User`s guide

Attendant (Automatic)
DESCRIPTION
With the optional MERLIN Attendant, you can have incoming calls answered
automatically and routed to the department or intercom number requested by
the caller. This feature can act as a back up or replacement for a busy attendant
or receptionist. It can also provide after hours call coverage to answer calls after
the company has closed for the evening.
The MERLIN Attendant answers incoming calls on designated lines with a
prerecorded message. The callers are then instructed how to reach the
department or person they’re calling.
CONSIDERATIONS
RELATED FEATURES
● This feature requires the optional MERLIN Attendant.
● Depending on call traffic, one to four ports must be administered for this
feature.
● You must have a basic telephone module to connect the MERLIN Attendant.
● Group Call Distribution
● Night Service
● Transfer
How to Administer
1 Enter administration mode by sliding the T/P switch to P.
2 Press Conference twice.
The administration menu appears.
3 Press
[Stations], [More], [More], [More], [AA/VMS].
4 Enter an available station number from the basic telephone module.
5 Press the Auto Intercom button for the station you want assigned as the port for the MERLIN
Attendant.
Green light on=station is assigned as the port for the MERLIN Attendant.
Green light off=station is not assigned as the port for the MERLIN Attendant.
6 Press Conference to return to the main administration menu or slide the T/P switch to the
center position to leave administration mode.
How to Program
How to Use
See the documentation provided with See the documentation provided with
the MERLIN Attendant. the MERLIN Attendant.
MERLIN II System Features 3-11