User`s guide
Call Report
DESCRIPTION
The Call Report feature enables a business to keep records of incoming and
outgoing calls. (In some communications systems, this feature is called
Station Message Detail Recording, or SMDR.)
NOTE:
This feature requires a printer to be connected to the top port on the
control unit processor module.
This feature provides the following type of information in a printed report
(see Figure 3-4) for each incoming and outgoing call:
● The
● The
● The
● The
date and time of each call
dialed numbers of the outgoing call
call’s duration
line and phone on which the call was made or received
● If appropriate, the account number associated with the call
CONSIDERATIONS
DATE
TIME
C 03/30/89 19:00
C 03/30/89 22:44
C 03/30/89 23:59
C 04/01/89 08:56
C 04/01/89 08:56
C 04/01/89 08:58
C 04/01/89 08:59
CALLED NUMBER
5551212
2125551212
IN
9145551234
2125554968
2125552626
5554357
DUR.
LINE STN.
ACCOUNT
00:44:31 802 10 987654321
00:01:00 801 15
765214329
00:06:00 806 27
00:00:00 801 25
00:01:00 801 15
00:05:00 803 19
00:03:00 804
14 6373933843879246
FIGURE 3-4 Example of a Portion of a Call Report.
Call reports are printed automatically as calls go out or come in. This
information helps a business identify abuses in telephone privileges. Call
Report also documents telephone traffic patterns that can be analyzed to
improve efficiency.
If an account code is entered when the call is made, the call report includes
that information. Account codes are helpful in billing customer’s and different
departments of the company for telephone calls that should be charged to
them.
● When you administer the Call Report feature, you can set certain options:
➤ You must set the initial time and date, so that these details appear
correctly on the call report.
➤ Although the system is factory-set to record incoming as well as
outgoing calls, you can set the system not to record incoming calls.
➤ The system is factory-set to record outgoing calls that last at least 40
seconds. However, you can change the minimum duration to record
calls immediately (0 seconds) or after more time has elapsed (up to 255
seconds).
MERLIN II System Features
3-33