AT&T ® MERLIN II COMMUNICATIONS SYSTEM Release 3 System Manual
©1991 AT&T All Rights Reserved Printed in USA Issue 4 March, 1991 NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T. To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and include the document number 999-507-146 with your order.
Warranty AT&T warrants that this product will be free from defects in material and workmanship on the date of your purchase, and that it will repair or replace, at its option, without charge for parts or labor, the product if it fails to work, provided that the effect is reported to AT&T within one year of your purchase. If AT&T determines that any defective product cannot be replaced, it may refund your purchase price.
Contents Section 1: Getting Started What’s in This Manual Other MERLIN II System Documentation FCC Notification and Repair Information 1-1 1-2 1-3 Section 2: System Components The Control Unit Type of System MERLIN II System Telephones Phone Accessories 2-1 2-2 2-6 2-17 Section 3: Reference Overview Checklist of Features MERLIN II System Features Quick Reference Guide to Programming Quick Reference Guide to Printing 3-1 3-6 3-8 3-144 3-147 Section 4: Troubleshooting Troubleshooting Procedures 4-1 I
What’s in This Manual The information in this MERLIN ® II Communications System Manual is for use with Release 3 of the MERLIN II system. This manual is divided into four sections, as described below. SECTION 1: GETTING STARTED This section tells you what’s in the manual and what other documentation is available for the system. SECTION 2: COMPONENTS OF YOUR SYSTEM This section describes the control unit, the different system types, and the telephones and accessories available with your system.
Other MERLIN II System Documentation The documents you need to use with your MERLIN II system come packaged with it. Other related documents, listed below, and additional copies of the documents that come with the system can be ordered by calling the AT&T Customer Information Center at l-800-432-6600.
FCC Notification and Repair Information INTERFERENCE INFORMATION NOTICE FCC REGISTRATION AND REPAIR INFORMATION Federal Communications Commission (FCC) Rules require that you be notified of the following: ● This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual and the MERLIN II Communications System Installation, Administration, and Maintenance Manual, may cause interference to radio communications.
➤ If this equipment is to be connected to digital services (1.544 Mbs), report FIC 04DU9-B and SOC 6.0N. ➤ Report the quantities and USOC numbers of the jacks required. ➤ For each jack, provide the sequence in which lines are to be connected, the type lines, the FIC and REN by position when applicable. You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s).
The Control Unit The control unit is the vital core of the system. It provides the power and intelligence for all your telephones, and it directs incoming and outgoing call traffic. All the system’s memory, including systemwide administration, line assignments, and phone programming, resides in the control unit. Figure 2-1 shows a typical control unit with the front cover removed. FIGURE 2-1 The MERLIN II system control unit.
Type of System The type of system selected affects how you handle calls and how you use certain features. The figures below show the three system types (Square, Behind-Switch, and Pooled) and their options. Section 3, “Reference,” identifies how to handle calls and features that are affected by the system type you’re using. The system types and their options are as follows: SQUARE (NONPOOLED) ● Square. Each line appears on a separate button. Square systems can be standard or customized.
With the customized configuration, each line button accesses only one line, but every line doesn’t have to appear on each phone nor do the lines have to appear on the same buttons on each phone. See Figure 2-3. This type of system provides complete flexibility in line assignment; you can assign lines to any available button on a phone, in any order you wish. See “Line Assignments in Square Systems” in Section 3, “Reference,” for more information.
BEHIND SWITCH With this system type, the MERLIN II system operates behind a larger telephone system such as a PBX. Each line appears on a separate button. See Figure 2-4. The fixed feature buttons that appear on MERLIN II system phones, including Conference, Transfer, Drop, and Hold, are controlled by the larger system. See “Line Assignments in Behind-Switch Systems” in Section 3, “Reference.
MERLIN II System Control Unit Line Line Line Line Line D E B C A MAIN POOL WATS Button Access MERLIN II System Control Unit Line A Line B Line C Line D Line E Dial Access Press either pool button then dial 9 for lines A, B, C or dial 890 for WATS lines D, E. MERLIN II System Control Unit Line A Line B Line C Line D Line E Automatic Route Selection Press either pool button then dial an outside number. The system selects the most appropriate line for the call.
MERLIN II System Telephones The telephones you can use with your MERLIN II system are properly known as “voice terminals” because they have programmable buttons for special features. However, we use the terms “phone” and “telephone” throughout this manual since those are the terms most people recognize. SYSTEM DISPLAY CONSOLE OTHER PHONES The main telephone in the system is the MERLIN II System Display Console, which must be used as the administrator console.
BIS-10, BIS-22, BIS-22D, BlS-34, and BlS-34D Phones All BIS models have built-in speakerphones that allow you to make and receive outside calls and intercom calls without lifting the handset. Each line and feature button has dual lights to indicate the current status of features and lines. The BIS-10 phone has two columns of five buttons, each located above the dial pad for incoming lines, intercom, and programmable features. See Figure 2-6. 10-Button phone (BIS-10) FIGURE 2-6 A BIS-10 phone.
The BIS-34 phone has two columns of five buttons, each above the dial pad and two columns of 12 buttons each located to the right of the dial pad. See Figure 2-8. The BIS-34D phone is configured the same as the BIS-34 and has a display at the top of the phone. The display provides a variety of visual aids for most features. See Figure 2-8. Refer to “Display” in Section 3, “Reference,” for more information.
The 34-Button phone has two columns of five buttons above the dial pad for outside lines, intercom, and programmable features. This phone also has two columns of 12 buttons to the-right of the dial pad for Auto Intercom buttons and other programmable features that do not require lights. See Figure 2-10.
The SP-34 phone is a 34-button phone with speakerphone that allows you to place and answer both intercom and outside calls without using the handset. Above the dial pad are two columns of five buttons for outside lines, Auto Intercom buttons, and programmable features. These buttons have dual lights that indicate the current status of lines and features. To the right of the dial pad are two columns of 12 buttons that can be used for programmable features that do not require lights. See Figure 2-12.
7406D phone 7406D phone with Display FIGURE 2-13 7406D and 7406D with Display phones. THE DISPLAY CONSOLE The MERLIN II system display console is the only telephone that can administer MERLIN II System Release 3 features. It is often referred to as the administrator’s console. See Figure 2-14. The display has two lines to provide information about programming, administration, and call status. When the display is not in use, it shows the time, day, and date.
FIGURE 2-14 The MERLIN II System Display Console.
SIGNALS Your phone provides the following signals to announce a call you are about to receive, or to inform you of the status of a call you’re about to place or have placed. In many cases, these signals are the same as the ones generated by your phone at home. NOTE: If your system type is Behind-Switch, your signals may be different. See the documentation provided with the host system. IIIII IIIIIIIIIIII One short and one long ring: Transferred call. A call is being transferred to you.
VOLUME CONTROL You can adjust the volume control lever on the left side of your phone to increase or decrease the loudness of the ringing sound or the speaker. LIGHTS The lights next to the line buttons on your phone show the status of the lines. There are also lights next to the Speaker, Message, HFAI/Mic, Speakerphone, and Microphone buttons.
● Avoid talking until the other person is finished. When you both speak at the same time, transmission may be broken. ● If you have trouble hearing the other person, try increasing the volume level of the speaker. To use the speakerphone, just touch Speakerphone to turn it on and off. The light next to the button shows whether the speakerphone is activated.
TESTING THE PHONES To test the lights and the ringing on your phone, or to verify that your phone has been correctly installed, follow the appropriate procedure below: How to Test a Phone Analog phone: 1 Slide the Test/Program (T/P) switch on the left side of your phone to T. The red and green lights next to your phone buttons flash alternately and the phone rings. 2 Slide the T/P switch to the center position.
Phone Accessories The following accessories can be purchased separately to enhance or expand your MERLIN II system.
General Purpose Adapter With the General Purpose Adapter (GPA) you can connect Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones) to your analog phones. ● The GPA may be used with all phones except the 5-Button and HFAI-10 phones.
NOTE: Do not use the Auto Answer-All feature when an HFU is connected to your phone. Instead, program Auto Answer-Intercom so that the control unit automatically signals you for an incoming intercom call and turns off the HFU when the call is completed. How to Use the Hands-Free Unit To place a call: 1 Without lifting your handset, touch Speakerphone. The speakerphone and microphone lights come on, and you hear the dial tone. 2 Dial the number. 3 When the person answers, begin the conversation.
The attendant can use a headset with the display console. The console has a Disconnect button that allows the attendant with one touch to disconnect an outside call without lifting the handset, or turning off the headset, and then dial another telephone number. The cord on the headset plugs into the headset adapter, and the adapter connects to the phone with a modular cord that comes with the adapter. How to Use the Headset Adapter To place a call: 1 Touch On/Quiet on the headset adapter.
How to Use a Power Failure Telephone Plug the basic telephone into the power failure telephone jack on a control unit module. When there is a power failure, the power failure telephone bridges to the lowest position as shown in Figure 2-15. Place and receive calls on your power failure telephone.
Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features available with your system. Programming vs. Administration Throughout this manual are instructions for “How to Administer,” “How to Program,” and “How to Use” the features of your MERLIN II system.
FIGURE 3-1 The MERLIN II System Display Console Administration Overlay.
Administration Menu Map Figure 3-2 shows an overview of menu-driven administration. This displaybased method of administering features is used only with the MERLIN II System Display Console. The menu map in Figure 3-2 shows the menu-driven administration hierarchy. By referring to this map you’ll always know where you are in the administration process to keep administration time to a minimum. To enter administration mode, slide the T/P switch to P and press Conference twice.
FIGURE 3-2 Administration Menu Map.
Forced Idle Signals To perform most administration procedures, the system must be idle, that is, have no calls in progress. If you get the message “System Busy,” you must wait until the system is idle, then try the procedure again later. Printouts If you have a printer, you can get printouts that show how certain features have been administered. You order printouts by entering a code or pressing a button at the Display Console while you’re in administration mode.
Checklist of Features There are hundreds of combinations of features available with your system. These checklists suggest features that maybe appropriate for your business. If a question describes your business environment, check the features listed below it to see if they could improve your call handling. After you read the feature descriptions in Section 3, “Reference,” put a checkmark in the box next to each feature you plan to use.
Is your business a hotel or motel? ❑ Call Report ❑ Extended Station Status ❑ Flexible Numbering ❑ Reminder Service Do you require after-hours phone coverage? ❑ MERLIN Attendant ❑ Night Service Do you send and receive data over phone lines? ❑ Auto Answer-All ❑ Modem Pooling ❑ Data Hunt Groups Will your system attendant handle internal calls? ❑ Call Coverage ❑ Labels for Stations ❑ Message ❑ Posted Message ❑ Leave Word Calling Do you want to reduce employee toll call abuse? ❑ Allowed Lists ❑ Call Repor
MERLIN II System Features The features of the MERLIN II system are presented in alphabetical order to help you find them quickly. Refer to the “Checklist of Features” at the beginning of this section if you need help selecting the features that are best for your specific needs. Account Code Entry DESCRIPTION If your system uses the Call Report feature, you can include account numbers in the printed report.
Allowed Lists DESCRIPTION When the MERLIN II system is first set up, all phones can be used for all types of calls. You can then restrict selected phones so that people can use them to place only intercom or local calls (see Call Restriction). However, if that is too limiting, you can use the Allowed Lists feature to allow people with restricted phones to call particular area codes and/or exchanges. Using the Allowed Lists feature, you assign lists of these permitted numbers (allowed lists) to the phones.
How to Administer (Continued) 13 Take the appropriate action: ➤ If you want to give phones access to allowed lists, press [AllowTo], and go on to step 4 of the procedure below. ➤ Press Conference to return to the main administration menu, or leave administration mode by sliding the T/P switch to the center position, To assign lists to phones: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears.
Attendant (Automatic) With the optional MERLIN Attendant, you can have incoming calls answered automatically and routed to the department or intercom number requested by the caller. This feature can act as a back up or replacement for a busy attendant or receptionist. It can also provide after hours call coverage to answer calls after the company has closed for the evening. DESCRIPTION The MERLIN Attendant answers incoming calls on designated lines with a prerecorded message.
Attendant Position Setting DESCRIPTION You must identify the stations that will be attendant positions. CONSIDERATIONS ● The system always recognizes the console that is plugged into station jack 01 (intercom 10) as an attendant position. ● Every fourth analog station jack can be used for an attendant position. ● No more than two stations on a single analog phone module can be designated as attendant positions. ● A MERLIN II system can have a maximum of eight attendants.
Auto Answer-All DESCRIPTION If you want calls to be answered automatically by an optional modem or an answering machine connected to your phone, you need to program an Auto Answer-All button. CONSIDERATIONS ● You can have both Auto Answer-All and Auto Answer-Intercom programmed for your phone; however, the two features cannot be turned on at your phone at the same time. ● If you want an answering machine to answer intercom calls, use the Auto Answer-All rather than the Auto Answer-Intercom feature.
Auto Answer-Intercom DESCRIPTION You may have an optional Hands-Free Unit connected to your phone. If you want it to go on automatically when you receive intercom calls so that you can answer them without lifting your handset, you need to program an Auto Answer-Intercom button. CONSIDERATIONS ● You should use the Auto Answer-Intercom feature instead of Auto Answer-All to activate a Hands-Free Unit when intercom calls come in.
How to Use How to Program 1 Label a button (one with lights is preferred but not required). 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *91 plus an intercom number. 5 Program another feature or leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) To place a ringing intercom call with one touch: 1 Press the Auto Intercom button for the intercom number you want to reach.
How to Use How to Program 1 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 2 Dial **. 1 Lift your handset or press Speakerphone. The MERLIN II system connects you to the first free line in your Automatic Line Selection sequence. 3 Press the line buttons in the order you prefer. 4 To program other features, dial ** again. Otherwise, leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.
How to Administer 1 Have the completed Forms for ARS Tables handy. 2 Enter administration mode by sliding the T/Pswitch to P. 3 Press Conference twice. The administration menu appears. 4 Press [More], [Tables] to reach the ARS Tables screens. 5 To specify how many tables are 6-digit tables: a Press [ARS-6dgt]. b Dial the number of 6-digit tables (0 through 8) and press [Enter]. 6 To add an area code or exchange to the Area Code/Exchange section of a table: a On the Tables screen, press [ARS-Inp].
How to Administer (Continued) e Perform the appropriate step: ➤ To add an absorption code to this entry, press [Enter] and go on to step f. ➤ To enter the pool number for the next entry on this table, press [Next] and go back to step c. Dial an absorption code (0 through 5).
How to Program No programming necessary. How to Use To place an outside call using ARS: 1 Press one of the Pool Access buttons, unless a red light next to the button is already on. 2 Lift your handset or press Speakerphone. 3 Dial the outside telephone number you want. You hear beeps instead of Touch-Tones or rotary clicks as you dial. 4 Wait a few moments for the call to be completed. If you hear a busy signal that is faster than normal: 1 Press the same Pool Access button you used to begin your call.
How to Program How to Use No programming necessary. To place calls on a basic telephone connected to a Basic Telephone (012) Module: ● If you have a square system, dial 88 to access an outside line. The system automatically connects you to the first available line assigned to your telephone. ● If your system type is Button Access to Line Pools, dial 9 to access the main pool. You can dial 88 to access another available line or line pool, if one is assigned to your telephone.
Square systems Pooled systems with Dial Access to line pools FIGURE 3-3 Dial Codes for using a Basic Telephone connected to a BTMI-2 or OPTI Behind-Switch Operation DESCRIPTION The MERLIN II system can be administered to operate behind another system, such as a PBX or Centrex system. A system administered for behind-switch operation has several characteristics that distinguish it from other system types, as shown below.
Fixed Features Pressing Conference, Drop, or Transfer sends unadministered signal to the host switch to perform the function in the host system. To use the MERLIN II system Conference, Drop, and Transfer features, you can program local fixed feature buttons, as described below in “How to Program”. NOTE: The Hold button works the same way in both systems, so there is no need to program it for local use.
How to Administer To choose Behind Switch as the system type: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [System], [Type], [More], [BehindSw]. You see the message “System is Re-starting,”and the administration menu reappears. 4 Press Conference to return to the main administration menu, or leave administration mode by sliding the T/P switch to the center position.
How to Program In systems set for behind-switch operation, you can program buttons that let you: ● Use dial codes to access features while you’re on a call ● Use the MERLIN II system Conference, Transfer, and Drop features instead of the equivalent features of the host system Speed Dial Access: 1 Label a button “Speed Dial Access.” 2 Enter programming mode by sliding the T/P switch to P. (Digital phones 7406B and 7604D: Dial #33.) 3 Press the button you want to program. 4 Dial *20.
Bridging on Shared Lines DESCRIPTION If you share a line with another person in a square or behind-switch system, you can easily join (or “bridge” onto) a call in progress on that line. You can also join a conference call by pressing a line button and lifting your handset. CONSIDERATIONS ● A maximum of three people connected to the MERLIN II system, including the originator of the call, can bridge onto a call at one time.
Call Coverage DESCRIPTION The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear on your phone. When Call Coverage is in effect, calls ring at both phones. For primary coverage, calls ring at both phones simultaneously. For secondary coverage, the phone that’s being covered rings first, then, if the call is not answered, the call rings at the phone of the person who is covering the calls.
How to Use How to Program 1 Label a button with lights. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *40 to assign primary coverage or *50 to assign secondary coverage. 5 Press the Auto Intercom button or dial the intercom number of the person you are covering.
CONSIDERATIONS 3-28 MERLIN II System Features ● Calls can’t be forwarded to phones that have Do Not Disturb activated. ● Voice announcements can’t be forwarded. ● Forwarded calls can be answered using Call Pickup or Auto Answer-All. ● A call can be forwarded only once. For example, if phone A’s calls are forwarded to phone B and phone B’s calls are forwarded to phone C, a call that comes into A is forwarded only to B, not to C.
How to Use How to Program 1 Label a button with lights. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *33. 5 Program another feature or leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) To activate Call Forwarding: 1 Take one of these actions: ➤ Press Call Forwarding. ➤ Press Intercom-Ring, lift the handset, and dial *89.
Call Park You can use the Call Park feature to put an outside or intercom call on hold temporarily, that is, to park the call at your own phone. Then another person can pick the call up from any phone in the system. DESCRIPTION The Call Park feature is especially useful in a pooled system. The attendant can park a call and then tell the person for whom the call is intended which line to pick up.
Call Pickup You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system. DESCRIPTION You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you press instead of dialing the code. You can also program individual Call Pickup buttons to pick up calls at specific phones or on specific lines.
Call Pickup Groups A member of a Call Pickup Group can answer a call that is ringing at any other group member’s phone by dialing a code or pressing a button. The group member picking up the call doesn’t need to know the intercom number of the ringing phone. The system connects him or her to the ringing phone automatically. DESCRIPTION Group members can pick up intercom, outside, transferred, and covered calls at each other’s phones. They can transfer outside calls to other phones in the system.
Call Report DESCRIPTION The Call Report feature enables a business to keep records of incoming and outgoing calls. (In some communications systems, this feature is called Station Message Detail Recording, or SMDR.) NOTE: This feature requires a printer to be connected to the top port on the control unit processor module.
➤ RELATED FEATURES If you have assigned a System Speed Dial code to an outside number, you can specify which of these numbers should be printed on call reports and which should remain private. When a System Speed Dial code is designed as private or “marked,” the 4-digit code ( #600 through # 729) is printed on the call report in place of the telephone number. ● A call report includes only the first 15 digits of a telephone number or account code.
How to Administer (Continued) To specify Call Report options: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [Options], [More], [ S M D R ] . 4 Press [MinTime]. 5 Dial the minimum call duration in seconds (0 through 255). NOTE: Use backspace or Drop to erase the current entry. 6 Press [Enter]. 7 Press [CallRep].
Call Restriction can also be used in combination with features such as Allowed Lists and Automatic Route Selection to further reduce the costs of operating your MERLIN II system. CONSIDERATIONS RELATED FEATURES ● If call restrictions are too limiting, you can keep phones unrestricted but set up Disallowed Lists to prevent calls from being made to certain numbers or you can restrict phones but assign one or more Allowed List—numbers that individuals may call beyond the established restrictions.
How to Administer (Continued) To administer call restrictions: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [Stations], [Restrct]. 4 Press the Auto Intercom button for the phone that you want to restrict. 5 Press [Enter].
Camp On DESCRIPTION You can use the Camp On feature to transfer an outside call to a busy phone. The call stays on hold until the phone becomes available, then rings through automatically. Camp On makes it unnecessary to place the call on hold, recheck the busy phone until it becomes available, and then transfer the call. Calls can stay “camped” for up to five minutes without any attention from the person who originated the Camp On procedure.
How to Use How to Program 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *29. 5 Program another feature, or leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) 1 If the phone to which you are transferring a call is busy and the caller is willing to wait, press Camp On or dial #57.
How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Cntr Prg]. 4 Press the Auto Intercom button for the phone to be programmed. 5 Press [Enter]. 6 If the display shows “System busy—please wait” try again later. If not, go to step 7. 7 Perform the steps shown in the programming procedure for the feature, except for entering and leaving programming mode.
FIGURE 3-6 Button location codes for digital (7406D) phones. Conference DESCRIPTION CONSIDERATIONS When you want other people to join a call in progress, you can use the Conference feature to set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving only yourself and people outside the system, or a combination of the two.
● Under heavy use of the Conference feature, other people in the system may not be able to initiate or add more participants to a conference call. ● Adding a tie line to a conference call is not recommended due to possible reduction of transmission quality. How to Use How to Program No programming necessary. To set up a conference call when one of the participants is already on the line: 1 Press Conference. 2 Press a free line button or intercom button. 3 Dial the number.
Coverage Inhibit With a Coverage Inhibit button, you can temporarily deactivate the Call Coverage feature at the phone of someone who has been covering your calls. Calls to your phone do not ring at that phone until you deactivate Coverage Inhibit. DESCRIPTION CONSIDERATIONS ● This feature is very useful in a system with more than one attendant.
Dialing Timeout Interval For Rotary Lines DESCRIPTION When a person places an outside call on rotary lines, your system is factoryset to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clicks. As a result of this interval, people in your business may find they are being connected to calls after the person they are calling has already answered.
Direct Inward System Access DESCRIPTION The Direct Inward System Access (DISA) feature allows remote access to MERLIN II system phones and lines. By placing calls on lines administered for DISA, callers outside the system can do the following: ● Place calls to a particular intercom number in the MERLIN II system without going through an attendant.
How to Administer 1 Have a completed Form 1a, System Form—Incoming Lines, handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Lines], [ D I S A ] . 5 If callers must dial a password to make DISA calls, dial a four-digit password. (If you don’t want to administer a password, go on to step 6.) 6 Press [Enter]. 7 Press [NoRestr] for no restriction, or press [InwdOnly] for inward restriction.
For example, to prevent billable calls to the 976 exchange in any area code (976 is an exchange that is used for telephone services such as time, weather reports, and lottery announcements), you can enter three wildcard characters to represent the area code so that the system denies access to 976 exchanges in every state. CONSIDERATIONS RELATED FEATURES ● Each of the eight Disallowed Lists can contain numbers up to 12 digits, including wildcard characters (Hold).
How to Administer To create a Disallowed List: 1 Have the completed Form 5l, Disallowed Lists, handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [More], [Tables], [More], [More], [DisList]. 5 Dial the number of the list (0 through 7) immediately followed by the entry number for the list (0 through 9). NOTE: To remove an entry, press Drop or backspace over the entry. 6 Press [Enter].
Display DESCRIPTION Displays come with the MERLIN II System Display Console and the BIS-34D, the BIS-22D, the SP-34D, and the 7406D phone with Display. Displays can also be purchased separately and added later to 7406D phones. The display provides information that can help you handle calls and messages and program your phone more easily. For example, when you make a call, internal or external, the number appears on the display screen.
Feature Display Description Acct? When you press the Account Code Entry button, the display prompts you to enter the account code. Acct? 1234567 As you dial an account code or when you press a button that contains an account code, such as an Outside Auto Dial button, the digits are printed on the display screen. Administration Mode Administration When you enter administration mode by pressing the Conference button twice, this display appears on the screen.
Display Feature Program Mode Special Characters ProgramMode 16 When you begin programming, the display tells you that you are in the program mode and the intercom number of the phone you are programming. *9092015556789 As you dial characters for the programming procedures, the characters appear on your screen. Last Number If you press a button that has already been programmed, the display identifies the name of the feature on that button.
How to Use How to Program To set the clock: To set the timer: 1 Press Set. The Clock Set display appears. 1 Press Timer. The Timer Function display appears. 2 Press Day to set the day of the week. 2 To start the timer from 00:00, press Start. 3 Press Time. 4 Use the Hour and Min arrow keys to set the time. (Up arrows raise the numbers and down arrows lower the numbers.) 3 To return the timer to 00:00 and start the timer again, press Reset.
Time-Keeping Features of the BIS-34D, BIS-22D, and Sp-34D Phones The time-keeping features of the BIS-34D, BIS-22D, and the SP-34D phones allow you to set an alarm as well as the clock and date. NOTE: The BIS-22D display phone functions the same as the BIS-34D. How to Use How to Program To set the time, day, and date: To start the timer: 1 Press Set until the item you want to change flashes. 1 Press Time/Timer. 2 Press Fwd or Rev to advance or reverse the time, day, or date.
How to Use How to Program To prevent calls from ringing at your phone: 1 Label a button with lights. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 1 Press Do Not Disturb. The green light next to the button goes on. 3 Press the button you want to program. This feature remains active until you: 4 Dial *71. 1 Press Do Not Disturb again. The green light next to the button goes off.
Executive Barge-In DESCRIPTION If you must contact a person whose phone is busy or has Do Not Disturb activated, you can use Executive Barge-In to bridge onto the call or override Do Not Disturb. CONSIDERATIONS ● This feature must be programmed onto a button. ● You cannot use Executive Barge-In with Group Call Distribution groups. ● If the target phone is in programming mode or has Privacy activated, you will hear a busy signal if you try to use Executive Barge-In.
but not cleaned, ES Status 2 to indicate that the room is available and cleaned, or ES Status 0 to indicate that the room is occupied and the phone is in regular call-handling state. In both ES Status 1 and ES Status 2 states, the phones are outward restricted and cannot place outgoing calls. NOTE: The attendant will be unable to change the ES Status if the phone in the room is in use, has Do Not Disturb activated, or is in programming mode.
How to Administer To specify ES Status mode of operation: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [Options], [More], [Status]. 4 Select [Hotel]. 5 Press Conference to return to the main administration menu, or leave administration mode by sliding the T/P switch to the center position. To put attendant consoles into ES Status display mode: 1 Enter administration mode by sliding the T/P switch to P.
How to Use How to Program This feature requires programming ES Status buttons at phones and attendant consoles. The buttons at a phone are used to put it in ES Status 1 or ES Status 2. Attendant consoles can have buttons that give other phones different ES Status, including ES Status 0, which is regular callhandling state. To program ES Status buttons on MERLIN II system phones: 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.
Flexible Numbering DESCRIPTION Flexible Numbering allows you to change the identifying numbers assigned by the system to intercoms and lines so that the numbers are more meaningful to your business or more convenient for callers. For example, the intercom numbers for phones in hotel rooms can be changed so that they match the room numbers, such as 401, 402, etc. This way hotel guests can easily remember the number to the phone in their rooms.
● The following numbers are reserved for system use and cannot be used for flexible numbering: 7, 76, 77, 78, 760 through 783, and 7600 through 7839. ● If a flexible number is invalid or conflicts with a number already assigned, the console beeps. ● There are some unused numbers already available that you can assign to stations without initializing. The numbers are 784 through 799, 857 through 869, 876 through 880, and 888 through 889.
How to Administer To assign single numbers: 1 Enter administration mode by sliding the T/P switch to the center position. 2 Press Conference twice. The administration menu appears. 3 Press [FlexNum], [Single]. 4 Press the appropriate button depending on whether you’re renumbering a line, station, line pool, page group, or Call Distribution group. 5 Perform one of the following: ➤ Enter the current number of the station, line, line pool, or group.
CONSIDERATIONS RELATED FEATURES ● Forced Account Code Entry applies only to outside calls that the user originates. The user can answer outside calls, add outside lines to a conference call that he or she has originated, bridge onto an in-progress call, generate a switchhook flash, or select an alternate ARS routing pattern without entering an account code. ● People whose phones are administered for Forced Account Code Entry can also use the standard Account Code Entry feature.
How to Use How to Program 1 Label a button with lights. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *82. 5 Program another feature, or leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) With the Forced Account Code Entry feature in place, you must enter an account code in order to make an outside call.
How to Program How to Use (Continued) See previous page. To place a call on a basic telephone administered for Forced Account Code Entry: 1 Lift the handset. You hear the intercom dial tone. 2 Dial #22, the code for the Account Code entry feature. 3 Dial the appropriate account code (maximum of 16 digits). 4 Dial #22 again to store the Account Code. NOTE: You must finish dialing the codes within 15 seconds of lifting the handset, or the feature will be canceled.
● You cannot transfer a call with voice announcement to a GCD group. The call is transferred successfully, but the person at the other phone cannot hear your voice announcement. ● This feature cannot be used over a tie line. How to Administer 1 Have your completed Forms 4c and 4d, Group Call Distribution Forms, handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Stations], [More], [GrpCall].
How to Program 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) How to Use To place an intercom call to a Group Call Distribution group: 1 Press Intercom-Voice or Intercom-Ring. 3 Press the button you want to program. 2 Lift your handset. 4 Dial *91 plus a Group Call Distribution code (870 through 875 or a code assigned through Flexible Numbering). 3 Press the button for the group or dial the appropriate rode.
How to Administer 1 Have your completed Forms 4b, Group Page Assignments, handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Stations], [More], [PageZn]. 5 Dial the number of the paging group to which you want to add or remove phones. This can be the default code (881 through 886), a code assigned through Flexible Numbering, or the group’s logical ID number (#1 through #6). 6 Press [Enter].
Hold DESCRIPTION When you need to put someone on hold, use the Hold feature. CONSIDERATIONS ● When you leave a call on hold for more than a minute, your phone rings to remind you the call is still on hold. ● If you are having problems with callers on hold being disconnected, or if the light next to the held call continues to flash after a person outside the system has disconnected the call, you should reset the disconnect interval for your system.
CONSIDERATIONS If your system has either of the following problems, change the Hold Disconnect Interval. ● If a caller waiting on hold is disconnected, the disconnect interval setting of your MERLIN II system is shorter than the setting at your local telephone company’s central office.
CONSIDERATIONS RELATED FEATURES ● If you program an Auto Intercom button for the intercom number you want to call, you can dial the number with one touch. ● If the person you are calling has activated the Voice Announcement Disable feature, any intercom call you place with Intercom-Voice rings rather than beeps at the person’s phone, and you cannot give your voice announcement.
NOTE: When transferring a call from a basic telephone, you will not hear an intercom dial tone. How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [Options], [More], [More], [More]. 4 Press [ICMdial]. 5 Take the appropriate action: 6 ➤ Press [Internl] to provide the MERLIN II intercom dial tone. ➤ Press [Externl] to provide the outside line dial tone.
● Labels can contain up to 7 characters, including capital letters, numbers, and the special characters listed below under “How to Administer.” ● A line label can identify the line a call is coming in on but does not identify the number from which the call is made. How to Administer To assign labels to lines: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Label].
How to Administer (Continued) To assign labels to stations: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Label]. The system prompts you to designate the type of labels you are assigning. 4 Press [Stations]. The system prompts you to enter the station number. 5 Dial the station (intercom) number. 6 Press [Enter]. NOTE: To correct the entry, press backspace then press [Enter].
How to Use How to Program To redial the last number you dialed: 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *73 (you do not need to dial an outside number). 5 Leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) 1 Without lifting your handset, press Last Number. Your phone speaker goes on and you hear dialing.
CONSIDERATIONS RELATED FEATURES ● The person to whom you are sending a message must have a display phone. However, you do not need a display phone in order to send a message. ● For the Return Call, Delete Message, Next Message, and Scroll features, you can use a dial code instead of programming a button. ● Each display phone can store up to 10 messages. Once a display phone has stored the maximum 10 messages, no other messages can be stored in the message box.
Line Assignments in Behind-Switch Systems DESCRIPTION The MERLIN II system can operate behind a larger system. See “BehindSwitch Operation” in this section. The system automatically assigns the first line, default line 801, to all attendants as the prime line. It then assigns all other lines to that console as secondary lines, with delayed ring. These lines are assigned to buttons in the same order as lines are assigned to attendant consoles in other types of systems.
By default, the system assigns all lines to buttons on attendant consoles in the order indicated by the numbers. It assigns only a prime line to analog phones and basic telephones. If you assign additional lines, they appear on buttons in the order shown. The line on button 1 is always the prime line. FIGURE 3-7 The order in which secondary lines are assigned to buttons on attendant consoles and analog phones.
By default, the system assigns only the prime line to 7406D phones. If you assign additional lines, they appear on buttons in the order indicated by the numbers. FIGURE 3-8 The order in which secondary lines are assigned to buttons on digital phones.
How to Administer 1 Have your completed Forms 3a through 3g, Station Configuration Forms handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Stations], [Line/Pool]. 5 Press the Auto Intercom button for the phone. 6 Press [Enter]. A steady green light comes on next to the phone’s Auto Intercom button. The system gives a 2-beep signal for you to begin.
How to Use How to Program No programming necessary. The guides for users and attendants explain how to place calls in behind-switch systems. Be sure that everyone in your business knows how to use the line buttons in a behind-switch system. Line Assignments in Pooled Systems DESCRIPTION CONSIDERATIONS 3-80 MERLIN II System Features To administer lines in pooled systems, you group interchangeable outside lines into pools that people can access with a single button or a dial code on their phones.
RELATED FEATURES ● On analog phones, the system automatically assigns the main pool or pool Access to the two buttons above the Intercom buttons, and you cannot change this assignment. On the 7406D phone, the main pool or Pool Access is automatically assigned to buttons in the leftmost and middle column. Figures 3-9 and 3-10 show the order in which lines are assigned to phones in pooled systems.
By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column. FIGURE 3-10 The order in which lines and line pools are assigned to the 7406D digital phones.
How to Administer Before you assign lines, be sure that your system is administered for the appropriate type of pool access (see “System Type” in this section). To assign lines to line pools: 1 Have your completed Form 1a, System Form—Incoming Lines handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Lines], [Pools]. 5 Dial the pool code (codes are 9 and 890 through 899). 6 Press [Enter].
How to Administer (Continued) d In response to the prompt, press the Auto Intercom button of the station you are copying to. e Press [Enter]. You hear a 2-beep signal to let you know that the copy procedure is complete. f Repeat steps b through e for each phone to which you want to copy line assignments. g Press [Exit] to return to the Stations screen. 8 Press [Line/Pool] and repeat steps 2 through 7 to assign additional lines or pools to buttons.
How to Program How to Use No programming necessary. The MERLIN II System User’s Guides explain how to place calls in different types of pooled systems. Be sure that everyone in your business knows how to use the line pools. Line Assignments in Square (Nonpooled) Systems DESCRIPTION CONSIDERATIONS In square systems, each line appears on a separate button on the phones. How you assign lines in a square system depends on the type of configuration your system has.
RELATED FEATURES ● If a loudspeaker paging system is connected to your system and the system is administered for Loudspeaker Page, you can assign Loudspeaker Page to line buttons on any station, including attendant consoles. ● When changing from a pooled system to a square system, first remove all the pools from the phones. If the pools are not removed, the phone will have non-functioning pool buttons instead of the intended square lines.
By default, the system assigns the first three lines to 7406D phones in the order indicated by the numbers. If you remove those lines and assign others to the 7406D phone, the new lines are assigned to buttons in the order shown. FIGURE 3-12 The order in which lines are assigned to buttons on digital phones in a square configuration.
How to Administer 1 Have your completed Forms 3a through 3g, Station Configuration Form handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Stations], [Line/Pool]. 5 Press the Auto Intercom button for the phone. 6 Press [Enter]. NOTE: If the phone is being used, the message, “Station Busy - Please Wait,” shows on your display. You must either wait until the station becomes available or try again later.
Line Request If the line on which you want to place a call is busy, you can use Line Request to have the system alert you when the line becomes idle. DESCRIPTION CONSIDERATIONS ● The Line Request feature can be used with lines that appear on buttons. It cannot be used with Pool Access buttons. ● If you press another line button or if you place or receive a call after you have pressed the line button, your line request is canceled.
Loudspeaker Page DESCRIPTION When you have an optional loudspeaker paging system attached to the control unit of the MERLIN II system, you can page people and make announcements over the system from your console or phone. You must identify the line jack to which the loudspeaker paging system is connected, then you can assign that line to attendant consoles and appropriate phones. CONSIDERATIONS RELATED FEATURES ● There can be only one Loudspeaker Page system jack.
How to Program No programming necessary. How to Use 1 Press Loudspeaker Page. 2 Lift your handset. 3 Make your announcement. 4 Hang up. The loudspeaker turns off automatically. Manual Signaling DESCRIPTION You can use a Manual Signaling button to generate a beep at a co-worker’s phone. Program a Manual Signaling button for each person you want to signal. CONSIDERATIONS ● You can signal someone with a Manual Signaling button while you have an outside call in progress.
Message How you respond to a Message light depends on the type of phone you have. DESCRIPTION CONSIDERATIONS RELATED FEATURES ● When the light next to the Message button is lit on a phone without a display, call your attendant to get your messages. ● When the Message light is lit on a display phone, someone in the system has left you a message. Use your Message button to check your display for messages. ● The 7406D with Display phone has a Message light, but not a Message button.
Music-on-Hold DESCRIPTION When you have Music-on-Hold, you can provide background music for callers whom you have placed on hold, and you can provide music for selected areas of your building through the loudspeaker paging system. You can use a radio, tape player, or stereo system as a music source for this feature. NOTICE: CONSIDERATIONS RELATED FEATURES Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party, such as ASCAP or BMI.
Night Service DESCRIPTION Night Service for the MERLIN II system has several options for assigning telephones for after-hours operation. You can administer these features in any combination to meet the current needs of the office. When the attendant goes off duty, he or she can activate the Night Service options. Once you select the Night Service feature, you can assign telephones to Night Service in one of three ways: CONSIDERATIONS 3-94 MERLIN II System Features ● Group Assignment.
RELATED FEATURES ● Attendant (Automatic) How to Administer Night Service with Group Assignment: To add or remove phones from Night Service groups: 1 Have your completed Form 7a, Enhanced Night Service with Group Assignment, planning form handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [More], [Night]. 5 Press [Group].
How to Administer (Continued) 6 Press [Enter]. NOTE: Removing the password deactivates the Outward Restriction feature. To restore Outward Restriction, you need to create a new password. 7 To administer emergency telephone numbers, press [Emerg]. 8 Dial the entry number (0 through 9) of the telephone number on the allowed list and press [Enter]. 9 Take the appropriate action: ➤ To add or change an entry, dial the telephone number (maximum of 12 digits) and press [Enter].
How to Administer (Continued) 7 Perform one of the following operations: ➤ To remove the existing automatic start time for this day, press [Enter]. ➤ To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format, then press [Enter]. (For example, if you want Night Service to go on at 5:30 p.m., dial 1730). 8 To set the time when Night Service should go off, press [Stop].
How to Program How to Use 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) To Turn Night Service On and Off: A green light next to the Night Service button is on whenever Night Service is in effect. To turn Night Service on or off: 3 Press the button you want to program. 1 Press Night Service (or dial #39). 1 Label a button. 4 Dial *39. 5 Continue programming or leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.
CONSIDERATIONS ● You can use the Notify feature in addition to the Message feature. ● In order to receive a message from a person with a Send button, the person receiving the message must have programed a Receive button on his or her phone labeled with “Receive” and the name of the person sending the message. ● You can have as many Send or Receive buttons on your phone as you want and as you have available programmable buttons.
● This feature is useful for screening calls before passing them on to someone else in the office. ● One-Touch Hold with Call Announcement is the most suitable option for square systems, unless everyone in the system has a button for each line. ● Behind-switch systems are factory-set for One-Touch Hold with Call Announcement, and this cannot be changed.
Outside Auto Dial DESCRIPTION You can use the Outside Auto Dial feature to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, account numbers, and PBX, Centrex, or Custom Calling feature codes. Whenever instructions tell you to dial an outside number, you can press an Outside Auto Dial button instead.
How to Use How to Program To dial an outside number with one touch: 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *90 and, if required, a Pool Access number and two pauses (press Hold twice) plus a telephone number or a PBX or Centrex code. 2 When you hear the other person answer, lift your handset or speak into your speakerphone.
PBX, Centrex, or Custom CalIing Features DESCRIPTION Your MERLIN II system may work behind a PBX or a Centrex system and be configured for behind-switch operation. You may also use non-MERLIN Custom Calling features. If you are operating behind a host system or using non-MERLIN Custom Calling features, see “How to Use” below for some important information. RELATED FEATURES ● Recall How to Use How to Program 1 Label a button.
Personal Speed Dial DESCRIPTION You can assign a 3-character Personal Speed Dial code (from #01 through #24) to telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial. This feature is intended for people who have 5-button or 10-button analog phones or basic telephones that don’t have available buttons on which to program the Outside Auto Dial feature. A Personal Speed Dial code can represent a sequence of up to 16 numbers and special characters.
How to Use How to Program The Personal Speed Dial feature cannot be assigned to a button. 1 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 2 Dial a Personal Speed Dial code (#01 through # 24). 3 Dial *90 and, if required, a Pool Access number and two pauses (press Hold twice) plus a telephone number or a PBX, Centrex, or Custom Calling feature code. To place a call using a Personal Speed Dial code: 1 Lift your handset.
How to Program Personalized Ringing for an analog phone: 1 Enter programming mode by sliding the T/P switch to P. You hear the ringing sound your phone makes. 2 Press Speaker. You hear another ringing pattern. Press Speaker repeatedly until you hear a ringing pattern you like. 3 Leave programming mode by sliding the T/P switch to the center position. Personalized Ringing for a digital phone: If you have a 7406D phone, use one of these procedures to select a ringing pattern for your phone.
How to Program (Continued) How to Use To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406D phone.) See previous page 1 Enter programming mode by dialing #33. 2 Dial #56. You hear the ringing sound your phone makes. 3 Dial #56 again. You hear another ringing pattern. 4 Dial #56 repeatedly until you hear a ringing pattern you like. 5 Continue programming or leave programming mode by dialing #00.
How to Administer To create a new message: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Label]. 4 Press [PostMsg]. 5 Dial the message number (01 through 20). 6 Press [Enter]. 7 Enter your new message. NOTE: If you are replacing a message, use the backspace key to type over the existing message or press Drop to erase the entire message. 8 Press [Enter].
How to Use How to Program To prevent others from joining your calls: 1 Label a button with lights. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 3 Press the button you want to program. 4 Dial *72. 5 Leave programming mode by sliding the T/P switch to the center position. (Digital phones: Dial #00.) 1 Before placing or receiving a private call, press Privacy (or dial #31). If the feature is programmed on a button, the green light next to the button goes on.
How to Use How to Program To program a Recall button on digital phones: To disconnect a call using a Recall button: 1 Label a button. 1 Press Recall. 2 Enter programming mode by dialing #33. 3 Press the button you want to program. 4 Dial *89. To generate a switchhook flash: 1 Press Recall. 2 Press Hold (Pause). 5 Continue programming or leave programming mode by dialing #00.
How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [ O p t i o n s ] , [More], [More], [Recall]. 4 Dial number to specify timer interval: ➤ 0 = 350 milliseconds ➤ 1 ➤ 2 = 650 milliseconds ➤ 3 = 1 second = 450 milliseconds 5 Press [Enter]. 6 Press Conference to return to the main administration menu or leave administration mode by sliding the T/P switch to the center position.
● If the phone is busy or no one answers when the system sends the reminder, it is identified to the attendant as a missed reminder and can only be cleared with the Reminder Cancel button. ● Reminders override the Do Not Disturb feature. They cannot be transferred and aren’t sent to covering phones. ● If there are no missed reminders, the missed reminder call display shows, “No Missed Reminder Calls.
How to Use How to Program To program a Reminder Set button: 1 Label a button. 2 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) Procedures for setting and canceling Reminder Service calls from attendant consoles and from individual phones are somewhat different. Follow the appropriate procedure below. 3 Press the button you want to program. If your console or phone has a display, it shows the following: 4 Dial *28.
How to Program See previous page How to Use (Continued) 4 To indicate a.m. or p.m.: ➤ For a.m. dial 2 (A) ➤ For p.m. dial 7 (P) 5 Repeat steps 2 through 4 for each phone. 6 If the light next to Reminder Set goes off, indicating an invalid entry, repeat steps 1 through 4. 7 Press Reminder Set or hang up. You can check these settings by pressing Reminder Set, then pressing each Auto Intercom button in turn. When you’re finished, press Reminder Set again.
How to Use (Continued) How to Program See previous page To receive a reminder: 1 When your phone rings, lift your handset. You hear the Reminder Service Touch-Tones. To see if reminders have been missed (Display Console): 1 When the green light next to Missed Reminder flashes, press that button. The green light becomes steady and “Missed Reminder” appears on the display. To clear missed reminders: 1 Press Reminder Cancel. “Event Deleted” appears on the display.
RELATED FEATURES ● Automatic Line Selection ● Ringing Options How to Use How to Program To enable or disable Ringing/Idle Line Preference: When you receive an outside call: 1 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.) 2 Press a line button. 1 Lift your handset or press Speakerphone. If you have Ringing/Idle Line Preference, the MERLIN II system connects you to the ringing line.
Ringing Options DESCRIPTION When a square or behind-switch system is installed, the lines at each phone ring immediately when a call comes in on them. In pooled systems, the two pool buttons above Intercom-Voice are factory-set for no ring. You can change these factory-set ringing options to suit your needs, selecting the ringing options you prefer for individual lines or for all your lines. You can set lines so that incoming calls ring immediately, after a delay, or not at all.
How to Use How to Program You can assign immediate, delayed, or no ring to individual lines or line pools on your phone or you can program the same option for all your lines and line pools. You assign Abbreviated or Repeated Ringing to all your lines or line pools. 1 Enter programming mode by sliding the T/P switch to P. (Digital phones: Dial #33.
Saved Number Redial DESCRIPTION If you have programmed a Saved Number Redial button, you can use the button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by pressing Saved Number before you hang up. Later, when you press Saved Number again, your phone automatically redials the last number you have saved.
Send Message DESCRIPTION A system attendant can turn on the Message light at the phones of people in the MERLIN II system to alert them that they have a message. CONSIDERATIONS ● The Message light at a phone without a display can only be turned on from an attendant console. ● For display phones, the attendant and people in the system who have a Deliver Message button can turn on the Message light. ● Note that 5-button analog phones do not have a Message button.
How to Use (Continued) How to Program See previous page. 2 Press Station Shift 1, Station Shift 2, or Station Shift 3. (For information on the Shift buttons, see “Shift” in Section 2, “Telephones and Phone Accessories.”) The red light next to the button goes on steady. 3 Check the light next to the person’s Auto Intercom button. If the green light is on beside an Auto Intercom button, the person’s Message light is already on.
Simultaneous Voice and Data Calls DESCRIPTION The Simultaneous Voice and Data feature allows you to set up a connection between your own computer terminal and a local or remote host computer. You can continue to place or receive calls without interrupting your data call to the computer. For information about using digital data with the MERLIN II system, see the MERLIN II Communications System Release 3 Data Communications Guide.
How to Use How to Program No programming necessary. To make a data call: 1 Press Speaker. 2 Dial the outside telephone number or intercom number for your host computer. 3 When the computer signals you that you have made a successful connection, turn on your modem. The green light next to the line or intercom button you used to call the computer goes on and stays on until you end the data call. The speaker goes off when you turn on the modem. 4 Log on from your terminal keyboard.
Special Characters in Programmed Dialing Sequences You must enter special characters when you need to program a pause, stop, or switchhook flash into an Outside Auto Dial, a Personal Speed Dial, or a System Speed Dial sequence, and when you switch from rotary to TouchTone signals in the middle of a programmed dialing sequence. DESCRIPTION You can program a pause (1.5 seconds) into a dialing sequence.
Stopwatch DESCRIPTION If you want to start and stop the timer on the display of your 7406D with Display phone to time how long you spend on a call, for example, you can use the Stopwatch feature. When you press a programmed Stopwatch button, the Stopwatch activates the timer on your display screen. CONSIDERATIONS ● This feature can be used only with the 7406D with Display phone.
How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [System], [More]. 4 Press [Renumbr]. You see a message showing that the system is restarting. 5 When the administration menu appears, go on to another procedure, or leave administration mode by sliding the T/P switch to the center position. System Size DESCRIPTION The MERLIN II system can be set for two different sizes: small and large.
System Speed Dial DESCRIPTION You can assign System Speed Dial codes to frequently dialed numbers, such as warehouse or branch office numbers or the numbers of clients or vendors. Be sure the list of codes is distributed to people in the office. People can place a call to one of those numbers quickly, by dialing the code (#600 through #729) or pressing the button on which they have programmed the code.
How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [SpdDial]. 4 Dial the System Speed Dial code (600 through 729). 5 Press [Enter]. 6 Press [Bksp] to remove the current entry. 7 If it’s a marked code, dial *. 8 Dial the telephone number. 9 Take the appropriate action: ➤ To assign a number to the next higher numbered code, press [Next] and repeat steps 6 through 8.
System Type DESCRIPTION When the system is first set up, you must specify whether the system is square (nonpooled), behind-switch, or pooled. See also “Type of System” in Section 2, “System Components.” If the system is pooled, you must specify the method used to access line pools: Button Access, Dial Access, or Automatic Route Selection (ARS). CONSIDERATIONS ● If the system has Button Access to Line Pools, people press a button to get a line in a pool.
Tie Lines DESCRIPTION NOTE: Connecting a tie line requires special knowledge of telephone networks. See your authorized AT&T representative if you would like to administer your system for a tie line. If your system has a tie line module, you can make calls to a specific location, such as a branch office, on a private line that connects you directly to that location. You can direct calls to an attendant, a phone, or to a data station, such as a modem or facsimile machine.
● In a square system or a behind switch system, tie lines should be administered as automatic ringdown tie lines. To have the automatic ringdown act as a dial repeating tie line, you can designate one telephone as an “answering station” that will answer each incoming tie line call and will transfer it to the appropriate extension. Calls will then be transferred from the answering station by the usual transfer procedure.
How to Administer (Continued) To select the Tie Line Type option: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [InType]. ➤ Enter the line number, then press [Enter].
How to Administer (Continued) To select the Dialing mode: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [ T i e L i n e s ] , [More], [InMode]. ➤ Press line button to select the dialing mode: — Green light on = Touch-Tone selected — Green light off = rotary selected (default) ➤ Repeat step 3 for each tie line.
How to Administer (Continued) To select the Answer Supervision Time: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [More], [More], [AnsSupv]. ➤ Enter the line number, then press [Enter].
How to Administer (Continued) To enter the number of Inward Dial Plan digits: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [More], [More], [More], [InDigt]. ➤ Enter the number of digits, either 3 or 4 (default=4), for the inward dial plan. 4 Press Conference to return to the main administration menu, or leave administration mode by sliding the T/P switch to the center position.
How to Use How to Program No programming necessary. To make a call on a dial repeating tie line: 1 Lift your handset. 2 Press the line or line pool button for the tie line you want to use. 3 Dial the extension you want. To make a call on an automatic ringdown tie line: 4 Lift your handset. 5 Press the line or line pool button for the tie line you want to use. Your call rings at an attendant station of the other system. 6 Ask the attendant to connect you to the person you are calling.
Touch-Tone Enable DESCRIPTION This feature is for rotary lines only. If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-byphone, credit card authorization, and alternate long distance services. CONSIDERATIONS Once you press the Touch-Tone Enable button, all remaining digits of the number generate Touch-Tone signals. To return to rotary pulse; press Recall.
RELATED FEATURES ● In a square system, the person to whom you are transferring a call must have a button for that line in order to receive the transferred call. If not, he or she can use the Call Pickup feature to answer the call. ● If no one answers the transferred call, the call returns to the sender after a specified number of rings. You may also choose to administer the system so that it does not return calls.
How to Use How to Program 1 2 Label a button (one with lights is preferred but not required). Enter programming mode by sliding the T/P switch to P. (Digital phoes: Dial #33.) 3 Press the button you want to program. To transfer a call using an Auto Intercom button: 1 With the call in progress, press the Auto Intercom button for the intercom number to which you want to transfer the call. 2 Press Speakerphone or hang up. 4 Dial *91 plus an intercom number.
How to Use (Continued) How to Program See previous page. To transfer calls between single line phones: 1 Flash the switchhook, then dial the extension to which you are transferring the call. 2 As soon as you hear ringing, hang up. To announce a call using single line phones: 1 Flash the switchhook, then dial the extension to which you are transferring the call. 2 Announce the call. 3 Then both you and the person to whom the call will be transferred must hang up.
Type of Telephone DESCRIPTION RELATED FEATURES When the system is first set up, it recognizes all analog stations except the display console as BIS/HFAI phones, that is, phones with raised plastic buttons. If any analog station jacks are used for non-BIS/HFAI phones, which have flat membrane buttons, they must be identified. ● Older model phones with flat membrane buttons (non-BIS/HFAI models) include the 5-button, 10-button, 34-button, and 34-button deluxe phones.
Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN II system intercom feature to announce calls through your phone speaker. However, if you do not want a voice announcement to interrupt your work, you can use the Voice Announcement Disable feature to have intercom calls to your phone ring instead.
Voice Announcement To Busy Telephone DESCRIPTION You can assign some phones two consecutive analog phone jacks on the control unit so that people at these phones can receive voice announcements while they are busy on a call. CONSIDERATIONS ● You must assign the phone two consecutive analog telephone jacks on the control unit. The first jack must be an odd-numbered analog station jack and the second jack the next higher even-numbered analog station jack.
Quick Reference Guide to Programming This Quick Reference Guide to Programming lists the MERLIN II System features that you can program onto MERLIN II system telephones. For a description of each feature, find the feature by name in this Section. Reminder: Enter programming mode by sliding the T/P switch to P (dial #33 on 7406D phones) and exit programming mode by sliding the T/P switch back to the center position (dial #00on 7406D phones). Programming Code Feature Name Account Code Entry Dial *82.
Feature Name Extended Station Status Programming Code At an attendant console: Dial *210 for ES Status 0. Dial *211 for ES Status 1. Dial *212 for ES Status 2. At an individual telephone Dial *301 for ES Status 1. Dial *302 for ES Status 2. Forced Account Code Entry Dial *82. Group Call Distribution Dial *91 + a Group Call Distribution code (870 through 875). Group Page Dial *91 + a Group Page group code (881 through 887). Last Number Redial Dial *73.
Programming Code Feature Name Reminder Service Dial *28 for reminder set. Dial *27 for reminder cancel. Dial *102 for missed reminder. Ringing/Idle Line Preference Dial *343 to enable. Dial *344 to disable. Ringing Options Press a line, line pool, or Cover button and then: Individual lines: Dial *35 for No Ring. Dial *36 for Delayed Ring. Dial *37 for Immediate Ring. All lines/line pools: Dial *345 for No Ring. Dial *346 for Delayed Ring. Dial *347 for Immediate Ring.
Quick Reference Guide to Printing To get a printout of the dial plan, specific features, or system configuration, follow the appropriate steps in this guide. lMPORTANT: Be sure to wait until printing is done before leaving administration mode. You will hear two beeps at the console when printing is completed. Don’t remove the printout until you’ve left administration mode, or your page alignments will be affected.
How to Administer (Continued) To print Call Report (SMDR) options: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [More], [More]. 4 Press [SMDR] to begin printing. NOTE: Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears at any place but at the top of the page. ➤ Press [More], [Options], [More], [NewPg].
How to Administer (Continued) To print Call Distribution Groups: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [More], [More], [GrpCall]. 4 Press the button for a different print procedure or press Conference to return to the main administration menu. To print an Inward Dial Plan: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears.
How to Administer (Continued) To print a System Configuration Report: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [SysConf]. 4 Press the button for a different print procedure or press Conference to return to the main administration menu. To print System Speed Dial codes: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears.
Troubleshooting Procedures This section shows you how to diagnose and solve basic problems that may occur in the MERLIN II system. Once you’ve identified the problem, perform the recommended action to isolate and correct it. Problems that go beyond those caused by faulty but easily replaced components should be referred to your authorized AT&T representative. Refer any problems involving the outside lines to your telephone company.
PHONE DOESN'T RING PHONE RINGS EVERY 5 SECONDS OR CONSTANTLY PHONE RINGS WHEN IT SHOULD NOT 4-2 ● Volume control switch setting is too low. Slide the switch to a higher setting. ● Telephone is programmed for no ring. Change the ringing option by following the instructions under “Ringing Options” in Section 3, “Reference.” ● Do Not Disturb feature is activated. Deactivate the feature following the instructions under “Do Not Disturb” in Section 3, “Reference.
NO LIGHTS OR DIAL TONE ● Control unit is not receiving power. Follow the instructions at the end of this section under “General Tests” to reset the control unit. If the green power light on the control unit is on and the problem remains, call your authorized AT&T representative. ● Power outlet is controlled by wall switch. Move the control unit plug to an outlet that is not controlled by a wall switch. ● Faulty power outlet.
Performing General Tests If you are experiencing a problem that is not described under “Diagnosing a Problem” or if you were referred here because of a particular problem, try the appropriate test below before calling your authorized AT&T representative. RESTART THE CONTROL UNIT If the portion of the control unit’s memory that contains administration and programming has been corrupted, the system may act abnormally. The Restart procedure restores this part of the memory, which may solve the problem.
COPY FEATURES FROM A WORKING PHONE Use this procedure to replace the features programmed on a phone when you are not sure why they are not working. How to Copy Features 1 Slide the T/P switch on the attendant’s console to P. 2 Press Conference twice. The administation menu appears. 3 Press [Stations], [Copy]. 4 Press the Auto Intercom button for the telephone to be copied from. 5 Press [Enter]. 6 Touch the Auto Intercom button for the phone to be copied to. 7 Press [Enter].
Index A Abbreviated Ringing. See Ringing Options Accessories, 2-17 — 2-21 Basic Telephones, 2-17 General Purpose Adapter, 2-18 Hands-Free Unit, 2-18 — 2-19 Headset and Headset Adapter, 2-19 — 2-20 Power Failure Telephones, 2-20 — 2-21 Account Code Entry, 3-8. See also Forced Account Code Entry Administration, error tone, 2-13 Administration mode, entering. 3-1 Administrator/Attendant Console with Display, 2-6, 2-11 — 2-12, 2-20, 3-49 Allowed Lists, 3-9 — 3-10.
M Manual Signaling, 2-13, 3-91 MERLIN Attendant. See Attendant (Automatic) Message, 3-74, 3-92.
