USE For further information on the attendant console, see Section 4, “Using the Attendant Console.” If you need help in using the Call Pickup, the Ring Override, or the Call Forwarding features, see the entries “Call Pickup,” “Ring Override,” or “Call Forwarding” in this section.
One-Touch Dialing DESCRIPTION In the MERLIN Plus system, there are six features that allow you to dial or redial a telephone number with the touch of a button. ● ● ● ● ● ● CONSIDERATIONS Outside Auto Dial — Dial an outside number by touching a button. An Outside Auto Dial button can hold a maximum of 16 digits. Auto Intercom — Dial an intercom number with one touch whenever you want to call someone connected to your MERLIN Plus system.
On-Hook Dialing DESCRIPTION Instead of using your handset to listen while you place a call, you may want to use your voice terminal’s built-in speaker. CONSIDERATIONS When instructions in this guide tell you to lift your handset before dialing, you may choose to leave your handset on-hook and use the speaker instead. If you have a Speakerphone button, you can use it when you dial a call, so you can speak with people hands-free.
Outside Auto Dial DESCRIPTION You can use Outside Auto Dial to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, and PBX, Centrex, or Custom Calling feature codes. You can include up to 16 numbers and special characters in an Outside Auto Dial sequence. CONSIDERATIONS Any time instructions tell you to dial an outside number, you can touch an Outside Auto Dial button instead if you have one programmed for the number you want to dial.
PROGRAMMING To program an Outside Auto Dial button for your voice terminal: 1 Label the button with a name and/or a number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 3 Touch the button you want to program. 4 Dial *90 plus a telephone number or a PBX or Centrex code (if you need to include a special character in the dialing sequence, use the directions above).
Personal Lines DESCRIPTION When the system administrator assigns lines to voice terminals, he or she can select lines that will serve as personal lines for individuals in the business, such as the president of the company. NO one else has these lines on his or her voice terminal. Calls that come in on these personal lines will not ring at other voice terminals or at the attendant’s console.
PROGRAMMING None HOW TO USE You can begin speaking when a call comes in on your personal line. If you want your personal line to be the first line in your Automatic Line Selection sequence, tell your system administrator when he or she administers that feature for your voice terminal. (See “Automatic Line Selection.
Personal Speed Dial DESCRIPTION If you don’t have many available buttons on which to program Outside Auto Dial, you can use the programming instructions below to assign a 3-character Personal Speed Dial code (from #01 through #24 for BIS-10 models and from #01 through #12 for BIS-22 models) to telephone numbers, PBX, Centrex, or Custom Calling feature codes you frequently dial. You can assign a Personal Speed Dial code to a sequence containing up to 16 numbers and special characters.
From a BIS-10 Voice Terminal If you are using a BIS-10 voice terminal, use the following procedure to program a Personal Speed Dial sequence: 1 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. 2 Dial a Personal Speed Dial code (#01 through #24). NOTE: Personal Speed Dial code #23 is preprogrammed for Saved Number Dial and #24 is preprogrammed for Last Number Dial.
HOW TO USE From a BIS-10 Voice Terminal To place a call using a Personal Speed Dial code: 1 Touch Speakerphone or lift the handset. 2 Dial a Personal Speed Dial code (#01 through #24). 3 If you programmed the special character STOP in a personal speed dial sequence, after you hear the second dial tone, dial the Personal Speed Dial code again to continue the dialing. 4 If the line is busy, touch Speakerphone or hang up to cancel the call.
Personalized Ringing DESCRIPTION To make it easy for the right person to pick up calls in a group office, people in this type of office may want to program their voice terminals with a ringing pattern that is easier for each person to identify. There are eight different ringing patterns available. CONSIDERATIONS Once you have programmed your Personalized Ringing selection, calls that ring at your voice terminal have this ringing pattern.
Privacy DESCRIPTION If you share an outside line with other people, you may choose to program a Privacy button that allows you to control when others may join or monitor your telephone conversations. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING The Privacy feature requires a button with lights. To program a Privacy button for your voice terminal: 1 Label the button Privacy. 2 Slide the T/P switch to P.
Privacy (on Lines A and E) DESCRIPTION The system administrator can administer the Privacy feature for Line A and/or Line E so that no one in the system can bridge onto or monitor these lines while a device plugged into the Aux jack is off-hook on Line A or Line E. (See “Auxiliary Lines.”) CONSIDERATIONS This feature is used for a modem, facsimile machine, or other equipment connected to the line through an auxiliary (AUX) jack on the control unit.
Program DESCRIPTION By using the Test/Program switch and following the instructions listed below, you can program features that you have selected for your voice terminal onto available buttons. CONSIDERATIONS There are several programmable features that you can use with either a button or a dial code.
4 Touch the first button you want to program. 5 Dial the required programming code and any other numbers required. 6 Touch the second button you want to program and dial the required programming code and numbers. Continue to follow this procedure for all other buttons you want to program. 7 Slide the T/P switch to the center position.
Program Mode Lock DESCRIPTION The system administrator may choose to disable (or “lock”) the programming function at an individual voice terminal so that the person at the voice terminal cannot change the programmed assignments. When a voice terminal’s T/P switch is locked, programming for that voice terminal can be done only at the administrator/attendant console.
3 Perform one of the following procedures: > Touch the Auto Intercom button of the voice terminal that you are administering. Green light on = the voice terminal is locked. Green light off = programming can be done from the voice terminal.
4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center position. T P Conference Administer 89 T P Administer PROGRAMMING None HOW TO USE Check with your system administrator to see if you can program features at your voice terminal or if programming can be done only at the administrator/attendant console.
Recall DESCRIPTION If you are on a PBX or Centrex system, you can use the Recall feature when directions tell you to include a switchhook flash. CONSIDERATIONS By touching the Recall button, you will get one of the following: ● A new dial tone. ● Access to Custom-calling services. If you have PBX, Centrex, or Custom Calling features, you must touch Recall any time instructions call for a switchhook flash. By touching the Recall button, you automatically place a specially timed pause onto the line.
Remote Line Access (RLA) NOTE: Remote Line Access (RLA) is an ASA feature and therefore, requires the assignment of the ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. DESCRIPTION When the system is in RLA mode, you can call in from outside (for example, from your home phone) and use a password to gain access to one of the system’s outside lines.
● ● Call Forwarding should be used only at night if your system has one or more MERLIN Attendants, and you do not have dedicated lines for Call Forwarding. To use Call Forwarding at night with the MERLIN Attendant, activate this feature before leaving the office at the end of the business day, and deactivate it as soon as your business day begins.
Passwords You and others in your business must enter a password to use RLA. The password is 5-digits and must be entered in order to gain access to an outside line using RLA or to change the current call forward number from a remote location. The first two numbers in the password are the caller’s intercom number. To create or invalidate a password, follow this procedure: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *56.
PROGRAMMING A button with a green light next to it is recommended for the RLA feature. To program an RLA button on a voice terminal: 1 Label the button RLA. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you’re programming and can’t receive or place calls. 3 Touch the button you want to program. 4 Dial *84. 5 Slide the T/P switch to the center position.
3 When you have finished responding to the voice prompts, you will hear normal call-progress tones (ringing, busy signal, fast busy signal, etc.). 4 Complete your call as usual. If the system is in either CF or DXD mode, you can gain access to a line in the RLA outgoing line group from a remote location by following this procedure. 1 Depending on the mode the system is in, dial the telephone number for a line in either the CF or the DXD incoming line group.
Ring Override DESCRIPTION Sometimes you may want all of your calls to ring immediately, even if you have programmed the lines on your voice terminal to ring after a delay or not at all. (See “Ringing Options.”) For instance, you may need to cover calls for someone who shares one of your lines. You can use a Ring Override button to temporarily override the ringing option you have established. CONSIDERATIONS None ADMINISTRATION None PROGRAMMING A button with lights is recommended but not required.
Ringing Line Preference DESCRIPTION When you receive an outside call, the MERLIN Plus system automatically connects you to the ringing line. CONSIDERATIONS If you want to place an outside call while one of the lines on your voice terminal is ringing or in use, touch the line button of the line you want to use. When you touch Speakerphone or lift the handset, the MERLIN Plus system connects you to the line you have selected.
Ringing Options DESCRIPTION You can designate incoming calls to ring immediately at your voice terminal, ring at a second voice terminal if they are not answered at the first one after two rings (delayed ring), or not ring at all. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them. However, you can change this so that people in your office can answer calls at their desk for someone who is away or you can program phones in public places not to ring.
PROGRAMMING To program the line ringing option you prefer: 1 Slide the T/P switch to P. 2 Touch the line button for which you want to program immediate, delayed, or no ringing. 3 Dial one of these codes for the type of ringing you want the line to have: > Dial *35 for no ring. The red light next to the line button goes off. > Dial *36 for delayed ring. The red light next to the line button flashes. > Dial *37 for immediate ring. The red light next to the line button goes on steady.
Saved Number Dial DESCRIPTION If you have programmed a Saved Number Dial button, you can use the button to save an important number for one-touch dialing at a later time. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Number before you hang up. Later, when you touch Saved Number again, your voice terminal automatically redials the number you have saved.
HOW TO USE You can use a programmed button or a dial code to access this feature. To save a number for redialing: 1 Before you touch Speakerphone or hang up your handset from a call in progress, touch Saved Number or dial #23, if you haven’t already programmed this personal speed dial code. 2 Touch Speakerphone or hang up your handset. Saved Number Speakerphone The MERLIN Plus system saves this number until you repeat this procedure to save another number.
Send Message DESCRIPTION The system attendant can turn on the Message light at the voice terminals of people in the MERLIN Plus system in order to alert them that they have a message. (See “Message.”) CONSIDERATIONS The Message light at voice terminals in the system can only be turned on at the attendant/administrator voice terminal. The alternate attendant position cannot turn on the message light.
From a BIS-22 Console If you are using a BIS-22 console, use one of the following procedures to turn on the message light at a voice terminal: 1 At the administrator/attendant console, touch Send Message. 2 Follow one of these procedures: > Touch an Auto Intercom button that the attendant has programmed for the person. > Dial a 3-character code corresponding to the Send Message button code on the following chart. NOTE: To turn off the light, repeat the steps used to turn it on.
Speaker DESCRIPTION If your voice terminal does not have a speakerphone button, you can use your voice terminal speaker when you have dialed a call or been put on hold to monitor a line without lifting your handset. You can also allow others in your office to hear a conversation while you have a call in progress. There are three main ways to use your speaker: ● ● ● CONSIDERATIONS On-Hook Dialing —Without lifting your handset, turn on the voice terminal speaker and dial an outside or intercom number.
If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Speaker To use Monitor-on-Hold: 1 When you have been put on hold, touch Speaker. 2 Hang up. 3 When you hear the other person return to the call, lift your handset and continue the call. Speaker To use Group Listening: 1 Without hanging up, touch Speaker, and continue your conversation.
Special Characters in Dialing Sequences DESCRIPTION You may need to program a pause, stop, or switchhook flash into an Outside Auto Dial, a Personal Speed Dial, a Disallowed List, or a System Speed Dial sequence, or YOU may need to switch from rotary to Touchstone signals in the middle of a programmed dialing sequence. To do so, you must enter one or more special characters when you program the sequence.
Stop Program a stop into a dialing sequence to wait for a second dial tone. For example, you may need to program a stop between a local telephone number and an alternate long distance authorization code. 1 Dial the local telephone number (seven digits). 2 Touch Drop (Stop). 3 Dial the authorization code (five or six digits). ■ ■ ■ ■ Drop tel. no. Stop ■ ■ ■ ■ ■ ■ ■ ■ code Switchhook Flash Program a switchhook flash at the beginning of a dialing sequence.
System Answer (SA) DESCRIPTION NOTE: System Answer is an ASA feature and therefore requires the assignment of the ASA jack. If the ASA jack assignment has not yet been made, refer to “Automatic System Access” in this section before attempting to administer this feature. When a call comes in, you can set the System Answer (SA) feature to automatically answer the call and place it on hold, or provide a brief message before placing the call on hold.
ADMINISTRATION Follow the administration procedure under “Automatic System Access” in this section, for ASA jack assignments. If your responsibilities do not include administration, skip this information. SA Line Groups To add lines that can be answered by SA: 1 Enter administration mode by sliding T/P to P and touching Administer. 2 Dial *75. 3 Touch the incoming line button that you are adding to or removing from the feature.
Voice Message To select a message to be played to the caller for lines answered by SA: 1 Enter administration mode by sliding T/P to P and touching Administer. 2 Dial *77 followed by the option desired. (Message 2 is the default): 0 1 2 NOTE: 3 = = = No voice message; call is immediately placed on hold Message says, “Please hold.” Message says, “Please hold, your call will be handled momentarily.” If a line number is administered using *50, this message precedes message 1 and 2: “You have reached .
HOW TO USE To activate the System Answer feature: 1 Touch System Answer. Green light on = SA on Green light off = SA off Green light flushing = Problem with SA If the green SA light is flashing, report the problem to the system administrator who should refer to Section 7, “Troubleshooting,” to correct the problem.
System Feature Report (SFR) NOTE: DESCRIPTION This feature is used with a MERLIN Plus system data collector and an AT&T 475/476 or 572/573 printer or equivalent. If the system administrator needs to verify the features administered to the system or needs a written copy of the lines and features on each voice terminal, he or she can use the data collector and the printer to print a System Feature Report.
FIGURE 5-3 A printout of a typical System Feature Report. A A SYSTEM ADMINISTRATION OPTIONE Data: 04.01.89 Time: 05:55:45 A MISCELLANEOUS FEATURES: A (*14) A 1. MUSIC-ON-HOLD VOLUME IS: MEDIUM A MEDIUM (*13) A 2. BACKGROUND MUSIC VOLUME IS: A A 3. TRANSFER RETURN (*2): 4 rings A TOLL PREFIX: A 4. L0NG DISTANCE DIALING: (*38) A TOUCH TONE (*38) A 5. DIAL SIGNAL: A 1 MINUTES 10 SECONDS A 6. CALL REPORT MINIMUM CALL DURATION (*83): A NO CALL REPORT (0) A 7.
If your responsibilities do not include system administration, skip this information. ADMINISTRATION To set the date and the time, to assign a voice terminal jack for the System Feature Report, and to print or to cancel a report, use the following procedures. The Date and the Time (If you have already set the date and time for the Call Report feature, you don’t have to do it again.) To set today’s date: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *80.
Control Unit Jack Assignment for the System Feature Report To assign a voice terminal jack on the control unit for the System Feature Report: NOTE: The system is factory-set to have the data collector and printer connected to voice terminal jack 19 for the System Feature Report feature. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *85.
System Administration Report To print out a system administration report only: 1 2 Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *61. The printer prints the report as it receives data from the system. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the T/P switch to the center position.
Printout Cancellation To cancel a printout in progress and to delete all waiting report requests: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *63. The printer stops printing. 3 Touch Administer. The console beeps twice. 4 Leave administration mode by sliding the T/P switch to the center position.
System Reset WARNING: This feature is intended for service personnel only. DESCRIPTION When the service person or the administrator uses System Reset, the entire MERLIN Plus system is set to the initial feature assignments, and consequently erases any system administration, such as System Speed Dial numbers or call restrictions. It is useful when making radical changes to the system or starting administration over again.
PROGRAMMING None HOW TO USE This feature is recommended for service personnel only.
System Speed Dial DESCRIPTION The administrator can store System Speed Dial codes for telephone numbers, such as a warehouse number or a branch office number, and account numbers that people in the office frequently use. People can then dial the number simply by dialing the proper Speed Dial code. Your MERLIN Plus system can store up to 130 System Speed Dial numbers.
It is sometimes necessary to include a pause, stop, or switchhook flash, or to switch from rotary to Touch-Tone signals within a dialing sequence. To do so, the administrator must enler one or more of the following special characters into the dialing sequence. However, if you do use the special characters in the dialing sequence, you cannot use Recall to retry the number for you. ● To program a pause, touch Hold. ● To program a stop, touch Drop. ● To program Touch-Tone Enable, touch Transfer.
Dial one of the following codes: 3 > Dial *90 to assign the Speed Dial code (without Restriction Override). For example, if you want the Speed Dial number to have the same restrictions as the actual telephone number, that is, call or toll restrictions still apply with this number, dial the System Speed Dial code (such as #67 or #936),*90, and then the telephone number. > Dial *92 to assign the Speed Dial code with Restriction Override.
HOW TO USE In order to use the System Speed Dial feature, you can use a Speed Dial code or touch a programmed button. To place a call by dialing a System Speed Dial code: 1 Touch Speakerphone or lift your handset. 2 Dial a System Speed Dial code (#60 through #89 or #900 through #999). Speakerphone #60-#89 #900-#999 To place a call using a button programmed for a specific System Speed Dial code: 1 Touch Speakerphone or lift your handset, 2 Touch the System Speed Dial button for the particular code.
Test DESCRIPTION When you need to test the lights and the ringing on your voice terminal, or if you need to verify that your voice terminal has been installed correctly, you can use the Test/Program (T/P) switch on the left side of your voice terminal. CONSIDERATIONS If your system administrator has administered the Program Mode Lock feature for your voice terminal, you cannot use the T/P switch for changing programmed features at the voice terminal.
Toll Prefix Setting DESCRIPTION In most telephone systems people must dial a toll prefix (a 1 or a 0) before they dial an area code and telephone number. When the MERLIN Plus system is installed, it is set for dialing a toll prefix. If people in your system don’t need to dial a toll prefix, the system administrator must set the system for dialing the area code only. CONSIDERATIONS None ADMINISTRATION If your responsibilities do not include system administration, skip this information.
Tones DESCRIPTION Your MERLIN Plus system and your voice terminal provide the following tones to inform you of the progress of a call you are placing or are about to place. There are also tones that let you know you are in administration or programming mode and a tone to tell you that your voice terminal is working satisfactorily. Sound Feedback Meaning of the Feedback Dial tone Steady tone You can begin dialing when you are ready. Busy tone A slow pulsed tone The line is busy.
The MERLIN Plus system also provides you with the following ringing sounds or voice announcements so that you know immediately what kind of call you are receiving.
Touch-Tone Enable NOTE: This feature is for rotary lines only. DESCRIPTION If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authorization, computer access, and alternate long distance services. CONSIDERATIONS When you hang up your handset after using this feature on a call, your system returns to rotary signals.
Touch-Tone or Rotary Setting DESCRIPTION When the MERLIN Plus system is installed, it is set to generate Touch-Tone signals. If any of the system’s lines are rotary, the administrator must reset the system to rotary dialing by entering a code at the administrator/attendant console. CONSIDERATIONS If your system has any rotary lines, you should select the rotary setting for the system then program a Touch-Tone Enable button which can be activated when you are using your Touch-Tone lines.
Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer outside calls to someone else in your MERLIN Plus system. There are three ways to transfer calls: ● ● ● CONSIDERATIONS Option A—Simple Transfer You can ask the person to whom you are transferring the call if he or she wants to accept the call. Option B—One-Touch Transfer If you have an Auto Intercom button for the person to whom you want to transfer a call, you can transfer a call with one touch.
3 Announce the call and ask if it will reaccepted. No? a Touch the held call’s line button. b Advise the caller. c Hang up. Hold Susan 15 555-1234 Pause Yes? a Advise the person to touch the appropriate line button. b Hang Up. To transfer a call using Option B, One-Touch Transfer: 1 With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call. 2 When you hear a beep, you can announce the call, if appropriate.
Transfer Return Interval DESCRIPTION When someone in the MERLIN Plus system transfers a call and it is not answered, the call returns to the sender. When the system is first installed, it is set to return calls after four rings. The system administrator can change that setting so that calls ring as many as nine times before they return to the person who has transferred it. The administrator may also choose to set the system not to return transferred calls at all.
Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN Plus system intercom feature to announce calls through your voice terminal speaker. However, if you do not want a voice announcement to interrupt your work, you can use the Voice Announcement Disable feature to have intercom calls ring at your voice terminal instead.
Voice Terminal Templates DESCRIPTION During administration, it may be useful to use the four voice terminal templates already designed for typical business uses, rather than program each voice terminal individually. The four templates are: ● ● ● ● CONSIDERATIONS The Clear Template: This template is used for erasing previous voice terminal features so that new features can be assigned. This template does not remove line assignments.
3 Touch the Auto Intercom button or dial the intercom number of the target voice terminal. The console beeps twice after each voice terminal is administered a template. NOTE: 4 Label the target voice terminal with the lines and features provided by the assigned template. Touch Administer. The console beeps twice. 5 Continue to administer the templates to voice terminals, or leave administration mode.
Quick Reference Guide to MERLIN Plus Features The table below lists the preassigned and programmable features available from your MERLIN Plus system voice terminal. Those features that can also be accessed by using a dial code are identified with a “ †.” Each feature is listed by function, followed by a brief description. For more information, read the individual feature descriptions in this section.
Description Feature Name Preassigned or Programmable Programming Code CALL-HANDLING REPORTS Account Number Entry Enter an account number on a Call Report (SMDR) by dialing the number or a System Speed Dial code Programmable Dial *82 Account Number Entry with one touch Enter an account number on a Call Report Programmable Dial *88 + an account number (up to 16 digits) or Dial *95 + a System Speed Dial code (60 through 89 or 900 through 999) Dial an intercom number with one touch Programmable Di
Feature Name Description Preassigned or Programmable Programming Code PAGING Group Page Page a group of people through their voice terminal speakers Programmable† Dial *91 + one of the following codes: 70 for all voice terminals 71 for Group 1 72 for Group 2 Loudspeaker Page Page someone through a loudspeaker system connected to the page jack on the Memory Module Programmable† Dial *91 +6 Prevent calls from ringing while you are busy Programmable Dial *71 Programmable Dial *72 Choose the or
Description Feature Name Preassigned or Programmable Programming Code INTEROFFICE COMMUNICATION Manual Signaling Signal someone within your MERLIN Plus system Programmable Dial *6 + an intercom number Message Know when the attendant has taken a message for you Preassigned The attendant touches Send Message + an intercom number Send Message Turn on the message light at someone else’s voice terminal (attendant console only) Preassigned Touch Send Message + an intercom number AUTOMATIC SYSTEM A
Quick Reference Guide to Using the ASA Features Do This Procedure Using the CF/DXD Button Using the RLA button Repeatedly touch the CF/DXD button until the red and green light next to the button show the ASA mode you want the system to be in.
Quick Reference Guide to Programming Codes Feature Other Numbers/Buttons Programming Codes *6 an intercom number Manual Signaling *31 Busy Buster *35 Ringing Options, no ring *36 Ringing Options, delayed ring *37 Ringing Options, immediate ring *38 Voice Announcement Enable *39 Voice Announcement Disable *58 System Answer *70 Auto Answer Intercom *71 Do Not Disturb *72 Privacy *73 Last Number Dial *74 Saved Number Dial *75 Auto Answer-All *76 Touch-Tone Enable *77 Exclusive
Section 6: Accessory Equipment
Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use for easier call-handling or a basic telephone that is connected to the MERLIN Plus system and can be used off-premises. The information included in this section will help you decide what optional equipment you want to add to your system and how to use these accessories.
Answering Machines DESCRIPTION Answering machines can be used as back-up “voice mailboxes” with any telephone in your MERLIN Plus system. MERLIN Plus is compatible with many of the most widely used answering machines, including AT&T models 1321 and 1323. Consult the user manual supplied with your answering machine for specific information on installing your answering machine and using its features.
— Toll Saver Most answering machines allow you to determine whether or not you have messages by dialing your telephone number from an outside telephone and counting the number of rings. The answering machine will take longer (usually four rings) to answer the first call than to answer subsequent calls (usually two rings). This feature works with MERLIN Plus even though you may not be able to hear the ring under all conditions.
Basic Telephones Basic Touch-Tone telephones can provide regular phone service and can use many of the features of your communication system using dial codes and switchhook flashes.
Basic telephones are able to receive ringing intercom calls, but not intercom calls with voice announcement. Therefore, you must program the Voice Announcement Disable feature for the telephone. In order to program Voice Announcement Disable, Ringing Options, or an Automatic Line Selection sequence for the basic telephone, the system administrator can use the Centralized Programming feature on the administrator/attendant console.
5 6 7 If you want to change the order in which the system selects available lines for this telephone, assign an Automatic Line Selection sequence. a While in programming mode, dial **. b Touch the line buttons in the order you want them to be selected. c When you are finished programming the basic telephone, slide the T/P switch to the center position. If you want the basic telephone not to ring on specified lines, use the Ringing Options feature.
Basic Telephone and Modem Interface 2 DESCRIPTION The Basic Telephone and Modem Interface 2 (BTMI 2) allows you to connect most types of telephone and data devices to your MERLIN Plus system, including auto-dial modems, facsimile machines, credit phones, and the MERLIN Attendant. See Figures 6-2 and 6-3. FIGURE 6-2 The Basic Telephone and Modem Interface 2. VOICE LINE TEL DEVICE DATA TRANS MODE TIMER FIGURE 6-3 A basic telephone connected to a BTMI 2.
CONSIDERATIONS The BTMI 2 works with Touch-Tone and rotary telephones. ADMINISTRATION None PROGRAMMING If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate or no ring. See “Ringing Options” in this section. You can also specify the order of lines for the phone by programming an Automatic Line Selection sequence.
Data Collector and Printer The MERLIN Plus system Data Collector uses information from the Call Report and System Feature Report features and transmits the material from the MERLIN Plus system to a printer or to a PC with a standard RS232-C, 1200 baud, serial interface. You can connect the data collector to an available voice terminal jack on the control unit. DESCRIPTION FIGURE 6-4 A data collector connected to the MERLIN Plus system control unit and printer.
CONSIDERATIONS An AT&T 475/476 or 572/573 printer or its equivalent is recommended to work with the MERLIN Plus system data collector. The MERLIN Plus system is set to have the data collector and the printer connected to voice terminal jack 19, but the administrator can connect the data collector and the printer to any other voice terminal jack in the system, except jack 10. See Figure 6-4.
Doorphone Controller DESCRIPTION A Doorphone Controller (DAC-1Z) can be connected to your MERLIN Plus system to allow employees to answer calls made from a business entrance. The controller is connected directly to a CO line port on the MERLIN PLUS control unit. Callers using the doorhone can press a button at the building entrance to ring a telephone in your MERLIN Plus system.
You must have a licensed locksmith install any locks or electric strikeplates used for doorphone operation. CONSIDERATIONS Although the Doorphone Controller can be configured to connect to either a Central Office (CO) port or a station port, it is recommended that only the CO port connection be used. The CO port to which the Door Phone Controller is connected can be dedicated to the Door Phone Controller, or shared by a CO line and the Door Phone Controller.
General Purpose Adapter (GPA) DESCRIPTION With the General Purpose Adapter (GPA) you can connect to your voice terminal’s Touch-Tone (not rotary) equipment such as manual dial modems, auto dialers, answering machines, and telephone extensions (including cordless telephones). See Figure 6-5. FIGURE 6-6 A modem, PC and a voice terminal connected to a GPA (back view). JOIN BASIC AUTO TEL. EQUIP. V.T.
HOW TO USE You can select the switch position, labeled Join, Basic, or Auto on the adapter, required for operating the telephone or data equipment. When you have made the appropriate selection for your needs, slide the three-position option switch to the selected mode of operation. For the Joined Call Operation option, see the information that comes with the GPA. Originating a Call ● Use the Basic Operation switch position if you only originate calls with your telephone or data device.
Headset and Headset Adapter DESCRIPTION A Headset connected to your voice terminal by way of the Headset Adapter allows you to handle calls more easily. See Figure 6-6. FIGURE 6-7 A headset connected to the headset adapter. Line Other CONSIDERATIONS A headset cannot be used with a 5-button or a lo-button HFAI voice terminal. The cord on the headset is plugged into the headset adapter, and the voice terminal and the adapter are connected by way of a modular cord which comes with the adapter.
To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang Up: 1 Touch Off on the headset adapter. The green light next to On/Quiet goes off..
Loudspeaker Paging System DESCRIPTION If you have a compatible loudspeaker paging system, you can connect it to the MERLIN Plus system either through the page jack on the control unit or through a CO (outside) line jack on a line module as shown in Figures 6-7 and 6-8. YOU can then page people, make announcements, and provide background music (if available) throughout the building. FIGURE 6-8 Loudspeaker Paging System connected to the Page Jack on the MERLIN Plus system control unit.
FIGURE 6-9 Loudspeaker Paging System connected to a CO Line on a Line Module. MERLIN Plus control unit ❑ ❑ ❑ Loudspeaker paging system CONSIDERATIONS Considerations for the Page Jack connection: The loudness of the loudspeaker paging system is controlled by the loudspeaker paging system only. To cent.
Considerations for CO line connection: If the paging unit is connected to a CO port but is administered as a paging port, it is treated differently than a CO line, and has the following restrictions: ● ● An auxiliary jack cannot be used as a paging port. Conferencing to this paging port or adding this port to a conference call is prohibited. ● Transferring of the paging port is prohibited. ● Bridging onto the paging port is prohibited. ● No Call Reports can be generated for this line.
Administration procedures for CO line connection: 1 Slide the T/P switch to P and touch Administer. 2 Dial *91 3 Touch the button for the line you want to be the paging port. Green light on = line added to paging port Green light off = line removed from paging port 4 Touch Administer. The console beeps twice. 5 PROGRAMMING HOW TO USE Leave administration mode by sliding the T/P switch to the center position. Refer to “Loudspeaker Page” earlier in this section.
Music-on-Hold (MOH) and Background Music DESCRIPTION When you have Music-on-Hold, you can provide background music for callers whom you have placed on hold. The Music-on-Hold (MOH) Jack is an RCA-type phonograph jack, into which you can plug an audio system. It is on the front of the control unit behind the top cover under the red warning and the green power lights as seen in Figure 6-9.
You should use the Music-on-Hold feature with DXD so that callers can hear music when they are placed on hold. See “Direct Extension Dialing” in this section. You can also use the Music-on-Hold feature with System Answer, so that callers hear a special prerecorded message or music while they are waiting. ADMINISTRATION If your responsibilities do not include system administration, skip this information.
Supplemental Alert Adapter (SAA) You can connect Extra Alert Devices, such as a bell, hom, strobe, or chime, to your system so that people working in noisy or remote areas of a building can be alerted when a call rings. See Figure 6-10. When YOU activate the Supplemental Alert Adapter (SAA) and a voice terminal rings, the adapter automatically activates the connected extra alert device, which gives a visual or audible signal that a call has come in.
If you want to use extra-alerting devices simultaneously, you need to plug the modular cord for each device into a Line Bridging Adapter which you can connect to either position (1) or position (2) on the bottom of the extra alert switch. For more information, contact your equipment dealer. ADMINISTRATION None PROGRAMMING None HOW TO USE To setup your SAA: 1 Unplug the appropriate voice terminal from its modular wall jack, and plug it into the jack labeled V.T. on your SAA.
Section 7: Troubleshooting the System
Troubleshooting Procedures As with any piece of equipment, there are times when some parts of your MERLIN Plus Communication System may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself. Simply follow the step-by-step procedures outlined in this section. Then, with the problem identified, you can either correct the problem yourself or know from the tables who can help you correct it.
Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal. Do This Refer to Section 5, “Reference,” to learn how to administer the call Restriction feature. If Then The feature is activated on the malfunctioning voice terminals Deactivate the feature following the instructions in Section 5, “Reference.” Feature is not activated Go to Possible Cause 4. Possible Cause 4: Outside Auto Dial, Saved Number Redial or Last Number Redial are programmed or used incorrectly.
Possible Cause 6: Faulty telephone company wiring. Do This At the control unit location, find the network interface associated with the outside line from which you cannot make a call. Unplug the line cord from the network interface and, in its place, plug in a basic Touch-Tone or rotary telephone. (Do not use a MERLIN system voice terminal.) Try to place an outside call from the telephone.
I SYMPTOM: A VOICE TERMINAL DOESN’T RING. Possible Cause 1: Volume control is set too low. Do This Slide the volume control to a high setting. If The voice terminal still doesn't ring Then Go to Possible Cause 2. Possible Cause 2: Voice terminal is administered not to ring. Do This Refer to Section 3, “Administering the System,” to learn how to administer ringing options.
SYMPTOM: TROUBLE WITH VOICE TERMINAL LIGHTS, SPEAKER, AND RINGING. Possible Cause 1: Cable connection, power supply, or voice terminal. Do This Slide the T/P switch on the side of the voice terminal to the T position and hold it there. If Then All the red and green lights flash alternately and a tone sounds continually The voice terminal is working properly. Go to Possible Cause 3.
Possible Cause 3: Cable connections. Do This Step 1. Go to the control unit and locate the intercom jack for the malfunctioning voice terminal and an intercom jack for a working voice terminal. Unplug both from the control unit and replug each into the other’s jack. See if the trouble now occurs on the working voice terminal. Step 2.
SYMPTOM: A VOICE TERMINAL SPONTANEOUSLY PLACES CALLS. Possible Cause: Voice terminal is connected to the port that is administered for Busy Buster (BB). Do This Check the control unit to see if the voice terminal is plugged into jack 18 (BB default) or the administered BB port. SYMPTOM: ALL VOICE TERMINAL LIGHTS ARE OUT WITH NO DIAL TONE. If Then Move the voice terminal to another port The voice terminal should no longer spontaneously place calls.
Possible Cause 3: Faulty power outlet. Do This Test the outlet by plugging in an appliance such as a lamp or a radio. If Then The appliance doesn't work The outlet is faulty. The appliance works Go to Possible Cause 4. Possible Cause 4: A module is loose. Do This Set the control unit power switch to Off. NOTE: You will damage the modules if you don’ t turn the power off. If All modules are secure and the red warning light goes off You’ve solved the problem.
Possible Cause 2: The Hold Disconnect Interval setting is different than the local telephone company’s central office. Do This Refer to “Hold Disconnect Interval” in Section 5, “Reference” for instructions to change the setting to 450 milliseconds (long) or 50 milliseconds (short) for each incoming line. SYMPTOM: UNSUCCESSFUL ATTEMPTS TO USE BUSY BUSTER.
SYMPTOM: PROGRAMMED VOICE TERMINAL FEATURE DOESN’T WORK. Possible Cause 1: Feature is programmed or is being used incorrectly. Do This If Then Step 1. Review the programming instructions in Section 5, “Reference,” to make sure the feature is programmed correctly, and the user instructions for the feature in the MERLIN Plus System User’s Guide to make sure it is being used correctly. The feature is programmed correctly and the feature still doesn't work Try the feature again.
Possible Cause 2: Control unit or voice terminal may be defective. Do This Step 1. Program the feature on a second voice terminal and try to use the feature. Step 2. Replace the first voice terminal with a voice terminal known to be working correct] y. SYMPTOM: VOICE TERMINAL LIGHTS FLASH WHEN AN AUTOMATIC SYSTEM ACCESS FEATURE IS ACTIVATED. If Then The feature works correctly The trouble is either the voice terminal on which the feature did not work or the control unit.
Possible Cause 3: A voice terminal is plugged into the ASA jack. Do This Move the voice terminal or administer a new jack assignment for the ASA features. If Then The feature works Press the feature button twice to stop the flashing light. The feature still doesn’t work. Go to Possible Cause 4. Possible Cause 4: The ASA jack isn't administered. Do This Refer to Section 5, “Reference” for instructions for administering the ASA jack.
System Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: SYSTEM NOT WORKING; TROUBLE NOT DESCRIBED IN ABOVE PROCEDURES. Possible Cause 1: The control unit may need to be reset. If Do This Remove the front cover (see the MERLIN Plus Release 2 Installation Manual). Set the control unit power switch to Off and then back to On. Replace the front cover.
Installation Insert your MERLIN Plus Release 2 Installation Manual here for future reference.
Index 10-Button, Hands-Free Answer on Intercom voice terminal, 1-7, 5-78 description of, 1-9 with headset, 6-15 voice terminal, 1-7 description of, 1-9 34-Button Deluxe voice terminal, 1-7 description of, 1-10 34-Button (SP-34), description of, 1-10 with speakerphone, 1-7 34-Button (SP-34D), description of, 1-10 with speakerphone and display, 1-7 34-Button voice terminal, 1-7 description of, 1-10 5-Button voice terminal, 1-7 description of, 1-9 with Button-Free line operation, 5-28 with copy, 5-54 with head
Automatic Line Selection, 5-18 — 5-19, 5-88, 5-168 sequence, 2-14, 3-25 with Button-Free line operation, 5-28 with basic telephone, 6-6 with copy, 5-54 Automatic System Access, 5-20, 5-21, 5-142 Call Forwarding, 5-91, 5-101 Direct Extension Dialing, 5-91 on System Configuration Form, 2-6 Remote Line Access, 5-91 System Answer, 5-91 using with dial codes, 3-6 auxiliary jack, 5-22, 6-4 auxiliary lines, 5-22 — 5-23 using basic telephones, 5-22 using facsimile machines, 5-22 using modems, 5-22 with Privacy (on
Call Restriction Forms, 2-1, 2-18 — 2-22 call restriction, use of, 2-18 with copy, 5-54 calls, handling at attendant console, 4-4 — 4-10 calls on hold, problem with, 7-8 calls, rransferring, 4-4 — 4-6 cancel the call, with speaker, 5-135 central office, 2-5 centralized programming, 3-44, 5-50 — 5-51, 5-115, 6-5 for Program Mode Lock, 5-117 using administrator/attendant console, 5-50 Centrex, 5-136 with recall, 5-120 CF/DXD Button, using, 5-170 CF/RLA Disconnect Timer intcrval, to set, 3-46, 3-49 clear templ
H Hands-Free Answer on Intercom, 5-78 — 5-79, 5-166 with Auto Answer-Intercom, 5-13 headset, 6-1, 6-15 — 6-16 using, 4-9 headset adapter, 4-9, 6-15 — 6-16 HFAI button light, 5-91 using, 5-14 voice terminal, 5-15 HFAI/Mic button light, 5-91 Hold, 5-80, 5-136 in Personal Speed Dial, 5-109 with Outside Auto Dial, 5-105 with System Speed Dial, 5-151 Hold Disconnect Interval, 5-81 — 5-82 administering, 3-14 Hold Retrieve, 5-85 — 5-86, 5-166, 5-171 Hold-Exclusive, 5-83 — 5-84 I immediate ring, 5-101, 5-107 See R
Outside AUtO Dial, 5-103, 5-105 — 5-106, 5-167, 5-171, 7-2 button, 5-105 with Saved Number Dial, 5-130 maximum number of characters, 5-105 with speaker, 5-134 with special characters, 5-136 outside call, 5-157 can't place, 7-1 — 7-3 line request, 5-93 line select, 5-94 outside line jacks, description of, 2-4 outside telephone lines, 2-4 appear on buttons, 2-9 number of administered, 3-10 Outward Call Restriction, 5-6, 5-48 assigning, 3-34 P Page-All group, 2-8, 3-17 paging group, 2-8 assigning, 3-41 removi
S Saved Number Dial, 5-89, 5-103, 5-130 — 5-131, 5-167, 5-171 button, 5-130 Saved Number Redial, 7-2 Screen calls, 4-5 — 4-6, 5-107 Send Message, 4-7, 5-99, 5-132 — 5-133, 5-169 dial code chart, 5-133 dial code, using, 4-7 serial interface for data collector, 6-9 setting date. See Call Report, 5-45 setting time. See Call Report, 5-45 setting volume for background music, 6-22 SMDR.
T telecommunication devices for the deaf, with auxiliary lines, 5-22 telephone number, privacy with Call Report, 5-44 to forward calls to, change, 3-46 to forward calls to, enter, 3-46 assigning System Speed Dial codes to, 2-23 telephones.
