Specifications

Handling Calls
As the system attendant, you will be answering most of the incoming calls.
To handle the calls efficiently, you will find it helpful to know about the
following features and procedures:
l Transferring calls
l
Using the Auto Intercom buttons for people in your system
l
Paging through the voice terminal speakers
l Using the Send Message feature
l
Changing the ringing options of the outside lines on your console or
helping others to change the ringing options for the lines on their voice
terminals
l
Using Night Service when you are off duty
l
Activating System Answer when you are away from the console for a
short period of time or busy on other calls
l
Using an alternate attendant position to handle returning ASA calls
l Using the headset
TRANSFERRING CALLS
Since an important part of your job may be to screen calls and then transfer
them to the appropriate people, you should be familiar with the following
ways to transfer calls.
l
Transferring Calls by Dialing the Intercom Number
To transfer a call to someone by dialing his or her intercom number:
1 Touch Transfer.
2 Dial the person’s intercom number.
3 Hang up.
l
Transferring Calls with One-Touch Transfer
To transfer a call to someone using One-Touch Transfer:
1 With the call in progress, touch the Auto Intercom button of the
person to whom you want to transfer the call.
2 When you hear a beep, announce the call.
3 Hang up.
If the person has activated the Voice Announcement Disable feature or if
the person is using the intercom line at his or her voice terminal, you
cannot announce the call because it will ring automatically.
4-4 Handling Calls