Specifications
SELECTING RINGING
OPTIONS
You can program any outside line at your console to ring immediately, to ring
after a delay, or not ring at all. You will probably want most lines at your
console to ring immediately (the factory-set condition), but if you answer calls
on a certain line only when someone else doesn’t answer them, program that
line for delayed ringing. You may want to program the lines at other
people’s voice terminals for no ring so that they are not interrupted while
they work.
If you want someone in the office to answer calls when you are busy or not at
your desk, program the lines at that person’s voice terminal for delayed ring.
The backup person may also want to program a Ring Override button for his
or her voice terminal. When the backup person must answer calls that would
ordinarily ring at your console, he or she can touch the Ring Override button
and have all calls ring immediately at his or her voice terminal.
USING NIGHT SERVICE
During the night or on weekends when you are off duty, you can still make it
convenient for someone else, such as a guard, to answer calls. You do so
with the Night Service feature. There are three ways to provide Night Service
for your office:
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You can provide the person with a voice terminal that has all the lines, or
the person can monitor the attendant console and answer calls there. Be
sure that all lines on which calls can come in after hours are set for
immediate ring.
If the lines are not normally set for this ringing option,
the person can activate a Ring Override button that he or she has
programmed for the voice terminal. (See “Ring Override” in Section 5,
“Reference.
“)
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The backup person can also answer calls that come in after hours by
programming a Call Pickup button so that he or she can pick up calls that
come in at the administrator/attendant console. Since the attendant
console has all the lines of your MERLIN Plus system, the person
answering calls after hours can pick up calls by touching the Call Pickup
button whenever the attendant console rings. (See “Call Pickup” in
Section 5, “Reference”) If the person is in another part of the building,
the attendant can connect his or her
cons.ole
and an extra alert device to a
Supplementary Alert Adapter (see ‘Supplementary Alert Adapter” under
“Accessory Equipment” in Section 5,
“Reference.
“)
so that each time a call
comes in, an extra alert device goes on.
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Your system administrator can also administer and activate the Call
Forwarding feature for after-hours use. When the system is in Call
Forwarding mode, incoming calls on designated lines are connected to a
Voice Synthesis Processor (VSP) in the control unit for a message that
informs the caller that the call will be forwarded. While the caller is
listening to the message,
the control unit calls the telephone number to
which calls are being forwarded and uses the system’s Conference feature
to connect the incoming call to the outgoing call. For more information
about this feature, refer to “Automatic System Access” in Section 5,
‘Reference.
’
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Calls