User`s guide

NO LIGHTS OR DIAL TONE
PROGRAMMED FEATURE
DOESN'T WORK
CALLS ON HOLD ARE
DISCONNECTED OR LIGHT
CONTINUES TO FLASH
RECALL BUTTON
DOESN'T WORK OR
DISCONNECTS
LINE
● Control unit is not receiving power. Follow the instructions at the end of
this section under “General Tests” to reset the control unit. If the green
power light on the control unit is on and the problem remains, call your
authorized AT&T representative.
● Power outlet is controlled by wall switch. Move the control unit plug to
an outlet that is not controlled by a wall switch.
● Faulty power outlet. Test the outlet by plugging in an appliance that is
known to be working, such as a lamp or a calculator. If the outlet is
faulty, have it repaired by an electrician.
● Feature was incorrectly programmed or changed. Refer to the appropriate
entry in Section 3, “Reference,” or copy the programmable features from
another telephone that does work. For copying procedures, refer to
“General Tests” at the end of this section.
● Faulty control unit or telephone. Program the feature on a second
telephone of the same type and try it again. If the feature still doesn’t
work, contact your authorized AT&T representative. If the feature works
on the second phone, the first phone is defective; call your AT&T
representative.
● The hold disconnect interval is set incorrectly. Refer to the instructions
for “Hold Disconnect Interval” in Section 3, “Reference,” to shorten or
lengthen the interval.
● Your system has Automatic Route Selection (ARS) selected. The recall
button can’t be used with ARS.
● The Recall Timer Interval is set improperly or attempted over a tie line.
Follow the instructions under “Recall Timer Interval” in Section 3,
“Reference” to shorten or lengthen the interval. The Recall feature cannot
be used over tie lines.
CANT’ HEAR CALLER ON
● System not administered for membrane button phone. If a membrane
INTERNAL CALL
button phone is administered as an HFAI/BIS phone, the call is coming in
on voice 1 path while the speaker is on voice 2 path. Follow the
instructions under “Type of Telephone” in Section 3, “Reference,” to
administer the phone properly.
BIS-34 LIGHTS WON'T GO
● HFAI/BIS telephone is improperly administered as a membrane button
OFF OR HFAI LIGHTS
phone. Follow the instructions under “Type of Telephone” in Section 3,
DON'T TURN ON
“Reference,”
to administer the phone properly.
Troubleshooting Procedures 4-3